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  • 2 ISSUES RESOLVED
  • 380 TOTAL REVIEWS
  • $80K CLAIMED LOSSES
  • $899 AVERAGE LOSS
2.2
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Baggage policy 9
  • Low price 6
  • Bags fly free 6
  • Flight destinations 5
  • Friendly staff 4

Customers don't like

  • Poor customer service21
  • Rude flight attendant5
  • Policy4
  • Unwilling to work with customer3
  • Unprofessional employees3
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United Airlines

Transport
  • 4 ISSUES RESOLVED
  • 720 TOTAL REVIEWS
  • $440K CLAIMED LOSSES
  • $2.1K AVERAGE LOSS
1.7
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Kind and helpful flight attendants 5
  • Very nice flight attendants 4
  • In-flight service 4
  • Flight schedule 3
  • Service desks 2

Customers don't like

  • Terrible customer service20
  • Lack of humane treatment8
  • Treatment at the hands of united staff3
  • No customer service3
  • Lack of responce3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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