PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Southeastern Freight Lines and UPS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Southeastern Freight Lines
UPS

Southeastern Freight Lines and UPS Overview

Total reviews 35 5857
Company responses 0 0
Issues resolved 0 28

Southeastern Freight Lines and UPS Consumer Ratings

Rank
258 out of 1073 in Transportation and Logistics category
175 out of 1073 in Transportation and Logistics category
Customer service
160 in category
134 in category
Product or Service Quality
206 in category
114 in category
Exchange, Refund and Cancellation Policy
179 in category
106 in category
Turnaround Time
192 in category
116 in category

Southeastern Freight Lines and UPS Rating Details

Customer service
1.1 (14 reviews)
1.2 (1595 reviews)
Reviewer's quote

He took off really angry I called customer service immediately and was passed on to 4 or 5 different people whom I had to explain what had happened over and over again. Finally I requested to speak to a supervisor and she kindly rescheduled a delivery, which actually NEVER happened on the day they...

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UPS should be ashamed of themselves that they do not require their employees working the customer service counter at their Laconia NH facility to not wear masks. The other worst thing about this location is that they are only open one hour a day! Needless say the lines are long and then to be...

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Product or Service Quality
1 (10 reviews)
1.3 (1240 reviews)
Reviewer's quote

...Customer service was no help and the broker that quoted me apparently never worked there, but the emails prove it came from their company. This whole thing is a perfect reason why freight companies are mostly fly by night businesses. Stay Away from Southeastern Freight Lines...

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I had shipped a parcel with one of the most expensive ups service. I sent a box from NS to ON. And i was being told that it will deliver next day before 9 am...

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Exchange, Refund and Cancellation Policy
1 (8 reviews)
1.3 (745 reviews)
Reviewer's quote

...No follow up after delivery was finally made, refused my request to refund any/all of the shipping costs to make up for my losing money on their mistake. I will never use them again and I will make sure that anyone or company that I order from is made aware of this issue..

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...I am a Disabled person and you are supposed to make accommodation for me when necessary and if you are going to change your policy, you should notify people of said change. I am not used to being treated like that. I took my business to the Post Office and the bill was $660...

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Turnaround Time
1 (7 reviews)
1.3 (1068 reviews)
Reviewer's quote

...If the lying wasn't enough from their people on the phone the drivers were arrogant every time. (3 different drivers) I will never accept a delivery from this company again, nor ever ship out with them. I suggest you not deal with them, period!..

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...We are both seniors and couldn't just do it ourselves so called UPS today Friday and gave updated information on package location for 2 nd time. I still don't have my inventory and am losing time and $$$$$. They need to get out of business..

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Southeastern Freight Lines and UPS Pros and Cons

Pros
No votes
  • Tracking tool
  • Tracking our packages
  • Respectful but useless customer service staff
Cons
  • Customer service
  • Attitude of the lady i spoke with
  • Driver and his attitude
  • Poor customer service
  • Delivery
  • Unethical business practices

Southeastern Freight Lines and UPS Most Positive Reviews

Top rated reviews
No votes
5

The tracking number of my parcel was shown that the delivery date is yesterday, so I scheduled to work from home and sta...

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No votes
5

The package arrived to my country in a day and I was pleased, but from that time I´m waiting for 8 days and I still have...

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Southeastern Freight Lines and UPS Most Critical Reviews

Lowest rated reviews
1

terrible delivery service did promise to deliver my package between 1 p.m. and 4 p.m. well now is 5:30 p.m. and I still...

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1

my pack was picked up from warehouse on 26th August from UPS and to date 1st Sept has not been delivered. I have paid...

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1

If you can help it at all, DO NOT do business with this freight line. Their customer service is awful and the first...

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1

Told they would do paperwork at time of pickup. They could not and I was told they would just take my package without...

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Southeastern Freight Lines and UPS Latest Reviews

Recent published reviews
1

We paid for four pallets of computers to be shipped to our company. They stacked them on top of each other doing 10k in...

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1

I needed to send time sensitive legal documents to the US. I couldn't find a sensible route on their website. So I conta...

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1

Worst LTL Shipping Company in Southeast.

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1.2

I had shipped a parcel with one of the most expensive ups service. I sent a box from NS to ON. And i was being told...

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Southeastern Freight Lines and UPS Products and Services

Most reviewed product and services
  • Southeastern Freight Lines Vehicle Driver (6 reviews)
  • Southeastern Freight Lines Customer Care (4 reviews)
  • Southeastern Freight Lines Transportation Service (2 reviews)
  • Ups Delivery Service (1925 reviews)
  • Ups Customer Care (267 reviews)
  • Ups Vehicle Driver (196 reviews)