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  • 1 ISSUES RESOLVED
  • 327 TOTAL REVIEWS
  • $75.4K CLAIMED LOSSES
  • $966 AVERAGE LOSS
2.2
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Baggage policy 9
  • Bags fly free 5
  • Flight destinations 5
  • Low price 5
  • Friendly staff 3

Customers don't like

  • Poor customer service17
  • Policy9
  • Rude flight attendant8
  • Customer service representatives professionalism6
  • Ticket agent professionalism4
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Virgin America

Transport
  • 0 ISSUES RESOLVED
  • 57 TOTAL REVIEWS
  • $15.2K CLAIMED LOSSES
  • $722 AVERAGE LOSS
1.9
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Flight 1

Customers don't like

  • Flight change denial2
  • Customer service2
  • Fail adverstising1
  • Resolution of problems1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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