PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Southern Phone and Telstra as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Southern Phone
Telstra

Southern Phone and Telstra Overview

Total reviews
216
4
Company responses
0
0
Issues resolved
3
0

Southern Phone was first mentioned on PissedConsumer on Apr 20, 2013 and since then this brand received 216 reviews. It is 212 reviews more than Telstra received since Jul 17, 2012.

Southern Phone and Telstra Consumer Ratings

Rank
322 out of 1946 in Telecommunications category
97 out of 1946 in Telecommunications category
Billing Practices
138 in category
18 in category
Website
234 in category
134 in category
Customer service
245 in category
No votes

According to consumer ratings and reviews, Telstra ranks 225 points higher in the Telecommunications category than Southern Phone. People gave Southern Phone 1.7 stars for Billing Practices criterion in Telecommunications category and it is 280 points higher than the worst rated brand in this category. At the same time, Telstra was rated 4 stars for Billing Practices criterion in this category and it is 400 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Telstra has a higher rating than Southern Phone. Regarding Customer service criterion, consumers gave Southern Phone 1.2 stars and it is 58% worse than other in category.

Southern Phone and Telstra Rating Details

Billing Practices
1.7 (66 reviews)
4 (1 review)
Reviewer's quote

Waited for ovver an hour to get through to billing enquiries to enquire about an issue for which Souther Phone is at fault They will mot answer my calls and at times i Jave waited for days for a call back Disgraceful..

Michele W

I'm fed up with the lack of interest from Telstra, sure you sometimes ring back but nothing is done, we cannot use our mobile phone in out house at Sandhurst, Victoria, 3977. We keep getting the same runaround each time, you have one last chance to fix the problem or we change carriers, as this is...

PissedConsumer744214
Website
1.7 (64 reviews)
2 (1 review)
Reviewer's quote

After takeover from Mynetfone I have tried on numerous occasions to contact them about my account website not giving any info at all about phone and data use. I sat on the phone nearly one hour on the first try, and various times since. Absolutely worse than Telstra, and that’s saying something..

Ruth S

No items

Customer service
1.2 (85 reviews)
No votes
Reviewer's quote

Takes +40 minutes if you are lucky to get any customer service. What does that say!!! Don't believe them when they try to apologize with statements like "I am very sorry for the inconvenience this has caused" or "I understand your frustration" or "we are working on improving waiting times" and many...

Mike S

No items

Southern Phone and Telstra Pros and Cons

Pros
  • Absolutely n othing i anm cancelling
  • Spoke english
  • Service when they first started
No votes
Cons
  • Poor customer service
  • Time spent to solve problem
  • Whole lot
No votes

Southern Phone and Telstra Most Positive Reviews

Top rated reviews
5

I RECENTLY HAD MY ADSL CONNECTED THROUGH SOUTHERN PHONE AND ALTHOUGH there was a fault when it was connected they made...

No votes

Southern Phone and Telstra Most Critical Reviews

Lowest rated reviews
1

What a joke of a company, I went with them because they were small and appeared to give a *** about customers, haha once...

2.3

I'm fed up with the lack of interest from Telstra, sure you sometimes ring back but nothing is done, we cannot use our m...

Southern Phone and Telstra Latest Reviews

Recent published reviews
1

Tried to get an NBN service, they were unable to deliver it,. however they ported our landline nuber and then disconnect...

Read all 216 reviews

Telstra cable connection not working again 3 months in a row

Read all 4 reviews

Southern Phone and Telstra Products and Services

Most reviewed product and services
  • Southern Phone Phone Service (41 reviews)
  • Southern Phone Customer Care (32 reviews)
  • Southern Phone Internet Service (20 reviews)