PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Cover Guy and Spa Cover Buy Direct as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Cover Guy
Has Verified Representatives
1.9
The Cover Guy
Spa Cover Buy Direct

The Cover Guy and Spa Cover Buy Direct Overview

Total reviews 183 7
Company responses 23 0
Issues resolved 8 0

The Cover Guy and Spa Cover Buy Direct Consumer Ratings

Rank
61 out of 269 in Pools, Spas and Plumbing Supplies category
82 out of 269 in Pools, Spas and Plumbing Supplies category
Customer service
56 in category
83 in category
Product or Service Quality
73 in category
63 in category
Website
41 in category
63 in category
Price Affordability
62 in category
101 in category

The Cover Guy and Spa Cover Buy Direct Rating Details

Customer service
1.4 (92 reviews)
1 (2 reviews)
Reviewer's quote

I emailed and called a few times, finally spoke to customer service, and they were like yup you have to pay. I told her the website stated Free Shipping, she said things have changed and the website isn't able to know that your zip code required additional shipping. I said I wasn't paying for...

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...That may be the only truth I’ve received from customer service over this 7-week migraine. Please note that I initiated all the correspondence with Spa Cover Direct. Not a single email or call from SCD advising of any delays...

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Product or Service Quality
1.4 (74 reviews)
1.5 (2 reviews)
Reviewer's quote

When I bought my cover service was good and prompt. Since then, I have bought other accessories. Now that I have warranty issues they have ignored my emails and phone calls for three months and I see I'm not alone...

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I ordered & received a spa cover from Spacoverbuydirect. After taking it out of the shipping box (which was in good condition), realized the cover had a tear in it. Emailed the company & was told by the owner to send pictures of the torn cover and the shipping box, which I did. He told me he...

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Website
2.6 (71 reviews)
2 (2 reviews)
Reviewer's quote

...It was supposedly shipped two weeks ago, when I went to track it on the freight line website, the tracking number would not work. Email number 1 to the cover guy about this got a reply of, “I’m looking into it”. No reply until several hours later with a new tracking number...

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No items

Price Affordability
2.4 (68 reviews)
1.5 (2 reviews)
Reviewer's quote

...Price was reasonable and ordering was easy. The cover showed up in the expected time frame. Once i got it on i determined it was too big...

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No items

The Cover Guy and Spa Cover Buy Direct Pros and Cons

Pros
  • Unprofessional and disturbing
  • That they seemed like a reputable company
  • Ease of ordering
No votes
Cons
  • Lied about delivery
  • Customer service
  • Warenty the way they handeled the situation
  • Rude customer service
  • Endless lies from this company

The Cover Guy and Spa Cover Buy Direct Most Positive Reviews

Top rated reviews
4.9

After reading all the negative reviews dont buy from company, I had to write about my positive experience ..I dealt...

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No votes
4.3

I bought this cover because it was the best priced and made locally. Over a week after paying (after the cover was...

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No votes

The Cover Guy and Spa Cover Buy Direct Most Critical Reviews

Lowest rated reviews
1

Do not use Cover Guy under any circumstances. Cover guy gave me the run around for months about my delivery. When it...

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1.3

I ordered & received a spa cover from Spacoverbuydirect. After taking it out of the shipping box (which was in good...

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1

I bought a cover from these guys after reading about the quality only to find out that I had to upgrade from the...

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1.8

Had a horrendous experience with Spa Cover Direct. Was told it was roughly a 3 week lead time. Below is an email is...

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The Cover Guy and Spa Cover Buy Direct Latest Reviews

Recent published reviews
No votes

this company gets an F with the BBB and it is not a BBB approved business. I have no idea how they get any higher than a...

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No votes

I ordered a spa cover for our Catalina Swim Spa. I ordered it with all the upgrades available. I wanted the spamate 624...

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1

Ordered a spa cover, paid by credit card. This corrupted company has not responded to my numerous e-mails. Unable to...

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No votes

Cover fits, as ordered. The stitching has a couple spots where it is loose (the loops are actually not tight against th...

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The Cover Guy and Spa Cover Buy Direct Products and Services

Most reviewed product and services
  • The Cover Guy Cover (51 reviews)
  • The Cover Guy Hot Tub Cover (44 reviews)
  • The Cover Guy Shipping Service (31 reviews)
  • Spa Cover Buy Direct Spa Cover (2 reviews)
  • Spa Cover Buy Direct Shipping Service (1 review)