PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Spectrum and Suddenlink as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Spectrum
Suddenlink

Spectrum and Suddenlink Overview

Total reviews
476
1857
Company responses
0
0
Issues resolved
1
19

Suddenlink was first mentioned on PissedConsumer on Mar 20, 2008 and since then this brand received 1857 reviews. It is 1381 reviews more than Spectrum received since Mar 6, 2017. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Suddenlink customer support team than with Spectrum customer service.

Spectrum and Suddenlink Consumer Ratings

Rank
314 out of 1909 in Telecommunications category
269 out of 1909 in Telecommunications category
Customer service
212 in category
191 in category
Value for money
249 in category
204 in category
Product or Service Quality
239 in category
189 in category

According to consumer ratings and reviews, Suddenlink ranks 45 points higher in the Telecommunications category than Spectrum. People gave Spectrum 1.3 stars for Customer service criterion in Telecommunications category and it is 358 points higher than the worst rated brand in this category. At the same time, Suddenlink was rated 1.3 stars for Customer service criterion in this category and it is 379 points higher than the worst rated brand in this category. If we look at Value for money criterion, than we see that Suddenlink has a higher rating than Spectrum. Regarding Product or Service Quality criterion, consumers gave Spectrum 1.4 stars and it is 58% greater than other in category. Suddenlink however was rated 1.6 stars and it is 67% greater than other in category.

Spectrum and Suddenlink Rating Details

Customer service
1.3 (246 reviews)
1.3 (945 reviews)
Reviewer's quote

...Customer service rude and not helpful..

PissedConsumer1769296

Hey Suddenlink, want to improve customer service? Hire hamsters on wheels. At least a hampster coukd maybe speak English. Too many details to get into...

Sheri J
Value for money
1.2 (236 reviews)
1.4 (636 reviews)
Reviewer's quote

...Company does not value long time existing customers, in fact they penalized with high cost for same services..

PissedConsumer1761317

Why does it have to be that extreme in cost?? They're getting money from advertisers and now us? Yea, double dipping. I hate them so much, so much!! Comcast is clear with their charges/fees. I will make sure I tell everyone and anyone to never go to Suddenlink and to read up on all their complaints...

Diara
Product or Service Quality
1.4 (234 reviews)
1.6 (844 reviews)
Reviewer's quote

...I left an email for Kathleen Mayo V P of Customer Service and my husband called and talked to several people to no avail. Only silence for spectrum..

Michael S

...Today is 37th day w/out phone service, excuse after excuse. Problem w/computer, no problem w/computers, have service 24/48 hr, , everyone has different excuse. 8th tech to show up tomorrow morning..

Borden W

Spectrum and Suddenlink Pros and Cons

Pros
  • No pros
  • Internet
  • Thier price
  • High speed internet
  • Fast when it works
  • Internet
Cons
  • Poor customer service
  • Customer service
  • Waste of time spent trying to resolve issues
  • Customer service
  • Raising prices
  • Complete incompetence in every area i had to deal with

Spectrum and Suddenlink Most Positive Reviews

Top rated reviews
5

Their TV sucks becuase the tv goes out randomly but their Phone and Internet is the best i have spectrum internet at...

5

On September 30th, in another attempt to get Suddenlink to come to the table and keep our 24 channels on the air, Viacom...

Spectrum and Suddenlink Most Critical Reviews

Lowest rated reviews
1

My internet stopped working but i still had cable to watch. When the tech came out he said he couldnt repair it himself...

1

I've been having a problem with my internet connectivity and internet speeds now for about 3 months. I've been with sudd...

Spectrum and Suddenlink Latest Reviews

Recent published reviews

Flyer quoted a price per month for upgrade a service and when I call I was told that in addition there is an...

Read all 476 reviews
1

i used to work at sudden-link in the warehouse, if you like an old *** grabbing your *** legs and arms then its for...

Read all 1857 reviews

Spectrum and Suddenlink Products and Services

Most reviewed product and services
  • Spectrum Customer Care (77 reviews)
  • Spectrum Bundle (56 reviews)
  • Spectrum Internet Service (50 reviews)
  • Suddenlink Internet Service (390 reviews)
  • Suddenlink Customer Care (213 reviews)
  • Suddenlink Bundle (120 reviews)