PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Suddenlink and Spectrum as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Suddenlink
Spectrum

Suddenlink and Spectrum Overview

Total reviews 2312 914
Company responses 0 0
Issues resolved 20 4

Suddenlink and Spectrum Consumer Ratings

Rank
352 out of 1460 in Telecommunications category
356 out of 1460 in Telecommunications category
Customer service
247 in category
198 in category
Product or Service Quality
223 in category
237 in category
Price Affordability
348 in category
334 in category
Website
280 in category
264 in category

Suddenlink and Spectrum Rating Details

Customer service
1.3 (1217 reviews)
1.4 (478 reviews)
Reviewer's quote

...Suddenlink leadership needs to overhaul their customer service approach to the market or they won't be around much longer. I don't normally review companies or products. Hopefully, this helps someone else make an educated decision about choosing Suddenlink as a provider..

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...Many dropped calls with no attempt to call me back, incompetent customer service representatives, inability to problem solve..

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Product or Service Quality
1.6 (1080 reviews)
1.5 (456 reviews)
Reviewer's quote

...For 6 years you have provided terrible adulterated service, continual tilling, frozen picture and sound loss. Technicians have made at least 20 service calls, changed equipment etc. to no avail...

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...All I want from them is internet service. We recently got rid of satellite to stream service. The signal keeps dropping...

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Price Affordability
1.5 (1070 reviews)
1.5 (428 reviews)
Reviewer's quote

When I ordered the on-line package with $50 gift card, 400 Mbps, unlimited data, lifetime price, $39. 99 per month, no installation fee, I got the confirmation e-mail from Suddenlink of what I ordered. However, Suddenlink later said it could not process my on-line order...

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...roku stick having to frequently search for signal (even at 1 AM) At the price they charge(d), this is pathetic. And now, they are raising monthly charge by $5. I am able to get better value with another carrier...

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Website
1.6 (1030 reviews)
1.7 (395 reviews)
Reviewer's quote

New customer and cannot access email on their website. Multiple calls into support get nowhere. Chat Techs dont have Any tools to solve other than to have change password and reset cache...

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...Their website, modems and routers are poorly designed and faulty. I am still trying to change a password on a router after 10 hours of work. They have two different websites for a residential and a business customer but they do not have any information about this...

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Suddenlink and Spectrum Pros and Cons

Pros
  • High speed internet
  • Fast when it works
  • Internet
  • No pros
  • No pros as far i can tell
  • Internet
Cons
  • Customer service
  • Raising prices
  • Complete incompetence in every area i had to deal with
  • Poor customer service
  • Waste of time spent trying to resolve issues
  • Not getting what is paid for

Suddenlink and Spectrum Most Positive Reviews

Top rated reviews
5

On September 30th, in another attempt to get Suddenlink to come to the table and keep our 24 channels on the air, Viacom...

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5

Their TV sucks becuase the tv goes out randomly but their Phone and Internet is the best i have spectrum internet at...

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5

kept getting bounced around, hung up on,told I sound like im full of drugs (I hv kidney failure, am a nurse and cant to...

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5

I am a disabled Vietnam Vet, I am on a fixed income, I have looked at some of your other packages, to me they have way...

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Suddenlink and Spectrum Most Critical Reviews

Lowest rated reviews
1

I've been having a problem with my internet connectivity and internet speeds now for about 3 months. I've been with sudd...

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1

My internet stopped working but i still had cable to watch. When the tech came out he said he couldnt repair it himself...

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1

Our cable company went under and suddenlink purchased the rights. The only other choice we had was to go to Dish or...

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1

I recorded three different agents at spectrum admit to "pushing" arris software into my modem. Then they pushed the...

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Suddenlink and Spectrum Latest Reviews

Recent published reviews
No votes

Since Hurricane Laura and Delta I have not had my phone service. I have had 9 techs come to my house and have made 15...

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No votes

I spent 3 + hours on the phone being lied to by representatives about promotional and plan switch.
My TV service eas disc...

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1.1

Kingman sudden link SUCKS BIGTIME
Every couple of month they will increase the prices for no obvious reason , I wish king...

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1.1

Spectrum has been to my house 5 times in a year and a half They have replaced modem 3 times. My house is 1700 sq ft...

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Suddenlink and Spectrum Products and Services

Most reviewed product and services
  • Suddenlink Internet Service (425 reviews)
  • Suddenlink Bundle (139 reviews)
  • Suddenlink Tv Service (111 reviews)
  • Spectrum Internet Service (100 reviews)
  • Spectrum Bundle (72 reviews)
  • Spectrum Cable Tv Service (44 reviews)