PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Southwest Airlines and United Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Southwest Airlines
United Airlines

Southwest Airlines and United Airlines Overview

Total reviews 531 819
Company responses 0 0
Issues resolved 3 6

Southwest Airlines and United Airlines Consumer Ratings

Rank
49 out of 445 in Transport category
101 out of 445 in Transport category
Customer service
42 in category
77 in category
Level of Comfort
35 in category
72 in category
Website
36 in category
60 in category
Exchange, Refund and Cancellation Policy
24 in category
74 in category

Southwest Airlines and United Airlines Rating Details

Customer service
1.6 (239 reviews)
1.2 (202 reviews)
Reviewer's quote

I know this because all my life I too provide customer service even in the medical field. They repeatedly stress the importance of our behavior towards every individual we come across with dignity and respect and that includes strangers, families, the patient, and each other because being kind and...

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...Extremely poor customer service..

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Level of Comfort
2.2 (198 reviews)
1.8 (157 reviews)
Reviewer's quote

...Add in an outsated fleet with zero comfort and you get..

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...I am an anti government conservative type but we got it get some government regulation into this as the airlines have really receached the theif and fraud level. They do not deliver what they take money for. ..

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Website
2.8 (195 reviews)
2 (173 reviews)
Reviewer's quote

...I'd like to retract my earlier post, but this website is not working right..

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...com reservation website. We used United Miles to purchase the tickets. The flight is operated by Star Alliance partner airline Air Canada...

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Exchange, Refund and Cancellation Policy
2.1 (191 reviews)
1.4 (175 reviews)
Reviewer's quote

...Per DOT/FAA rules, a passenger is due a full refund regardless of reason when airline cancels. Passenger can elect to let airline hold funds, but they cannot just keep them or not notify passenger of changes. No refund offered...

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...And now I would like to get my refund back from United..

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Southwest Airlines and United Airlines Pros and Cons

Pros
  • Baggage policy
  • Low price
  • Flight destinations
  • Kind and helpful flight attendants
  • Very nice flight attendants
  • In-flight service
Cons
  • Poor customer service
  • Rude flight attendant
  • Money for value
  • Terrible customer service
  • Lack of humane treatment
  • Treatment at the hands of united staff

Southwest Airlines and United Airlines Most Positive Reviews

Top rated reviews
5

One of the worst customer service days I've seen at Southwest although as much as I travel it's rare to even see a...

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5

Feeling hurt & disappointed. We are handicapped & seniors & had selected two aisle seats when we purchased our tickets...

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5

My husband and I both paid for early bird boarding when flying home from Vegas, due to a long flight and us being older...

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5

I postponed my flight to MI because of the Coronavirus.

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Southwest Airlines and United Airlines Most Critical Reviews

Lowest rated reviews
1

I live in Dallas with the crazy Ebola scare. I purchased my ticket about a month ago for a Nov 14th flight to...

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1

I was physically removed from a flight from San Juan, PR to Chicago because I had a seizure. The pilot felt I was a "sec...

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1

I have traveled the last 2 times using Southwest points (one trip last mo.) and assumed this would be considered activit...

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1

I had a flight booked in Dec 2013 for travel in May 2014. After confirmation from the customer service in the beginning...

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Southwest Airlines and United Airlines Latest Reviews

Recent published reviews
1

9/20 Flight 1943 #S4YZLR
Prior to departure, the Gate representative B12 @BWI African American, name unknown ,came into t...

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3.6

On Sunday, Sept.6, my husband and I traveled on United Flight 1887, 5:45 pm, from Denver Co to Bradlee International, la...

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2.8

Southwest rep declined my request for an extension on my vouchers. The delay to travel was due to the pandemic resulting...

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No votes

Aún no he recibido ninguna confirmación del vuelo cancelado

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Southwest Airlines and United Airlines Products and Services

Most reviewed product and services
  • Southwest Airlines Flight (170 reviews)
  • Southwest Airlines Customer Care (65 reviews)
  • Southwest Airlines Flight Attendant (61 reviews)
  • United Airlines Flight (363 reviews)
  • United Airlines Customer Care (72 reviews)
  • United Airlines Flight Booking (53 reviews)