PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Spectrum Communications and Time Warner Cable as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Spectrum Communications
Time Warner Cable

Spectrum Communications and Time Warner Cable Overview

Total reviews
36
1569
Company responses
0
0
Issues resolved
0
5

Time Warner Cable was first mentioned on PissedConsumer on Oct 1, 2007 and since then this brand received 1569 reviews. It is 1533 reviews more than Spectrum Communications received since Apr 30, 2017.

Spectrum Communications and Time Warner Cable Consumer Ratings

Rank
293 out of 1945 in Telecommunications category
251 out of 1945 in Telecommunications category
Customer service
151 in category
220 in category
Value for money
231 in category
238 in category
Billing Practices
234 in category
209 in category

According to consumer ratings and reviews, Time Warner Cable ranks 42 points higher in the Telecommunications category than Spectrum Communications. People gave Spectrum Communications 1.5 stars for Customer service criterion in Telecommunications category and it is 413 points higher than the worst rated brand in this category. At the same time, Time Warner Cable was rated 1.3 stars for Customer service criterion in this category and it is 344 points higher than the worst rated brand in this category. If we look at Value for money criterion, than we see that Time Warner Cable has a higher rating than Time Warner Cable. Regarding Billing Practices criterion, consumers gave Spectrum Communications 1.3 stars and it is 59% greater than other in category. Time Warner Cable however was rated 1.4 stars and it is 63% greater than other in category.

Spectrum Communications and Time Warner Cable Rating Details

Customer service
1.5 (24 reviews)
1.3 (451 reviews)
Reviewer's quote

Asked the company to stop sending me solicitations about their Internet service in large part because they were recently sued by New York State and lost the largest ever internet fraud case in the state of nearly $180 million. Obviously, Spectrum had and possibly still has a criminal enterprise....

PissedConsumer1616884

Gosh, they have the best customer service. They are patient and really know what they are doing. They help me setup my services and I love Spectrum!..

Geraldine T
Value for money
1.3 (22 reviews)
1.3 (188 reviews)
Reviewer's quote

They put out this garbage programming from WGRZ in western New York and now I understand that WGRZ bamboozled them into some deal that is bad for the Spectrum customers. Not only does WGRZ have garbage programming, but now it might cost more to view it. I'm leaving Spectrum if this is the case....

PissedConsumer1682926

I'm not a technical person so I have to wait for my son to come home from college on break to call them. This happens all the time. What am I paying for? Sometimes my son tells me it's only giving less than 1 mbps. Also, their customer service is horrible. I called them today about a billing...

Janet C
Billing Practices
1.3 (20 reviews)
1.4 (398 reviews)
Reviewer's quote

I cancelled service 9 or 10 days after my billing cycle started expecting they’d prorate it but no, now you have to pay the full amount since it is a monthly “subscription”. They also changed their policy on credits, they will only credit you actual time your service was down, not a flat $10 or...

Steven P

First representative provided me with inaccurate billing information and added services I did not ask for. Second representative transferred my call without notice or warning as to who I was being transferred to. Last representative was completely incompetent as she was unable to answer any of my...

Evaggelia G

Spectrum Communications and Time Warner Cable Pros and Cons

Pros
  • Initial bait and switch offerings were appealing
  • Offers mentioned on commercials
  • And obviously they are trained to lye
  • Internet speed when it works
  • No contract
  • Variety of channels
Cons
  • False advertising
  • Customer service
  • Everything else about them
  • Poor customer service
  • No solution to simple task
  • Argumentative customer service

Spectrum Communications and Time Warner Cable Most Positive Reviews

Top rated reviews
4.7

I purchased a bundle of tv, internet, and phone. I went to the spectrum store to pick up my equipment. Installed the...

5

I love time warner cable. Haven't had any issues. This is going to seem strange,but to me it's a big deal since i am an...

Spectrum Communications and Time Warner Cable Most Critical Reviews

Lowest rated reviews
1

My problem was I had problems with the billing I have bundle with the Communication company and one of the bundles I...

1

sales representative from time warner convinced me to switch my business phone from verizon to time warner about a month...

Spectrum Communications and Time Warner Cable Latest Reviews

Recent published reviews
1.4

They changed the terms of service to be a monthly subscription in May/June but I never received notice. I cancelled...

Read all 36 reviews
5

Gosh, they have the best customer service. They are patient and really know what they are doing. They help me setup my...

Read all 1569 reviews

Spectrum Communications and Time Warner Cable Products and Services

Most reviewed product and services
  • Spectrum Communications Bundle (8 reviews)
  • Spectrum Communications Tv Service (4 reviews)
  • Spectrum Communications Cable Tv Service (4 reviews)
  • Time Warner Cable Internet Service (300 reviews)
  • Time Warner Cable Tv Service (127 reviews)
  • Time Warner Cable Bundle (101 reviews)