PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sprint and Spectrum as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sprint
Spectrum

Sprint and Spectrum Overview

Total reviews 1594 800
Company responses 0 0
Issues resolved 9 4

Sprint and Spectrum Consumer Ratings

Rank
326 out of 1438 in Telecommunications category
339 out of 1438 in Telecommunications category
Customer service
No votes
195 in category
Billing Practices
No votes
204 in category
Reliability
No votes
171 in category
Website
No votes
265 in category

Sprint and Spectrum Rating Details

Customer service
No votes
1.4 (422 reviews)
Reviewer's quote

Sprint has horrible customer service. I have been given the run around about my factory defective S20 for the last 2 weeks..

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I gave her a look and she then told me to come over handed me a phone and told me to call customer service. I little mad at this point I told her I would wait to be helped and she told me they have to handle it over the phone so I called and was on hold for a while talk to someone who wanted to do...

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Billing Practices
No votes
1.5 (364 reviews)
Reviewer's quote

...Beware very shady billing practices, they are not as cheap as they claim to be. Our bill was supposed to be $175 and it came out to be $250 for three lines and the phones that we never owned..

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...Each month I need to call to resolve billing charges for additional services I did not order. The latest issue is a one time charge for major league baseball I did not order and they put in two installment of $45. 00 each...

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Reliability
No votes
1.6 (375 reviews)
Reviewer's quote

I have been complaining about poor coverage in my home town mainly around my home for over 4 months. Sprint has blamed everything under the sun except their service for the issue. They have lied about fixing the problem, they lied about adjusting my bill, and they cant even make a simple return...

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Their reliability and service is average and their pricing is downright criminal. They are determined to squeeze every penny out of you they can get. Government regulation of the cable companies is inadequate and Spectrum really pushes the envelope on pricing schemes that attract customers with...

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Website
No votes
1.7 (342 reviews)
Reviewer's quote

...Can not access website once abroad. Can not access app online. Can not reach them via any listed phone number...

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Checking the Spectrum website for my address and saw that I was only getting 294 channels. Called Spectrum and a got a "BS" explanation about locations, availability, restrictions, etc. After checking the listings had seen that everything we watched was available on the Select/base level at $20...

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Sprint and Spectrum Pros and Cons

Pros
  • Proximity of the store to my home
  • Unlimited data plans
  • Family plan in my budget
  • No pros
  • No pros as far i can tell
  • Internet
Cons
  • Customer service
  • Run around from sprint
  • No resolution
  • Poor customer service
  • Waste of time spent trying to resolve issues
  • Not getting what is paid for

Sprint and Spectrum Most Positive Reviews

Top rated reviews
5

I've had insurance on previous phones. I was not aware the insurance program or provider changed. Dropped my phone, sp...

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5

Their TV sucks becuase the tv goes out randomly but their Phone and Internet is the best i have spectrum internet at...

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5

I've had a mobile plan (hot spot) for phone and internet for a few years now. I did not have any problems until recently...

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5

I am a disabled Vietnam Vet, I am on a fixed income, I have looked at some of your other packages, to me they have way...

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Sprint and Spectrum Most Critical Reviews

Lowest rated reviews
1

I had the issue at the Sarasota Sprint store. I went in for the free tablet. The sales rep first imposed the insurance...

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1

My internet stopped working but i still had cable to watch. When the tech came out he said he couldnt repair it himself...

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1

Only been with sprint for a little over 1 month now. They lied to us and have continued to lie and cheat us with every...

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1

I recorded three different agents at spectrum admit to "pushing" arris software into my modem. Then they pushed the...

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Sprint and Spectrum Latest Reviews

Recent published reviews
5

Sprint needs to activate this loaner phone. While they fix my phone.

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2.3

my phone started having an error message (temp too low to charge). So, from past experiences and working in the cell ind...

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1

I have been complaining about poor coverage in my home town mainly around my home for over 4 months. Sprint has blamed...

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1.3

I called spectrum to cancel my TV's and phone keep my internet.They gave me such a hard time. Asking me what am I going...

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Sprint and Spectrum Products and Services

Most reviewed product and services
  • Sprint Customer Care (240 reviews)
  • Sprint Phone Service (184 reviews)
  • Sprint Phone Plan (110 reviews)
  • Spectrum Customer Care (113 reviews)
  • Spectrum Internet Service (90 reviews)
  • Spectrum Bundle (69 reviews)