PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Cover Guy and Spa Cover Buy Direct as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Cover Guy

The Cover Guy

Has verified representatives
1.9
The Cover Guy
Spa Cover Buy Direct

The Cover Guy and Spa Cover Buy Direct Overview

Total reviews
168
7
Company responses
23
0
Issues resolved
6
0

The Cover Guy was first mentioned on PissedConsumer on Jan 30, 2008 and since then this brand received 168 reviews. It is 161 reviews more than Spa Cover Buy Direct received since Dec 11, 2010.

The Cover Guy and Spa Cover Buy Direct Consumer Ratings

Rank
53 out of 269 in Pools, Spas and Plumbing Supplies category
81 out of 269 in Pools, Spas and Plumbing Supplies category
Customer service
53 in category
74 in category
Product or Service Quality
62 in category
57 in category
Website
39 in category
62 in category

According to consumer ratings and reviews, The Cover Guy ranks 28 points higher in the Pools, Spas and Plumbing Supplies category than Spa Cover Buy Direct. People gave The Cover Guy 1.5 stars for Customer service criterion in Pools, Spas and Plumbing Supplies category and it is 76 points higher than the worst rated brand in this category. At the same time, Spa Cover Buy Direct was rated 1 stars for Customer service criterion in this category and it is 55 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Spa Cover Buy Direct has a higher rating than The Cover Guy. Regarding Website criterion, consumers gave The Cover Guy 2.6 stars and it is 70% greater than other in category. Spa Cover Buy Direct however was rated 2 stars and it is 52% greater than other in category.

The Cover Guy and Spa Cover Buy Direct Rating Details

Customer service
1.5 (81 reviews)
1 (2 reviews)
Reviewer's quote

...Customer service claimed shipment went out on 10/19, already over the 5 days they promised and contrary to what shipper documented. And then they blamed it all on the shipper (as in, "we can't control the shippers"). I asked in writing for a name of someone to call and they ducked the request...

jerry b

...That may be the only truth I’ve received from customer service over this 7-week migraine. Please note that I initiated all the correspondence with Spa Cover Direct. Not a single email or call from SCD advising of any delays...

Jawanza
Product or Service Quality
1.4 (66 reviews)
1.5 (2 reviews)
Reviewer's quote

...They have delivered poor service and a horrible attitude. 1. When I first placed the order, they did not email a confirmation email so the order could be finalized...

Ahmet

I ordered & received a spa cover from Spacoverbuydirect. After taking it out of the shipping box (which was in good condition), realized the cover had a tear in it. Emailed the company & was told by the owner to send pictures of the torn cover and the shipping box, which I did. He told me he...

PissedConsumer956989
Website
2.6 (65 reviews)
2 (2 reviews)
Reviewer's quote

...It was supposedly shipped two weeks ago, when I went to track it on the freight line website, the tracking number would not work. Email number 1 to the cover guy about this got a reply of, “I’m looking into it”. No reply until several hours later with a new tracking number...

PissedConsumer1662168

No items

The Cover Guy and Spa Cover Buy Direct Pros and Cons

Pros
  • That they seemed like a reputable company
  • Ease of ordering
  • Unprofessional and disturbing
No votes
Cons
  • Warenty the way they handeled the situation
  • Warranty service
  • Production quality and inspection
  • Rude customer service
  • Endless lies from this company

The Cover Guy and Spa Cover Buy Direct Most Positive Reviews

Top rated reviews
4.9

After reading all the negative reviews dont buy from company, I had to write about my positive experience ..I dealt...

No votes

The Cover Guy and Spa Cover Buy Direct Most Critical Reviews

Lowest rated reviews
1

Do not use Cover Guy under any circumstances. Cover guy gave me the run around for months about my delivery. When it...

1.3

I ordered & received a spa cover from Spacoverbuydirect. After taking it out of the shipping box (which was in good...

The Cover Guy and Spa Cover Buy Direct Latest Reviews

Recent published reviews
1.2

I have just passed my 3rd year of a 7 year warranty and have an issue.
The warranty dept will replace at a warranty cost...

Read all 168 reviews
1.7

Had a horrendous experience with Spa Cover Direct. Was told it was roughly a 3 week lead time. Below is an email is...

Read all 7 reviews

The Cover Guy and Spa Cover Buy Direct Products and Services

Most reviewed product and services
  • The Cover Guy Cover (47 reviews)
  • The Cover Guy Hot Tub Cover (44 reviews)
  • The Cover Guy Shipping Service (30 reviews)
  • Spa Cover Buy Direct Spa Cover (2 reviews)
  • Spa Cover Buy Direct Customer Care (2 reviews)
  • Spa Cover Buy Direct Shipping Service (1 review)