PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SpaCap and Spa Cover Buy Direct as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SpaCap
Spa Cover Buy Direct

SpaCap and Spa Cover Buy Direct Overview

Total reviews
14
7
Company responses
0
0
Issues resolved
0
0

SpaCap was first mentioned on PissedConsumer on Dec 2, 2010 and since then this brand received 14 reviews. It is 7 reviews more than Spa Cover Buy Direct received since Dec 11, 2010.

SpaCap and Spa Cover Buy Direct Consumer Ratings

Rank
33 out of 296 in Pools, Spas and Plumbing Supplies category
80 out of 296 in Pools, Spas and Plumbing Supplies category
Customer service
34 in category
72 in category
Product or Service Quality
20 in category
57 in category
Price Affordability
24 in category
92 in category

According to consumer ratings and reviews, SpaCap ranks 47 points higher in the Pools, Spas and Plumbing Supplies category than Spa Cover Buy Direct. People gave SpaCap 1.8 stars for Customer service criterion in Pools, Spas and Plumbing Supplies category and it is 93 points higher than the worst rated brand in this category. At the same time, Spa Cover Buy Direct was rated 1 stars for Customer service criterion in this category and it is 55 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that SpaCap has a higher rating than Spa Cover Buy Direct. Regarding Price Affordability criterion, consumers gave SpaCap 3 stars and it is 81% greater than other in category. Spa Cover Buy Direct however was rated 1.5 stars and it is 72% worse than other in category.

SpaCap and Spa Cover Buy Direct Rating Details

Customer service
1.8 (5 reviews)
1 (2 reviews)
Reviewer's quote

...If the customer service had been any good they would have told us this in the beginning. This guy doesn't know you after he gets your money. We wish we would have read the complaints before we gave him our money...

PissedConsumer889114

...That may be the only truth I’ve received from customer service over this 7-week migraine. Please note that I initiated all the correspondence with Spa Cover Direct. Not a single email or call from SCD advising of any delays...

Jawanza
Product or Service Quality
2.6 (5 reviews)
1.5 (2 reviews)
Reviewer's quote

Great Product, but when it fails do not expect much of a "warranty". My second Cap from them failed after 2 years. The owner said that my kids must have jumped on it!! Then when I explained to him that this was not possible and sent him pictures of the tub to be covered he said the problem was my...

Amarri

I ordered & received a spa cover from Spacoverbuydirect. After taking it out of the shipping box (which was in good condition), realized the cover had a tear in it. Emailed the company & was told by the owner to send pictures of the torn cover and the shipping box, which I did. He told me he...

PissedConsumer956989
Price Affordability
3 (5 reviews)
1.5 (2 reviews)
Reviewer's quote

...The third time, I declined their offer to make a new SpaCap for full price (they used to do a $300 rebuild if I sent them the old Sunbrella cover). I will not buy a third and urge you all not to buy a first..

PissedConsumer982562

No items

SpaCap and Spa Cover Buy Direct Pros and Cons

Pros
  • Product and service
No votes
Cons
  • Customer service
  • Warranty
  • Product quality
  • Rude customer service
  • Endless lies from this company

SpaCap and Spa Cover Buy Direct Most Positive Reviews

Top rated reviews
5

I just received our second Spa cap replacing our first one that lasted 8 years! This is a well made cover with high...

No votes

SpaCap and Spa Cover Buy Direct Most Critical Reviews

Lowest rated reviews
1

Crappiest cover ever; does NOT outlast the others, the membrane fails and it fills with water, the customer service
S U...

1.3

I ordered & received a spa cover from Spacoverbuydirect. After taking it out of the shipping box (which was in good...

SpaCap and Spa Cover Buy Direct Latest Reviews

Recent published reviews

Within a month after I got my SpaCap cover, the bottom of the cover was getting very slimy. I called to ask the owner...

Read all 14 reviews
1.7

Had a horrendous experience with Spa Cover Direct. Was told it was roughly a 3 week lead time. Below is an email is...

Read all 7 reviews

SpaCap and Spa Cover Buy Direct Products and Services

Most reviewed product and services
  • Spacap Hot Tub Cover (3 reviews)
  • Spacap Customer Care (1 review)
  • Spa Cover Buy Direct Customer Care (2 reviews)
  • Spa Cover Buy Direct Spa Cover (2 reviews)
  • Spa Cover Buy Direct Shipping Service (1 review)