PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Southeastern Freight Lines and UPS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Southeastern Freight Lines
UPS

Southeastern Freight Lines and UPS Overview

Total reviews
35
5822
Company responses
0
0
Issues resolved
0
28

Southeastern Freight Lines and UPS Consumer Ratings

Rank
248 out of 1048 in Transportation and Logistics category
167 out of 1048 in Transportation and Logistics category
Customer service
164 in category
No votes
Product or Service Quality
207 in category
No votes
Exchange, Refund and Cancellation Policy
180 in category
No votes
Turnaround Time
193 in category
No votes

Southeastern Freight Lines and UPS Rating Details

Customer service
1.1 (14 reviews)
No votes
Reviewer's quote

He took off really angry I called customer service immediately and was passed on to 4 or 5 different people whom I had to explain what had happened over and over again. Finally I requested to speak to a supervisor and she kindly rescheduled a delivery, which actually NEVER happened on the day they...

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When I approached the Gentleman at the Customer Service Desk, he told me he was the driver & that my package was "not there". At which point, I told him Percy had told me to come up when the driver returned from lunch;That my package WAS there. The Driver/ Desk Agent called and spoke with...

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Product or Service Quality
1 (10 reviews)
No votes
Reviewer's quote

...Customer service was no help and the broker that quoted me apparently never worked there, but the emails prove it came from their company. This whole thing is a perfect reason why freight companies are mostly fly by night businesses. Stay Away from Southeastern Freight Lines...

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...Six times customer service said someone would call me back but no call backs. They tell me there is no emergency number for UPS to contact after 5:00PM. A signature is required but they are not coming to my condo to deliver and instead leave a note that no one was available to receive the package...

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Exchange, Refund and Cancellation Policy
1 (8 reviews)
No votes
Reviewer's quote

...No follow up after delivery was finally made, refused my request to refund any/all of the shipping costs to make up for my losing money on their mistake. I will never use them again and I will make sure that anyone or company that I order from is made aware of this issue..

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...I am a Disabled person and you are supposed to make accommodation for me when necessary and if you are going to change your policy, you should notify people of said change. I am not used to being treated like that. I took my business to the Post Office and the bill was $660...

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Turnaround Time
1 (7 reviews)
No votes
Reviewer's quote

...If the lying wasn't enough from their people on the phone the drivers were arrogant every time. (3 different drivers) I will never accept a delivery from this company again, nor ever ship out with them. I suggest you not deal with them, period!..

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...They processed the claims, my value at that time was unsure but wanted at least the amount I paid to get fixed. I had to make many calls to the UPS Corp and spoke to a supervisor my claim was denied. I have approx...

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Southeastern Freight Lines and UPS Pros and Cons

Pros
No votes
  • Tracking tool
  • Tracking our packages
  • Respectful but useless customer service staff
Cons
  • Customer service
  • Attitude of the lady i spoke with
  • Driver and his attitude
  • Poor customer service
  • Delivery
  • Customer service agent

Southeastern Freight Lines and UPS Most Positive Reviews

Top rated reviews
No votes
5

The tracking number of my parcel was shown that the delivery date is yesterday, so I scheduled to work from home and sta...

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No votes
5

The package arrived to my country in a day and I was pleased, but from that time I´m waiting for 8 days and I still have...

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Southeastern Freight Lines and UPS Most Critical Reviews

Lowest rated reviews
1

terrible delivery service did promise to deliver my package between 1 p.m. and 4 p.m. well now is 5:30 p.m. and I still...

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1

my pack was picked up from warehouse on 26th August from UPS and to date 1st Sept has not been delivered. I have paid...

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1

If you can help it at all, DO NOT do business with this freight line. Their customer service is awful and the first...

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1

Told they would do paperwork at time of pickup. They could not and I was told they would just take my package without...

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Southeastern Freight Lines and UPS Latest Reviews

Recent published reviews
1

We paid for four pallets of computers to be shipped to our company. They stacked them on top of each other doing 10k in...

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No votes

I was notified that there was a failed delivery attempt made by them. THERE WAS NO INFONOTICE LEFT ON MY DOOR....

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1

Worst LTL Shipping Company in Southeast.

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1

In February 2020 my dad passed and I went to Store # 5460 to have my family clock shipped to me in Florida. I purchased...

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Southeastern Freight Lines and UPS Products and Services

Most reviewed product and services
  • Southeastern Freight Lines Vehicle Driver (6 reviews)
  • Southeastern Freight Lines Customer Care (4 reviews)
  • Southeastern Freight Lines Transportation Service (2 reviews)
  • Ups Delivery Service (1917 reviews)
  • Ups Customer Care (267 reviews)
  • Ups Vehicle Driver (195 reviews)