PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Southwest Airlines and Spirit Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Southwest Airlines
Spirit Airlines

Southwest Airlines and Spirit Airlines Overview

Total reviews
526
752
Company responses
0
0
Issues resolved
3
6

Southwest Airlines and Spirit Airlines Consumer Ratings

Rank
42 out of 429 in Transport category
119 out of 429 in Transport category
Customer service
39 in category
71 in category
Level of Comfort
32 in category
96 in category
Website
33 in category
107 in category
Exchange, Refund and Cancellation Policy
22 in category
78 in category

Southwest Airlines and Spirit Airlines Rating Details

Customer service
1.6 (234 reviews)
1.3 (216 reviews)
Reviewer's quote

...Southwest customer service lied and said flight would be cancelled anyway due to the MAXX jet problem--which was complete *** There phone person admitted she screwed up and apologized many times. Customer service did absolutely nothing--they are misnamed...

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Had to wait 40 minutes on hold before I spoke with a customer service rep when she got on the phone she was very rude..

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Level of Comfort
2.2 (198 reviews)
1.4 (202 reviews)
Reviewer's quote

...Add in an outsated fleet with zero comfort and you get..

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Considering the level of distress we have been through, we are not ready to accept this solution. Furthermore, as we are moving to Canada early February this year, we won't use any vouchers that you may want to provide. Therefore, we are respectfully asking to be compensated for the balance of the...

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Website
2.8 (192 reviews)
1.5 (186 reviews)
Reviewer's quote

...The website on voucher needed to redeem certifcate was not real..

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...The website has been down most of the day and texting is a dead end. Spirit, I wanted to keep my business with you but no one can answer because there is nobody answering..

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Exchange, Refund and Cancellation Policy
2.1 (188 reviews)
1.2 (184 reviews)
Reviewer's quote

...Per DOT/FAA rules, a passenger is due a full refund regardless of reason when airline cancels. Passenger can elect to let airline hold funds, but they cannot just keep them or not notify passenger of changes. No refund offered...

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...Despite the announcement to stay home also that the airlines will refund full money paid, Spirit Airline from $96. 74 paid sent me message giving me credit for $75. 18 and have to be used by September 17, 2020...

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Southwest Airlines and Spirit Airlines Pros and Cons

Pros
  • Baggage policy
  • Low price
  • Flight destinations
  • No pros
  • Cheap flight
  • Cheap
Cons
  • Poor customer service
  • Rude flight attendant
  • Money for value
  • Horrible customer service
  • Refuse to refund
  • Computer systerm error

Southwest Airlines and Spirit Airlines Most Positive Reviews

Top rated reviews
5

One of the worst customer service days I've seen at Southwest although as much as I travel it's rare to even see a...

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5

everyone like yourself and i should all join together as a class action suit, and go after them!!! i am a disabled vet...

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5

My husband and I both paid for early bird boarding when flying home from Vegas, due to a long flight and us being older...

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5

I need to cancel my flight my work contract was extended.

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Southwest Airlines and Spirit Airlines Most Critical Reviews

Lowest rated reviews
1

I live in Dallas with the crazy Ebola scare. I purchased my ticket about a month ago for a Nov 14th flight to...

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1

Flying out of Portland to Las Vegas..carry on for free...agent punched in $45 extra when my back was turned because hand...

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1

I have traveled the last 2 times using Southwest points (one trip last mo.) and assumed this would be considered activit...

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1

I was pulled out the line to board the plane randomly and had my boarding pass checked for the carry-on charge. It...

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Southwest Airlines and Spirit Airlines Latest Reviews

Recent published reviews
1.6

Long time flyer in SW rewards program. Booked 2/2020. SW cancelled 4./2020 two days before flight. No notification. SW...

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No votes

When there is any flight available goin to Jamaica?

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No votes

My fiance and I are currently sitting in the Orlando airport in a state of utter disbelief after having paid $300 at the...

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No votes

I bought two tickets for May 24th and bought insurance but got charged twice for the tickets not the insurance. I was...

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Southwest Airlines and Spirit Airlines Products and Services

Most reviewed product and services
  • Southwest Airlines Flight (170 reviews)
  • Southwest Airlines Customer Care (63 reviews)
  • Southwest Airlines Flight Attendant (61 reviews)
  • Spirit Airlines Flight (251 reviews)
  • Spirit Airlines Flight Booking (52 reviews)
  • Spirit Airlines Customer Care (48 reviews)