PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Spectrum and Sprint as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Spectrum
Sprint

Spectrum and Sprint Overview

Total reviews 789 1591
Company responses 0 0
Issues resolved 4 9

Spectrum and Sprint Consumer Ratings

Rank
338 out of 1436 in Telecommunications category
325 out of 1436 in Telecommunications category
Customer service
196 in category
272 in category
Product or Service Quality
231 in category
213 in category
Price Affordability
341 in category
287 in category
Reliability
172 in category
204 in category

Spectrum and Sprint Rating Details

Customer service
1.4 (416 reviews)
1.2 (653 reviews)
Reviewer's quote

...After calling Customer Service a few times , a rep showed up at 7:26 PM while I was having having dinner. After a few minutes told me that he couldn't do anything because it was dark and needed to reschedule. I called Customer Service again and rescheduled to September 11 between 4-5 PM...

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Sprint has horrible customer service. I have been given the run around about my factory defective S20 for the last 2 weeks..

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Product or Service Quality
1.5 (389 reviews)
1.6 (550 reviews)
Reviewer's quote

...I cancelled my service today and was told I owe a full month for 6 days of service because it no longer pro-rates which pissed me off more..

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...My idea of service is being helped when I present my complaint. I dont want to pay a dollar with my credit card for another service that says I can cancel it at any time. It would be nice to just receive assistance...

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Price Affordability
1.5 (376 reviews)
1.7 (535 reviews)
Reviewer's quote

...In trying to 'save' my service she gave me wrong prices. Told me the Broadcast Fee was only $8. 95 when it is actual over $16 per month...

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..." No apologies, no admission, no price adjustment, nothing! Is this the type of people Sprint employs? If so, count me out as a customer. I implore others to stay clear of the "shysters. " at Sprint...

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Reliability
1.6 (370 reviews)
1.5 (565 reviews)
Reviewer's quote

Their reliability and service is average and their pricing is downright criminal. They are determined to squeeze every penny out of you they can get. Government regulation of the cable companies is inadequate and Spectrum really pushes the envelope on pricing schemes that attract customers with...

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I was thinking I had a credit with you all for a watch when I went order it said something about my data using it up this is wrong no one ever explained to me about that

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Spectrum and Sprint Pros and Cons

Pros
  • No pros
  • No pros as far i can tell
  • Internet
  • Proximity of the store to my home
  • Unlimited data plans
  • Family plan in my budget
Cons
  • Poor customer service
  • Waste of time spent trying to resolve issues
  • Not getting what is paid for
  • Customer service
  • Run around from sprint
  • No resolution

Spectrum and Sprint Most Positive Reviews

Top rated reviews
5

Their TV sucks becuase the tv goes out randomly but their Phone and Internet is the best i have spectrum internet at...

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5

I've had insurance on previous phones. I was not aware the insurance program or provider changed. Dropped my phone, sp...

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5

I am a disabled Vietnam Vet, I am on a fixed income, I have looked at some of your other packages, to me they have way...

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5

I've had a mobile plan (hot spot) for phone and internet for a few years now. I did not have any problems until recently...

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Spectrum and Sprint Most Critical Reviews

Lowest rated reviews
1

My internet stopped working but i still had cable to watch. When the tech came out he said he couldnt repair it himself...

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1

I had the issue at the Sarasota Sprint store. I went in for the free tablet. The sales rep first imposed the insurance...

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1

I recorded three different agents at spectrum admit to "pushing" arris software into my modem. Then they pushed the...

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1

Only been with sprint for a little over 1 month now. They lied to us and have continued to lie and cheat us with every...

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Spectrum and Sprint Latest Reviews

Recent published reviews
1

I recently received Information on the company and what products it offers (Spectrum Mi Plan Latino). The representative...

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1

Sprint has horrible customer service.. I have been given the run around about my factory defective S20 for the last 2...

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1.3

I've been unhappy with Spectrum from the beginning. My phone number was supposed to be unlisted, the next day I start...

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1

I was thinking I had a credit with you all for a watch when I went order it said something about my data using it up...

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Spectrum and Sprint Products and Services

Most reviewed product and services
  • Spectrum Customer Care (113 reviews)
  • Spectrum Internet Service (90 reviews)
  • Spectrum Bundle (69 reviews)
  • Sprint Customer Care (240 reviews)
  • Sprint Phone Service (184 reviews)
  • Sprint Phone Plan (110 reviews)