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  • 2 ISSUES RESOLVED
  • 385 TOTAL REVIEWS
  • $81.1K CLAIMED LOSSES
  • $901 AVERAGE LOSS
2.2
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Baggage policy 9
  • Low price 7
  • Flight destinations 6
  • Bags fly free 6
  • Friendly staff 4

Customers don't like

  • Poor customer service21
  • Rude flight attendant5
  • Policy4
  • Customer service representatives professionalism4
  • Unwilling to work with customer3
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Virgin America

Transport
  • 0 ISSUES RESOLVED
  • 63 TOTAL REVIEWS
  • $15.7K CLAIMED LOSSES
  • $684 AVERAGE LOSS
2.0
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Flight 1
  • Arriving 1

Customers don't like

  • Customer service2
  • Seating and electronics1
  • Resolution of problems1
  • Flight change denial1
  • Fail adverstising1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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