PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Spectrum and Suddenlink as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Spectrum
Suddenlink

Spectrum and Suddenlink Overview

Total reviews
425
1783
Company responses
0
0
Issues resolved
1
18

Suddenlink was first mentioned on PissedConsumer on Mar 20, 2008 and since then this brand received 1783 reviews. It is 1358 reviews more than Spectrum received since Mar 6, 2017. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Suddenlink customer support team than with Spectrum customer service.

Spectrum and Suddenlink Consumer Ratings

Rank
354 out of 1945 in Telecommunications category
264 out of 1945 in Telecommunications category
Customer service
215 in category
192 in category
Value for money
250 in category
201 in category
Price Affordability
322 in category
288 in category

According to consumer ratings and reviews, Suddenlink ranks 90 points higher in the Telecommunications category than Spectrum. People gave Spectrum 1.3 stars for Customer service criterion in Telecommunications category and it is 351 points higher than the worst rated brand in this category. At the same time, Suddenlink was rated 1.4 stars for Customer service criterion in this category and it is 374 points higher than the worst rated brand in this category. If we look at Value for money criterion, than we see that Suddenlink has a higher rating than Spectrum. Regarding Price Affordability criterion, consumers gave Spectrum 1.4 stars and it is 57% worse than other in category. Suddenlink however was rated 1.5 stars and it is 51% worse than other in category.

Spectrum and Suddenlink Rating Details

Customer service
1.3 (222 reviews)
1.4 (906 reviews)
Reviewer's quote

Complaint Details This complaint involves customer service issues, advertisement issues(email) and billing issues. My mother had an account with Spectrum that began from the very first cable service in Lorain County Adelphia Cable, Time Warner and now Spectrum. We ONLY had at the time TV service...

PILAR L

Terrible customer service, TV & internet service is the worst, billing issues, long wait times..

PissedConsumer1720472
Value for money
1.2 (212 reviews)
1.4 (600 reviews)
Reviewer's quote

Used Spectrum for long time even though was very disappointed with the program. The amount of commercials you get is incredible. Finally decided to get out after my service was raised to $220 per month to listen to mostly commercials.Cancelling Spectrum is an impossible task. You have to call them...

Verlyn D

...They just want more money out of you. Plus, the quality of service is lousy. They dont keep theyre pronises to help at all...

Joshua D
Price Affordability
1.4 (206 reviews)
1.5 (792 reviews)
Reviewer's quote

Prices increase every year often more often than that, even though you have received a guaranteed price. Same programming, same everything but cost. Every time they "update" system, the service is worse, and outages last much longer and are more frequent...

Charlene K

Lots of man hours, and days of waiting for no results, but you have to pay full price for their defective equipment, rude customer service if you get lucky enough to actually talk to someone. It’s just night right, HORRIBLE And they are a Monopoly, we have no choice, as they are the only choice it...

Tim M

Spectrum and Suddenlink Pros and Cons

Pros
  • No pros
  • Internet
  • Service was always good
  • High speed internet
  • Fast when it works
  • Internet
Cons
  • Poor customer service
  • Customer service
  • Bad customer service
  • Customer service
  • Raising prices
  • Unreliable service

Spectrum and Suddenlink Most Positive Reviews

Top rated reviews
5

Their TV sucks becuase the tv goes out randomly but their Phone and Internet is the best i have spectrum internet at...

5

On September 30th, in another attempt to get Suddenlink to come to the table and keep our 24 channels on the air, Viacom...

Spectrum and Suddenlink Most Critical Reviews

Lowest rated reviews
1

My internet stopped working but i still had cable to watch. When the tech came out he said he couldnt repair it himself...

1

I've been having a problem with my internet connectivity and internet speeds now for about 3 months. I've been with sudd...

Spectrum and Suddenlink Latest Reviews

Recent published reviews
1

This is an absolutely horrible and shady company, STAY AWAY! The service is shaky at best, its kinda funny how they...

Read all 425 reviews

nobody will answer and they shut my services off early

Read all 1783 reviews

Spectrum and Suddenlink Products and Services

Most reviewed product and services
  • Spectrum Customer Care (60 reviews)
  • Spectrum Bundle (54 reviews)
  • Spectrum Internet Service (43 reviews)
  • Suddenlink Internet Service (386 reviews)
  • Suddenlink Customer Care (200 reviews)
  • Suddenlink Bundle (118 reviews)