PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Southwest Airlines and United Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Southwest Airlines
United Airlines

Southwest Airlines and United Airlines Overview

Total reviews
507
791
Company responses
0
0
Issues resolved
3
5

United Airlines was first mentioned on PissedConsumer on Dec 12, 2007 and since then this brand received 791 reviews. It is 284 reviews more than Southwest Airlines received since Mar 15, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Southwest Airlines customer support team and United Airlines customer service.

Southwest Airlines and United Airlines Consumer Ratings

Rank
37 out of 621 in Transport category
81 out of 621 in Transport category
Customer service
29 in category
63 in category
Staff
27 in category
69 in category
Level of Comfort
28 in category
63 in category

According to consumer ratings and reviews, Southwest Airlines ranks 44 points higher in the Transport category than United Airlines. People gave Southwest Airlines 1.6 stars for Customer service criterion in Transport category and it is 161 points higher than the worst rated brand in this category. At the same time, United Airlines was rated 1.2 stars for Customer service criterion in this category and it is 127 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Southwest Airlines has a higher rating than United Airlines. Regarding Level of Comfort criterion, consumers gave Southwest Airlines 2.2 stars and it is 85% greater than other in category. United Airlines however was rated 1.7 stars and it is 67% greater than other in category.

Southwest Airlines and United Airlines Rating Details

Customer service
1.6 (228 reviews)
1.2 (194 reviews)
Reviewer's quote

...Southwest customer service lied and said flight would be cancelled anyway due to the MAXX jet problem--which was complete *** There phone person admitted she screwed up and apologized many times. Customer service did absolutely nothing--they are misnamed...

Paul N

Flew first class. No entertainment system. No pillows. No blankets. No champagne for mimosas. Wrong decalration forms filled out. Horrible food. Who serves salmon???

Stuart D
Staff
2.1 (214 reviews)
1.5 (182 reviews)
Reviewer's quote

...Very rude staff, delayed flights with no compensation and was told I couldn’t preboard with an infant. I guess I’ll have to choose my next airline more carefully. Shame on you southwest...

Eryka M

... preference to make the over-one-hour drive to LAX myself to pick up the luggage because I do not believe that attention is being placed on this matter by the staff at LAX. I never received a call. 5) I called back again yesterday afternoon and spoke to a third rep, who also tried to call LAX to get a status and could not get...

Ancel
Level of Comfort
2.2 (196 reviews)
1.7 (149 reviews)
Reviewer's quote

South West airlines on 05/20/18 to KC MO, had taken off from the airport and then turned back around to pick up a pilot that wanted to go to KC Missouri, leaving the passengers waiting on the plane for hours. Absolutely ridiculous. The pilot should have been forced to take another flight. I am...

PissedConsumer1260539

On April 17th, 2019 we purchased tickets and received confirmation for 3 seats on Flight AC780 to Montreal on June 5th, 2019 through the United.com reservation website. We used United Miles to purchase the tickets. The flight is operated by Star Alliance partner airline Air Canada.On June 2nd...

Gregory C

Southwest Airlines and United Airlines Pros and Cons

Pros
  • Baggage policy
  • Low price
  • Flight destinations
  • Kind and helpful flight attendants
  • Very nice flight attendants
  • In-flight service
Cons
  • Poor customer service
  • Rude flight attendant
  • Money for value
  • Terrible customer service
  • Lack of humane treatment
  • Treatment at the hands of united staff

Southwest Airlines and United Airlines Most Positive Reviews

Top rated reviews
5

One of the worst customer service days I've seen at Southwest although as much as I travel it's rare to even see a...

5

Feeling hurt & disappointed. We are handicapped & seniors & had selected two aisle seats when we purchased our tickets...

Southwest Airlines and United Airlines Most Critical Reviews

Lowest rated reviews
1

I live in Dallas with the crazy Ebola scare. I purchased my ticket about a month ago for a Nov 14th flight to...

1

I was physically removed from a flight from San Juan, PR to Chicago because I had a seizure. The pilot felt I was a "sec...

Southwest Airlines and United Airlines Latest Reviews

Recent published reviews
1

Phone change resulted in Southwest personnel cancelling a 3 hour direct flight to Naples scheduled months before. Lost 2...

Read all 507 reviews
2.5

I'm a million mile flier and a lifetime Gold Elite member with over 400,000 award miles. Their rewards program hypes...

Read all 791 reviews

Southwest Airlines and United Airlines Products and Services

Most reviewed product and services
  • Southwest Airlines Flight (168 reviews)
  • Southwest Airlines Flight Attendant (61 reviews)
  • Southwest Airlines Customer Care (61 reviews)
  • United Airlines Flight (357 reviews)
  • United Airlines Customer Care (68 reviews)
  • United Airlines Flight Booking (52 reviews)