PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Westgate Resorts and Spinnaker Resorts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Westgate Resorts
Spinnaker Resorts

Westgate Resorts and Spinnaker Resorts Overview

Total reviews
621
346
Company responses
0
0
Issues resolved
2
1

Westgate Resorts and Spinnaker Resorts Consumer Ratings

Rank
184 out of 1266 in Hotels and Resorts category
161 out of 1266 in Hotels and Resorts category
Customer service
129 in category
86 in category
Website
205 in category
203 in category
Location
147 in category
136 in category
Exchange, Refund and Cancellation Policy
121 in category
77 in category

Westgate Resorts and Spinnaker Resorts Rating Details

Customer service
1.5 (189 reviews)
1.8 (121 reviews)
Reviewer's quote

Seriously unacceptable customer service at the front desk! Totally unprepared to greet customers. Nice smiles and pleasantry, but totally slow to lousy service. We waited 45-minutes to be checked in after previously waiting for 30 minutes to be told to come back later...

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...I asked to be transferred to customer service to get my money back. Customer service replied, "You bought it over 30 days ago. No money back...

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Website
1.9 (162 reviews)
2 (86 reviews)
Reviewer's quote

...Their website doesn't work half the time. They took 2 months just to figure out a login/password. Worst part is that the discounts are a LIE...

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com vouchers which I've called three restaurants listed on the website and none of them will honor the vouchers. They did issue a check for $150 that I immediately cashed at their bank, it wasn't worth the time and effort taking the time off and driving to Hilton Head. Needless to say, I drove home...

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Location
2.9 (161 reviews)
3 (85 reviews)
Reviewer's quote

...excited to come to Westgate and I had many things planned including but not limited to taking full advantage of the spa; this is why I chose this particular location. When I arrived on Sunday everything was great. Later in the evening there was an issue with the air conditioner in the room and I reached out to the...

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I was told we could book at a specific location during a specific timeframe so I booked with them and then when I went to make my reservations was told no can’t happen but we can book you for those dates in Missouri!? Seriously we specifically told them we wanted hilton head island! Now we are...

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Exchange, Refund and Cancellation Policy
1.4 (158 reviews)
1.7 (94 reviews)
Reviewer's quote

...happy and beings they lied and mislead me into believing this was such a great package I contacted Westgate to cancel my vacation package and get my $200 refunded . They were very rude ! Refused to refund my money and really don't see any problem with their employees misleading , lying and scamming people!! I...

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...Cant get a refund because I didn't try to make reservations until 30 days had already elapsed. I explained my marital situation to the but salesman when I bought the packages and he assured me that it would be fine but that I had to give my husbands name if I was married. I guess I should have lied...

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Westgate Resorts and Spinnaker Resorts Pros and Cons

Pros
  • Location
  • Northing
  • Amenities
  • Zero pros
  • Leaving
  • Bluewater
Cons
  • Poor customer service
  • Your pushy sales men that dont take no for answer
  • Pushy sales manager
  • False advertisement
  • Dishonest business practices
  • Scam people

Westgate Resorts and Spinnaker Resorts Most Positive Reviews

Top rated reviews
5

My husband and I went a month ago to Orlando wanted to see what knid of deal we could get.Honestly the first young man w...

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5

An awefully stressful vaca experience!! When we arrived they said they had cancelled my reservation because i refused...

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5

I called to request a cruise booking, this was not a bad issue as I was pre booked for the cruise we had chosen.

I call...

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5

Our little family checked in on 3/10/16 and checked out 3/13/16. We were referred by a friend. They knew we liked to
tr...

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Westgate Resorts and Spinnaker Resorts Most Critical Reviews

Lowest rated reviews
1

When I called to reserve they told me to either change my dates or that there was nothing they could do to give me the...

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1

Spinaker Resorts has the worst ethics possible they routinely call using local phone 3 that are not in service. I have...

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1

We were in Branson,Mo. and wanted tickets to some shows. We were told that it would
be $156.00 for two shows. Then the...

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1

I was called by a marketing firm today attempting to sell me on the Spinnaker Resort. I stopped the gentleman (very...

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Westgate Resorts and Spinnaker Resorts Latest Reviews

Recent published reviews
No votes

The hotel service was terrible. The manager Abel didnt seem to care and the security manager were rude along with the...

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No votes

I need to find out exactly what the smoking policy is for Spinnaker.
Is smoking allowed?
Certain areas?
Not on private prop...

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2

Reservations made through Hotels.com.
Friday, July 3, 2020 - Sunday, July 5, 2020
@ Westgate Vacation Villas and Town Cent...

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1

bought two of the resort and cruise packages $400 but cant use them because Im married but don't live with my husband...

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Westgate Resorts and Spinnaker Resorts Products and Services

Most reviewed product and services
  • Westgate Resorts Vacation Ownership (165 reviews)
  • Westgate Resorts Room (42 reviews)
  • Westgate Resorts Customer Care (31 reviews)
  • Spinnaker Resorts Vacation Package (76 reviews)
  • Spinnaker Resorts Vacation Ownership (49 reviews)
  • Spinnaker Resorts Customer Care (32 reviews)