PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about United Airlines and Southwest Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

United Airlines
Southwest Airlines

United Airlines and Southwest Airlines Overview

Total reviews
791
509
Company responses
0
0
Issues resolved
5
3

United Airlines was first mentioned on PissedConsumer on Dec 12, 2007 and since then this brand received 791 reviews. It is 282 reviews more than Southwest Airlines received since Mar 15, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with United Airlines customer support team and Southwest Airlines customer service.

United Airlines and Southwest Airlines Consumer Ratings

Rank
85 out of 572 in Transport category
39 out of 572 in Transport category
Customer service
64 in category
29 in category
Staff
71 in category
27 in category
Website
69 in category
29 in category

According to consumer ratings and reviews, Southwest Airlines ranks 46 points higher in the Transport category than United Airlines. People gave United Airlines 1.2 stars for Customer service criterion in Transport category and it is 128 points higher than the worst rated brand in this category. At the same time, Southwest Airlines was rated 1.6 stars for Customer service criterion in this category and it is 163 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Southwest Airlines has a higher rating than United Airlines. Regarding Website criterion, consumers gave United Airlines 2 stars and it is 64% greater than other in category. Southwest Airlines however was rated 2.8 stars and it is 85% greater than other in category.

United Airlines and Southwest Airlines Rating Details

Customer service
1.2 (194 reviews)
1.6 (228 reviews)
Reviewer's quote

I mentioned to a Customer Service Agent (CSR) that my wife and I has already checked in and had our boarding passes. At that point, for some reason, the CSR told my wife that she would be allowed to board but refused to process our bags because of the direction she had received from Christine. A...

William D

...Southwest customer service lied and said flight would be cancelled anyway due to the MAXX jet problem--which was complete *** There phone person admitted she screwed up and apologized many times. Customer service did absolutely nothing--they are misnamed...

Paul N
Staff
1.5 (182 reviews)
2.1 (214 reviews)
Reviewer's quote

... preference to make the over-one-hour drive to LAX myself to pick up the luggage because I do not believe that attention is being placed on this matter by the staff at LAX. I never received a call. 5) I called back again yesterday afternoon and spoke to a third rep, who also tried to call LAX to get a status and could not get...

Ancel

...Very rude staff, delayed flights with no compensation and was told I couldn’t preboard with an infant. I guess I’ll have to choose my next airline more carefully. Shame on you southwest...

Eryka M
Website
2 (166 reviews)
2.8 (190 reviews)
Reviewer's quote

...com reservation website. We used United Miles to purchase the tickets. The flight is operated by Star Alliance partner airline Air Canada...

Gregory C

...The website on voucher needed to redeem certifcate was not real..

WES W

United Airlines and Southwest Airlines Pros and Cons

Pros
  • Kind and helpful flight attendants
  • Very nice flight attendants
  • In-flight service
  • Baggage policy
  • Low price
  • Flight destinations
Cons
  • Terrible customer service
  • Lack of humane treatment
  • Treatment at the hands of united staff
  • Poor customer service
  • Rude flight attendant
  • Money for value

United Airlines and Southwest Airlines Most Positive Reviews

Top rated reviews
5

Feeling hurt & disappointed. We are handicapped & seniors & had selected two aisle seats when we purchased our tickets...

5

One of the worst customer service days I've seen at Southwest although as much as I travel it's rare to even see a...

United Airlines and Southwest Airlines Most Critical Reviews

Lowest rated reviews
1

I was physically removed from a flight from San Juan, PR to Chicago because I had a seizure. The pilot felt I was a "sec...

1

I live in Dallas with the crazy Ebola scare. I purchased my ticket about a month ago for a Nov 14th flight to...

United Airlines and Southwest Airlines Latest Reviews

Recent published reviews
2.5

I'm a million mile flier and a lifetime Gold Elite member with over 400,000 award miles. Their rewards program hypes...

Read all 791 reviews
1

Simple flight from Austin to Boston but southwest short staffed and disorganiZed as usual
1 baggage claim and I driver fo...

Read all 509 reviews

United Airlines and Southwest Airlines Products and Services

Most reviewed product and services
  • United Airlines Flight (357 reviews)
  • United Airlines Customer Care (68 reviews)
  • United Airlines Flight Booking (52 reviews)
  • Southwest Airlines Flight (169 reviews)
  • Southwest Airlines Flight Attendant (61 reviews)
  • Southwest Airlines Customer Care (61 reviews)