PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sprint and Spectrum as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sprint
Spectrum

Sprint and Spectrum Overview

Total reviews
1531
654
Company responses
0
0
Issues resolved
9
4

Sprint and Spectrum Consumer Ratings

Rank
301 out of 1428 in Telecommunications category
316 out of 1428 in Telecommunications category
Customer service
251 in category
173 in category
Billing Practices
211 in category
178 in category
Reliability
179 in category
144 in category
Website
202 in category
247 in category

Sprint and Spectrum Rating Details

Customer service
1.2 (619 reviews)
1.4 (334 reviews)
Reviewer's quote

...They do not provide customer service, they drop the ball..

Read full review

NOPE I was transferred right back to internet customer service who offered to send a 3rd tech out on May 2 "because ONLY THE TECH CAN CONTACT AND KNOWS THE CODES THAT ARE REQUIRED TO GET LINEMEN SERVICE" I told here that I had 2 techs out already and got the same answer exactly from both of them....

Read full review
Billing Practices
1.3 (542 reviews)
1.5 (297 reviews)
Reviewer's quote

...Beware very shady billing practices, they are not as cheap as they claim to be. Our bill was supposed to be $175 and it came out to be $250 for three lines and the phones that we never owned..

Read full review

...First, HOW DOES AN INTERNET COMPANY NOT HAVE EMAIL ACCESS? Simple: they DO NOT WANT TO HEAR THE COMPLAINTS! Complaint: Billing is done in monthly cycles...

Read full review
Reliability
1.5 (536 reviews)
1.6 (300 reviews)
Reviewer's quote

My phone fell and broke beyond repair. I was not under a contract and I provided my own phone. I could not remember my password to my account, I had tried to order a phone on line. When I called Sprint for help, they said I was not the account holder, I had the wrong name and claimed that I...

Read full review

Their reliability and service is average and their pricing is downright criminal. They are determined to squeeze every penny out of you they can get. Government regulation of the cable companies is inadequate and Spectrum really pushes the envelope on pricing schemes that attract customers with...

Read full review
Website
1.8 (534 reviews)
1.7 (271 reviews)
Reviewer's quote

...The website will not let me use the dashboard correctly so I can look at my charges and I have to chat or call in. I have only been with them for 2 months. Every time I have tried to log in, I have to change my password because it says it is not correct...

Read full review

Checking the Spectrum website for my address and saw that I was only getting 294 channels. Called Spectrum and a got a "BS" explanation about locations, availability, restrictions, etc. After checking the listings had seen that everything we watched was available on the Select/base level at $20...

Read full review

Sprint and Spectrum Pros and Cons

Pros
  • Proximity of the store to my home
  • Unlimited data plans
  • Family plan in my budget
  • No pros
  • Internet
  • Thier price
Cons
  • Customer service
  • Run around from sprint
  • No resolution
  • Poor customer service
  • Customer service
  • Waste of time spent trying to resolve issues

Sprint and Spectrum Most Positive Reviews

Top rated reviews
5

I've had insurance on previous phones. I was not aware the insurance program or provider changed. Dropped my phone, sp...

Read full review
5

Their TV sucks becuase the tv goes out randomly but their Phone and Internet is the best i have spectrum internet at...

Read full review
5

I've had a mobile plan (hot spot) for phone and internet for a few years now. I did not have any problems until recently...

Read full review
5

I am a disabled Vietnam Vet, I am on a fixed income, I have looked at some of your other packages, to me they have way...

Read full review

Sprint and Spectrum Most Critical Reviews

Lowest rated reviews
1

I had the issue at the Sarasota Sprint store. I went in for the free tablet. The sales rep first imposed the insurance...

Read full review
1

My internet stopped working but i still had cable to watch. When the tech came out he said he couldnt repair it himself...

Read full review
1

Only been with sprint for a little over 1 month now. They lied to us and have continued to lie and cheat us with every...

Read full review
1

I recorded three different agents at spectrum admit to "pushing" arris software into my modem. Then they pushed the...

Read full review

Sprint and Spectrum Latest Reviews

Recent published reviews
No votes

REP MARJ L. IS A REALLY BAD CUSTOMER SERVICE REP. SHE WAS RUDE AND KEPT ASKING WHY I NEEDED A SUPERVISOR AND REFUSED....

Read full review
No votes

On June 2nd, 2020, Three of stations went dark and a message about the black man Floyd took over my stations with the BL...

Read full review
1.2

We switched to Sprint from Verizon. 4 lines with promises of Sprint paying off the appx $400 balance owed to Verizon.
A m...

Read full review
1.6

I wanted just 1 extra spectrum box for an addition room. When I called to order 1 the rep gave me a big pitch about the...

Read full review

Sprint and Spectrum Products and Services

Most reviewed product and services
  • Sprint Customer Care (235 reviews)
  • Sprint Phone Service (184 reviews)
  • Sprint Phone Plan (109 reviews)
  • Spectrum Customer Care (100 reviews)
  • Spectrum Internet Service (82 reviews)
  • Spectrum Bundle (63 reviews)