PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Spectrum and Sprint as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Spectrum
Sprint

Spectrum and Sprint Overview

Total reviews
429
1479
Company responses
0
0
Issues resolved
1
8

Sprint was first mentioned on PissedConsumer on Jul 30, 2007 and since then this brand received 1479 reviews. It is 1050 reviews more than Spectrum received since Mar 6, 2017. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Sprint customer support team than with Spectrum customer service.

Spectrum and Sprint Consumer Ratings

Rank
355 out of 1945 in Telecommunications category
252 out of 1945 in Telecommunications category
Customer service
213 in category
254 in category
Product or Service Quality
250 in category
194 in category
Price Affordability
319 in category
255 in category

According to consumer ratings and reviews, Sprint ranks 103 points higher in the Telecommunications category than Spectrum. People gave Spectrum 1.3 stars for Customer service criterion in Telecommunications category and it is 351 points higher than the worst rated brand in this category. At the same time, Sprint was rated 1.2 stars for Customer service criterion in this category and it is 310 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Sprint has a higher rating than Spectrum. Regarding Price Affordability criterion, consumers gave Spectrum 1.4 stars and it is 56% worse than other in category. Sprint however was rated 1.7 stars and it is 55% greater than other in category.

Spectrum and Sprint Rating Details

Customer service
1.3 (226 reviews)
1.2 (596 reviews)
Reviewer's quote

Complaint Details This complaint involves customer service issues, advertisement issues(email) and billing issues. My mother had an account with Spectrum that began from the very first cable service in Lorain County Adelphia Cable, Time Warner and now Spectrum. We ONLY had at the time TV service...

PILAR L

I was a Sprint customer for 20 years. The service was terrible and expensive, but they all seem to be bad. Plus, I knew changing would be a nightmare...

Jolean
Product or Service Quality
1.4 (210 reviews)
1.6 (502 reviews)
Reviewer's quote

...Finally decided to get out after my service was raised to $220 per month to listen to mostly commercials. Cancelling Spectrum is an impossible task. You have to call them by phone, but they won;t simply let you cancel...

Verlyn D

...I would not recommend dealing with this company and am reviewing my options for switching to one that can both provide cell service where I live and supports their customers..

Patricia A
Price Affordability
1.4 (209 reviews)
1.7 (488 reviews)
Reviewer's quote

...The price for this was $3000. After initially telling them to pound sand, we broke down and paid the $3000 because we had been on satellite internet, which was trash. It took months for them to run the new line and install service...

Seriah

Are you serious? Why would I pay for something AND RETURN IT? My other option was to buy the phone for $597, even though the month before the original price was only $499; I also made 2 payments already on the lease, and no credit for that either! They also told me that even though the 3 Samsung...

Catherine H

Spectrum and Sprint Pros and Cons

Pros
  • No pros
  • Internet
  • Service was always good
  • Unlimited data plans
  • Proximity of the store to my home
  • Family plan in my budget
Cons
  • Poor customer service
  • Customer service
  • Bad customer service
  • Customer service
  • Run around from sprint
  • No resolution

Spectrum and Sprint Most Positive Reviews

Top rated reviews
5

Their TV sucks becuase the tv goes out randomly but their Phone and Internet is the best i have spectrum internet at...

5

I've had insurance on previous phones. I was not aware the insurance program or provider changed. Dropped my phone, sp...

Spectrum and Sprint Most Critical Reviews

Lowest rated reviews
1

My internet stopped working but i still had cable to watch. When the tech came out he said he couldnt repair it himself...

1

I had the issue at the Sarasota Sprint store. I went in for the free tablet. The sales rep first imposed the insurance...

Spectrum and Sprint Latest Reviews

Recent published reviews
1

Turning service back on received email representing monthly rate.. a little higher but not much since placed on hold.....

Read all 429 reviews
1

I was a Sprint customer for 20 years. The service was terrible and expensive, but they all seem to be bad. Plus, I knew...

Read all 1479 reviews

Spectrum and Sprint Products and Services

Most reviewed product and services
  • Spectrum Customer Care (60 reviews)
  • Spectrum Bundle (55 reviews)
  • Spectrum Internet Service (43 reviews)
  • Sprint Customer Care (218 reviews)
  • Sprint Phone Service (187 reviews)
  • Sprint Phone Plan (101 reviews)