PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Spirit Airlines and Southwest Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Spirit Airlines
Southwest Airlines

Spirit Airlines and Southwest Airlines Overview

Total reviews
609
509
Company responses
0
0
Issues resolved
6
3

Spirit Airlines was first mentioned on PissedConsumer on Jul 18, 2007 and since then this brand received 609 reviews. It is 100 reviews more than Southwest Airlines received since Mar 15, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Spirit Airlines customer support team and Southwest Airlines customer service.

Spirit Airlines and Southwest Airlines Consumer Ratings

Rank
112 out of 572 in Transport category
39 out of 572 in Transport category
Customer service
65 in category
29 in category
Level of Comfort
88 in category
30 in category
Staff
73 in category
27 in category

According to consumer ratings and reviews, Southwest Airlines ranks 73 points higher in the Transport category than Spirit Airlines. People gave Spirit Airlines 1.2 stars for Customer service criterion in Transport category and it is 127 points higher than the worst rated brand in this category. At the same time, Southwest Airlines was rated 1.6 stars for Customer service criterion in this category and it is 163 points higher than the worst rated brand in this category. If we look at Level of Comfort criterion, than we see that Southwest Airlines has a higher rating than Spirit Airlines. Regarding Staff criterion, consumers gave Spirit Airlines 1.4 stars and it is 62% greater than other in category. Southwest Airlines however was rated 2.1 stars and it is 86% greater than other in category.

Spirit Airlines and Southwest Airlines Rating Details

Customer service
1.2 (185 reviews)
1.6 (228 reviews)
Reviewer's quote

...Spirit Airlines sucks and their customer service is even worse. Pay a little more and fly with another airline, you truly get what you pay for. I want a credit for the missed flight..

Shatonya

...Southwest customer service lied and said flight would be cancelled anyway due to the MAXX jet problem--which was complete *** There phone person admitted she screwed up and apologized many times. Customer service did absolutely nothing--they are misnamed...

Paul N
Level of Comfort
1.4 (170 reviews)
2.2 (196 reviews)
Reviewer's quote

...The level of inefficiency is hard to believe. My flight was changed (time and place of connection) and I wasn't informed, only noticed because thank god I checked-in the night before. However, I kept getting emails about both flights (old and new) starting to board, etc...

Detria

...Add in an outsated fleet with zero comfort and you get..

PissedConsumer1255769
Staff
1.4 (169 reviews)
2.1 (214 reviews)
Reviewer's quote

That's because it took Spirit 2 WEEKS to respond to me! And then blamed the reason for the delay on weather! You're an airline for goodness sake! You should staff appropriately to handle that! Clearly they didn't even read or care about my situation - but only spouted back Spirit's refund policy,...

Joel C

...Very rude staff, delayed flights with no compensation and was told I couldn’t preboard with an infant. I guess I’ll have to choose my next airline more carefully. Shame on you southwest...

Eryka M

Spirit Airlines and Southwest Airlines Pros and Cons

Pros
  • No pros
  • Cheap flight
  • Flight attendants are always very nice
  • Baggage policy
  • Low price
  • Flight destinations
Cons
  • Horrible customer service
  • Unprofessional organization
  • Refuse to refund
  • Poor customer service
  • Rude flight attendant
  • Money for value

Spirit Airlines and Southwest Airlines Most Positive Reviews

Top rated reviews
5

everyone like yourself and i should all join together as a class action suit, and go after them!!! i am a disabled vet...

5

One of the worst customer service days I've seen at Southwest although as much as I travel it's rare to even see a...

Spirit Airlines and Southwest Airlines Most Critical Reviews

Lowest rated reviews
1

Flying out of Portland to Las Vegas..carry on for free...agent punched in $45 extra when my back was turned because hand...

1

I live in Dallas with the crazy Ebola scare. I purchased my ticket about a month ago for a Nov 14th flight to...

Spirit Airlines and Southwest Airlines Latest Reviews

Recent published reviews

The customer service said their system is down

Read all 609 reviews
1

Simple flight from Austin to Boston but southwest short staffed and disorganiZed as usual
1 baggage claim and I driver fo...

Read all 509 reviews

Spirit Airlines and Southwest Airlines Products and Services

Most reviewed product and services
  • Spirit Airlines Flight (242 reviews)
  • Spirit Airlines Flight Booking (45 reviews)
  • Spirit Airlines Customer Care (41 reviews)
  • Southwest Airlines Flight (169 reviews)
  • Southwest Airlines Flight Attendant (61 reviews)
  • Southwest Airlines Customer Care (61 reviews)