Southern Phone vs Telstra
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Our website collected and compiled various consumer reviews about Southern Phone and Telstra as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Southern Phone and Telstra Overview
Southern Phone and Telstra Consumer Ratings
Rank
289
out of 1424 in Telecommunications category
96
out of 1424 in Telecommunications category
Billing Practices
128
in category
17
in category
Website
221
in category
131
in category
Customer service
242
in category
No votes
Product or Service Quality
250
in category
No votes
Southern Phone and Telstra Rating Details
Reviewer's quote
Never requested billing by email but after 12 months of complaining the only thing you get is false promises, nothing has changed. Don't bother trying to ring as you will be put on hold for an eternity. I am going to cancel and if they try to charge me for break of contract I will take them to court...
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I'm fed up with the lack of interest from Telstra, sure you sometimes ring back but nothing is done, we cannot use our mobile phone in out house at Sandhurst, Victoria, 3977.
We keep getting the same runaround each time, you have one last chance to fix the problem or we change carriers, as this is...
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Reviewer's quote
After takeover from Mynetfone I have tried on numerous occasions to contact them about my account website not giving any info at all about phone and data use. I sat on the phone nearly one hour on the first try, and various times since. Absolutely worse than Telstra, and that’s saying something..
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Customer service
No votes
Reviewer's quote
Takes +40 minutes if you are lucky to get any customer service. What does that say!!! Don't believe them when they try to apologize with statements like "I am very sorry for the inconvenience this has caused" or "I understand your frustration" or "we are working on improving waiting times" and many...
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Product or Service Quality
No votes
Reviewer's quote
Tried to get a mobile service with SP. A week later nothing, no contact, no sim, no explanation. Tried to use their live chat but that just takes you to an email page...
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Southern Phone and Telstra Pros and Cons
Pros
- Spoke english
- Absolutely n othing i anm cancelling
- Service when they first started
No votes
Cons
- Poor customer service
- Time spent to solve problem
- Whole lot
No votes
Southern Phone and Telstra Most Positive Reviews
Top rated reviews
I RECENTLY HAD MY ADSL CONNECTED THROUGH SOUTHERN PHONE AND ALTHOUGH there was a fault when it was connected they made...
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No votes
I have been with Southern Phone at least 4 years in most cases excellent service some of the review criticising them...
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No votes
Southern Phone and Telstra Most Critical Reviews
Lowest rated reviews
What a joke of a company, I went with them because they were small and appeared to give a *** about customers, haha once...
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I'm fed up with the lack of interest from Telstra, sure you sometimes ring back but nothing is done, we cannot use our m...
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So I moved back home finding out my parents are with southern phone, they said they got a "good deal" $115 a month, for...
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No votes
Southern Phone and Telstra Latest Reviews
Recent published reviews
No votes
I have wasted so many hours hoping to hear a voice to speak about the *** we are putting up with ,do you just ignore the...
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No votes
Telstra cable connection not working again 3 months in a row
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Reading so many negative comments, I thought I should give my latest experience.
My international calls were barred, not...
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No votes
Steve from the telstra office in Bussulton was extremely rude and condescending. He made no attempt at all to resolve...
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Southern Phone and Telstra Products and Services
Most reviewed product and services
-
Southern Phone Phone Service
(43 reviews)
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Southern Phone Customer Care
(34 reviews)
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Southern Phone Internet Service
(22 reviews)
How would you compare Southern Phone vs Telstra?
Both the same. Years ago I was with telstra, and for a very short time.My view of this carrier was that they are that big they just don't care. They have that many dept's you have to be a Rhodes Scholar to access them and waste a lot of time trying to get answers.
Product or Service Quality
Both the same
Customer service is nonexistent.
Product or Service Quality
Their products sound good but just wait until you have a problem. Solving your problem is never a priority for Telstra. Their only interest is making money.