PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Spirit Airlines and Southwest Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Spirit Airlines
Southwest Airlines

Spirit Airlines and Southwest Airlines Overview

Total reviews
815
531
Company responses
0
0
Issues resolved
6
3

Spirit Airlines and Southwest Airlines Consumer Ratings

Rank
122 out of 438 in Transport category
44 out of 438 in Transport category
Customer service
74 in category
41 in category
Level of Comfort
100 in category
37 in category
Website
115 in category
35 in category
Exchange, Refund and Cancellation Policy
84 in category
24 in category

Spirit Airlines and Southwest Airlines Rating Details

Customer service
1.3 (233 reviews)
1.6 (238 reviews)
Reviewer's quote

...me wait in line causing me to miss my flight! I was charged to get a new flight and was only offered the option for a flight the next day! This is horrible customer service. I am incredibly disappointed and should have chosen a different airline that would not have done this. I should receive a refund for the extra charge and a discount for the...

Read full review

...Southwest customer service lied and said flight would be cancelled anyway due to the MAXX jet problem--which was complete *** There phone person admitted she screwed up and apologized many times. Customer service did absolutely nothing--they are misnamed...

Read full review
Level of Comfort
1.5 (216 reviews)
2.2 (198 reviews)
Reviewer's quote

Considering the level of distress we have been through, we are not ready to accept this solution. Furthermore, as we are moving to Canada early February this year, we won't use any vouchers that you may want to provide. Therefore, we are respectfully asking to be compensated for the balance of the...

Read full review

...Add in an outsated fleet with zero comfort and you get..

Read full review
Website
1.5 (199 reviews)
2.8 (194 reviews)
Reviewer's quote

...The website has been down most of the day and texting is a dead end. Spirit, I wanted to keep my business with you but no one can answer because there is nobody answering..

Read full review

...I'd like to retract my earlier post, but this website is not working right..

Read full review
Exchange, Refund and Cancellation Policy
1.3 (197 reviews)
2.1 (191 reviews)
Reviewer's quote

The counter agents and supervisor were not going to do anything for us and I had to fight and demanded a full refund. They would not help us with trying to get our luggage back to MN or do anything for us besides tell us if he only put his mask on we would be on the plane with our luggage. I asked...

Read full review

...Per DOT/FAA rules, a passenger is due a full refund regardless of reason when airline cancels. Passenger can elect to let airline hold funds, but they cannot just keep them or not notify passenger of changes. No refund offered...

Read full review

Spirit Airlines and Southwest Airlines Pros and Cons

Pros
  • No pros
  • Cheap flight
  • Cheap
  • Baggage policy
  • Low price
  • Flight destinations
Cons
  • Horrible customer service
  • Unprofessional organization
  • Refuse to refund
  • Poor customer service
  • Rude flight attendant
  • Money for value

Spirit Airlines and Southwest Airlines Most Positive Reviews

Top rated reviews
5

everyone like yourself and i should all join together as a class action suit, and go after them!!! i am a disabled vet...

Read full review
5

One of the worst customer service days I've seen at Southwest although as much as I travel it's rare to even see a...

Read full review
5

I need to cancel my flight my work contract was extended.

Read full review
5

My husband and I both paid for early bird boarding when flying home from Vegas, due to a long flight and us being older...

Read full review

Spirit Airlines and Southwest Airlines Most Critical Reviews

Lowest rated reviews
1

Flying out of Portland to Las Vegas..carry on for free...agent punched in $45 extra when my back was turned because hand...

Read full review
1

I live in Dallas with the crazy Ebola scare. I purchased my ticket about a month ago for a Nov 14th flight to...

Read full review
1

I was pulled out the line to board the plane randomly and had my boarding pass checked for the carry-on charge. It...

Read full review
1

I have traveled the last 2 times using Southwest points (one trip last mo.) and assumed this would be considered activit...

Read full review

Spirit Airlines and Southwest Airlines Latest Reviews

Recent published reviews
No votes

I calling cancel in 24 hours why I have pay 80 dollars feed ? What kind the feed is that
I dont get it
I booked online non...

Read full review
2.8

Southwest rep declined my request for an extension on my vouchers. The delay to travel was due to the pandemic resulting...

Read full review
No votes

Im call to cancellation my fight
But they all given me all *** number what going on?

Read full review
1.7

1st extension granted was due to medical issues. A 2nd request of yesterday,7/8 was denied. Reason for this request was...

Read full review

Spirit Airlines and Southwest Airlines Products and Services

Most reviewed product and services
  • Spirit Airlines Flight (256 reviews)
  • Spirit Airlines Flight Booking (53 reviews)
  • Spirit Airlines Customer Care (51 reviews)
  • Southwest Airlines Flight (170 reviews)
  • Southwest Airlines Customer Care (64 reviews)
  • Southwest Airlines Flight Attendant (61 reviews)