PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Southern Phone and Telstra as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Southern Phone
Telstra

Southern Phone and Telstra Overview

Total reviews
228
4
Company responses
0
0
Issues resolved
4
0

Southern Phone and Telstra Consumer Ratings

Rank
289 out of 1424 in Telecommunications category
96 out of 1424 in Telecommunications category
Billing Practices
128 in category
17 in category
Website
221 in category
131 in category
Customer service
242 in category
No votes
Product or Service Quality
250 in category
No votes

Southern Phone and Telstra Rating Details

Billing Practices
1.7 (72 reviews)
4 (1 review)
Reviewer's quote

Never requested billing by email but after 12 months of complaining the only thing you get is false promises, nothing has changed. Don't bother trying to ring as you will be put on hold for an eternity. I am going to cancel and if they try to charge me for break of contract I will take them to court...

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I'm fed up with the lack of interest from Telstra, sure you sometimes ring back but nothing is done, we cannot use our mobile phone in out house at Sandhurst, Victoria, 3977. We keep getting the same runaround each time, you have one last chance to fix the problem or we change carriers, as this is...

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Website
1.8 (66 reviews)
2 (1 review)
Reviewer's quote

After takeover from Mynetfone I have tried on numerous occasions to contact them about my account website not giving any info at all about phone and data use. I sat on the phone nearly one hour on the first try, and various times since. Absolutely worse than Telstra, and that’s saying something..

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No items

Customer service
1.2 (92 reviews)
No votes
Reviewer's quote

Takes +40 minutes if you are lucky to get any customer service. What does that say!!! Don't believe them when they try to apologize with statements like "I am very sorry for the inconvenience this has caused" or "I understand your frustration" or "we are working on improving waiting times" and many...

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No items

Product or Service Quality
1.4 (80 reviews)
No votes
Reviewer's quote

Tried to get a mobile service with SP. A week later nothing, no contact, no sim, no explanation. Tried to use their live chat but that just takes you to an email page...

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No items

Southern Phone and Telstra Pros and Cons

Pros
  • Spoke english
  • Absolutely n othing i anm cancelling
  • Service when they first started
No votes
Cons
  • Poor customer service
  • Time spent to solve problem
  • Whole lot
No votes

Southern Phone and Telstra Most Positive Reviews

Top rated reviews
5

I RECENTLY HAD MY ADSL CONNECTED THROUGH SOUTHERN PHONE AND ALTHOUGH there was a fault when it was connected they made...

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No votes
5

I have been with Southern Phone at least 4 years in most cases excellent service some of the review criticising them...

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No votes

Southern Phone and Telstra Most Critical Reviews

Lowest rated reviews
1

What a joke of a company, I went with them because they were small and appeared to give a *** about customers, haha once...

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2.3

I'm fed up with the lack of interest from Telstra, sure you sometimes ring back but nothing is done, we cannot use our m...

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1

So I moved back home finding out my parents are with southern phone, they said they got a "good deal" $115 a month, for...

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No votes

Southern Phone and Telstra Latest Reviews

Recent published reviews
No votes

I have wasted so many hours hoping to hear a voice to speak about the *** we are putting up with ,do you just ignore the...

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No votes

Telstra cable connection not working again 3 months in a row

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4.7

Reading so many negative comments, I thought I should give my latest experience.
My international calls were barred, not...

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No votes

Steve from the telstra office in Bussulton was extremely rude and condescending. He made no attempt at all to resolve...

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Southern Phone and Telstra Products and Services

Most reviewed product and services
  • Southern Phone Phone Service (43 reviews)
  • Southern Phone Customer Care (34 reviews)
  • Southern Phone Internet Service (22 reviews)