PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Southern Phone and Telstra as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Southern Phone
Telstra

Southern Phone and Telstra Overview

Total reviews
218
4
Company responses
0
0
Issues resolved
3
0

Southern Phone was first mentioned on PissedConsumer on Apr 20, 2013 and since then this brand received 218 reviews. It is 214 reviews more than Telstra received since Jul 17, 2012.

Southern Phone and Telstra Consumer Ratings

Rank
323 out of 1908 in Telecommunications category
94 out of 1908 in Telecommunications category
Billing Practices
129 in category
18 in category
Website
222 in category
136 in category
Customer service
247 in category
No votes

According to consumer ratings and reviews, Telstra ranks 229 points higher in the Telecommunications category than Southern Phone. People gave Southern Phone 1.7 stars for Billing Practices criterion in Telecommunications category and it is 291 points higher than the worst rated brand in this category. At the same time, Telstra was rated 4 stars for Billing Practices criterion in this category and it is 402 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Telstra has a higher rating than Southern Phone. Regarding Customer service criterion, consumers gave Southern Phone 1.2 stars and it is 59% worse than other in category.

Southern Phone and Telstra Rating Details

Billing Practices
1.7 (68 reviews)
4 (1 review)
Reviewer's quote

Never requested billing by email but after 12 months of complaining the only thing you get is false promises, nothing has changed. Don't bother trying to ring as you will be put on hold for an eternity. I am going to cancel and if they try to charge me for break of contract I will take them to court...

garry

I'm fed up with the lack of interest from Telstra, sure you sometimes ring back but nothing is done, we cannot use our mobile phone in out house at Sandhurst, Victoria, 3977. We keep getting the same runaround each time, you have one last chance to fix the problem or we change carriers, as this is...

PissedConsumer744214
Website
1.8 (65 reviews)
2 (1 review)
Reviewer's quote

After takeover from Mynetfone I have tried on numerous occasions to contact them about my account website not giving any info at all about phone and data use. I sat on the phone nearly one hour on the first try, and various times since. Absolutely worse than Telstra, and that’s saying something..

Ruth S

No items

Customer service
1.2 (88 reviews)
No votes
Reviewer's quote

Takes +40 minutes if you are lucky to get any customer service. What does that say!!! Don't believe them when they try to apologize with statements like "I am very sorry for the inconvenience this has caused" or "I understand your frustration" or "we are working on improving waiting times" and many...

Mike S

No items

Southern Phone and Telstra Pros and Cons

Pros
  • Absolutely n othing i anm cancelling
  • Spoke english
  • Service when they first started
No votes
Cons
  • Poor customer service
  • Time spent to solve problem
  • Whole lot
No votes

Southern Phone and Telstra Most Positive Reviews

Top rated reviews
5

I RECENTLY HAD MY ADSL CONNECTED THROUGH SOUTHERN PHONE AND ALTHOUGH there was a fault when it was connected they made...

No votes

Southern Phone and Telstra Most Critical Reviews

Lowest rated reviews
1

What a joke of a company, I went with them because they were small and appeared to give a *** about customers, haha once...

2.3

I'm fed up with the lack of interest from Telstra, sure you sometimes ring back but nothing is done, we cannot use our m...

Southern Phone and Telstra Latest Reviews

Recent published reviews
1

Never requested billing by email but after 12 months of complaining the only thing you get is false promises, nothing...

Read all 218 reviews

Telstra cable connection not working again 3 months in a row

Read all 4 reviews

Southern Phone and Telstra Products and Services

Most reviewed product and services
  • Southern Phone Phone Service (43 reviews)
  • Southern Phone Customer Care (32 reviews)
  • Southern Phone Internet Service (20 reviews)