Southern Phone vs Telstra
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Southern Phone and Telstra as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Southern Phone and Telstra Overview
Southern Phone was first mentioned on PissedConsumer on Apr 20, 2013 and since then this brand received 218 reviews. It is 214 reviews more than Telstra received since Jul 17, 2012.
Southern Phone and Telstra Consumer Ratings
Rank
323
out of 1908 in Telecommunications category
94
out of 1908 in Telecommunications category
Billing Practices
129
in category
18
in category
Website
222
in category
136
in category
Customer service
247
in category
No votes
According to consumer ratings and reviews, Telstra ranks 229 points higher in the Telecommunications category than Southern Phone.
People gave Southern Phone 1.7 stars for Billing Practices criterion in Telecommunications category and it is 291 points higher than the worst rated brand in this category.
At the same time, Telstra was rated 4 stars for Billing Practices criterion in this category and it is 402 points higher than the worst rated brand in this category.
If we look at Website criterion, than we see that Telstra has a higher rating than Southern Phone.
Regarding Customer service criterion, consumers gave Southern Phone 1.2 stars and it is 59% worse than other in category.
Southern Phone and Telstra Rating Details
Reviewer's quote
Never requested billing by email but after 12 months of complaining the only thing you get is false promises, nothing has changed. Don't bother trying to ring as you will be put on hold for an eternity. I am going to cancel and if they try to charge me for break of contract I will take them to court...
garry
I'm fed up with the lack of interest from Telstra, sure you sometimes ring back but nothing is done, we cannot use our mobile phone in out house at Sandhurst, Victoria, 3977.
We keep getting the same runaround each time, you have one last chance to fix the problem or we change carriers, as this is...
PissedConsumer744214
Reviewer's quote
After takeover from Mynetfone I have tried on numerous occasions to contact them about my account website not giving any info at all about phone and data use. I sat on the phone nearly one hour on the first try, and various times since. Absolutely worse than Telstra, and that’s saying something..
Ruth S
Customer service
No votes
Reviewer's quote
Takes +40 minutes if you are lucky to get any customer service. What does that say!!! Don't believe them when they try to apologize with statements like "I am very sorry for the inconvenience this has caused" or "I understand your frustration" or "we are working on improving waiting times" and many...
Mike S
Southern Phone and Telstra Pros and Cons
Pros
- Absolutely n othing i anm cancelling
- Spoke english
- Service when they first started
No votes
Cons
- Poor customer service
- Time spent to solve problem
- Whole lot
No votes
Southern Phone and Telstra Most Positive Reviews
Top rated reviews
I RECENTLY HAD MY ADSL CONNECTED THROUGH SOUTHERN PHONE AND ALTHOUGH there was a fault when it was connected they made...
No votes
Southern Phone and Telstra Most Critical Reviews
Lowest rated reviews
What a joke of a company, I went with them because they were small and appeared to give a *** about customers, haha once...
I'm fed up with the lack of interest from Telstra, sure you sometimes ring back but nothing is done, we cannot use our m...
Southern Phone and Telstra Latest Reviews
Recent published reviews
Never requested billing by email but after 12 months of complaining the only thing you get is false promises, nothing...
Read all 218 reviews
Telstra cable connection not working again 3 months in a row
Read all 4 reviews
Southern Phone and Telstra Products and Services
Most reviewed product and services
-
Southern Phone Phone Service
(43 reviews)
-
Southern Phone Customer Care
(32 reviews)
-
Southern Phone Internet Service
(20 reviews)
How would you compare Southern Phone vs Telstra?
Both the same. Years ago I was with telstra, and for a very short time.My view of this carrier was that they are that big they just don't care. They have that many dept's you have to be a Rhodes Scholar to access them and waste a lot of time trying to get answers.
Product or Service Quality
Both the same
Customer service is nonexistent.
Product or Service Quality
Their products sound good but just wait until you have a problem. Solving your problem is never a priority for Telstra. Their only interest is making money.