PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Spirit Airlines and Sun Country Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Spirit Airlines
Sun Country Airlines

Spirit Airlines and Sun Country Airlines Overview

Total reviews 829 283
Company responses 0 7
Issues resolved 6 1

Spirit Airlines and Sun Country Airlines Consumer Ratings

Rank
127 out of 445 in Transport category
81 out of 445 in Transport category
Customer service
71 in category
63 in category
Level of Comfort
100 in category
80 in category
Exchange, Refund and Cancellation Policy
84 in category
60 in category
Website
114 in category
88 in category

Spirit Airlines and Sun Country Airlines Rating Details

Customer service
1.3 (241 reviews)
1.4 (126 reviews)
Reviewer's quote

...Customer service was of the utmost help. The woman was very understanding and help me fix it so I could still get on the flight I wanted. Thank you..

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...Very bad customer service..

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Level of Comfort
1.5 (222 reviews)
1.7 (106 reviews)
Reviewer's quote

Considering the level of distress we have been through, we are not ready to accept this solution. Furthermore, as we are moving to Canada early February this year, we won't use any vouchers that you may want to provide. Therefore, we are respectfully asking to be compensated for the balance of the...

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...Please go out of business ASAP! I sat on hold for an HOUR and NOTHING! Their level of incompetence and disfunction unreal..

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Exchange, Refund and Cancellation Policy
1.3 (204 reviews)
1.4 (102 reviews)
Reviewer's quote

...I rebooked without penalty but they refused to rebook my car or give me a refund. In other words they stole my money. I'm not asking for a refund just to move the dates...

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All they needed was the information from the doctor over the phone; they waived the $100 cancel fee an refunded the entire cost of her ticket. When I called Sun Country I was told the were keeping the $100 cancel fee and I had to send a letter via their website to try and get my $100 fee back. I...

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Website
1.6 (201 reviews)
1.9 (103 reviews)
Reviewer's quote

...The website has been down most of the day and texting is a dead end. Spirit, I wanted to keep my business with you but no one can answer because there is nobody answering..

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On our way back the website didnt allow us to pay since theres a payment. However when we got to Montagu Bay airport, again they claimed that they cannot see the payment. Since we didnt want to miss the flight, I told them to charge us again and they told us to take the bags out in Minnesota and...

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Spirit Airlines and Sun Country Airlines Pros and Cons

Pros
  • Cheap flight
  • No pros
  • Cheap
  • Price
  • Staff
  • I liked simple no frills airfare
Cons
  • Horrible customer service
  • Refuse to refund
  • Dishonesty
  • Customer service
  • Very poor experience
  • Customer phone service

Spirit Airlines and Sun Country Airlines Most Positive Reviews

Top rated reviews
5

everyone like yourself and i should all join together as a class action suit, and go after them!!! i am a disabled vet...

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5

Arrived in Seattle
Sun Country 281
My bag is not on carousel 1
No help available
G irvine

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5

I need to cancel my flight my work contract was extended.

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5

We flew from Orlando to MSP, March 26th, arriving in MSP 12:25 A.M. Wheeled chairs were waiting for us, two lovely...

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Spirit Airlines and Sun Country Airlines Most Critical Reviews

Lowest rated reviews
1

Flying out of Portland to Las Vegas..carry on for free...agent punched in $45 extra when my back was turned because hand...

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1

Horrible...went to check in 30 minutes before a 1:20 *** and was told that I missed my flight. Are you kidding me!!?...

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1

I was pulled out the line to board the plane randomly and had my boarding pass checked for the carry-on charge. It...

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1

I have call many time and leave a message needed a supervisor to call me back bothered to get to New York they change...

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Spirit Airlines and Sun Country Airlines Latest Reviews

Recent published reviews
4

Pet policy is not very clear online, so I called to have a rep explain

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No votes

No complaints. Just havent gotten to talk to anyone yet!

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No votes

Immediately redirected my inquiry for customer service and said that I was a pissed or someone was a pissed individual.
I...

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No votes

Lo que yo quiero es preguntar yo saque dos boletos de avion y ahora quiero incluir otro boleto para mi nieto pero...

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Spirit Airlines and Sun Country Airlines Products and Services

Most reviewed product and services
  • Spirit Airlines Flight (258 reviews)
  • Spirit Airlines Flight Booking (54 reviews)
  • Spirit Airlines Customer Care (52 reviews)
  • Sun Country Airlines Customer Care (56 reviews)
  • Sun Country Airlines Baggage Policy (48 reviews)
  • Sun Country Airlines Flight (46 reviews)