PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sony and Vizio as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sony
Vizio

Sony and Vizio Overview

Total reviews
454
435
Company responses
0
0
Issues resolved
1
2

Sony was first mentioned on PissedConsumer on Nov 5, 2007 and since then this brand received 454 reviews. It is 19 reviews more than Vizio received since Oct 9, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Sony customer support team and Vizio customer service.

Sony and Vizio Consumer Ratings

Rank
195 out of 2620 in Appliances and Electronics category
328 out of 2620 in Appliances and Electronics category
Customer service
225 in category
217 in category
Product or Service Quality
184 in category
282 in category
Website
206 in category
312 in category

According to consumer ratings and reviews, Sony ranks 133 points higher in the Appliances and Electronics category than Vizio. People gave Sony 1.3 stars for Customer service criterion in Appliances and Electronics category and it is 429 points higher than the worst rated brand in this category. At the same time, Vizio was rated 1.4 stars for Customer service criterion in this category and it is 437 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Sony has a higher rating than Vizio. Regarding Website criterion, consumers gave Sony 2.2 stars and it is 69% greater than other in category. Vizio however was rated 1.8 stars and it is 52% greater than other in category.

Sony and Vizio Rating Details

Customer service
1.3 (75 reviews)
1.4 (184 reviews)
Reviewer's quote

...Sony products are crap and their customer service is worse. Beware!..

PissedConsumer1614254

After spending 20 minutes turning off and unplugging TV and pressing input button on remote, the customer service rep (who’s foreign accent was extremely difficult to understand) advised that we needed to get another cable (not sure what or why), plug it into the TV and call them back. I was not...

PissedConsumer1709950
Product or Service Quality
1.7 (67 reviews)
1.3 (169 reviews)
Reviewer's quote

...I never had any products in my cart to purchase. I didnt purchase this product by accident. I want to make clear I was not logged on to psn network during time of purchase...

Cher

...Unless Vizio provides a way for customers to communicate with the company to seek recompense or protect the customer from an inferior product I will not purchase Vizio ever again..

PissedConsumer1769564
Website
2.2 (66 reviews)
1.8 (143 reviews)
Reviewer's quote

According to the Competition and Consumer Protection Commission’s website www. consumerhelp. ie, goods purchased from a shop or retailer should be: • Of acceptable quality • As described • Fit for its purpose • Corresponding to sample Under consumer law , my contract is with the seller of the goods...

Brownie

Recommend you get the extended warranty as this model has known issues that Vizio will not stand behind. --------------- Original Message --------------- From: Arel Spaulding Sent: 1/4/2016 5:50 AM To: customersupport@vizio.com Subject: Re: no video [ ] Collin, After one year, we no...

PissedConsumer763779

Sony and Vizio Pros and Cons

Pros
  • I would never suggest sony to anyone
  • Tv for the brief time it worked
  • Ps4
  • Price
  • Tv while it worked
  • Picture quality
Cons
  • Customer service
  • Customer care
  • Product or customer service
  • Customer service
  • Probelms shortly after warranty expires
  • Dont stand behind their product

Sony and Vizio Most Positive Reviews

Top rated reviews
5

31 de julio de2015Ciudad de la HabanaCuba.

Sr. Kazuo HiraiC.E.O. SONY Corp.
Estimado señor:
Tengo 64 años de edad y más...

5

WARNING: Please reconsider purchasing a VIZIO anything. I have a vizio bluray player model BR133 that I purchased less t...

Sony and Vizio Most Critical Reviews

Lowest rated reviews
1

As a loyal Sony customer, I will never buy another Sony product. Our 2yr old 50" $1000 TV failed to turn on. I got nothi...

1

We bought a 60 inch Vizio and two months later it wouldn't turn on and needed to be completely replaced. A year later...

Sony and Vizio Latest Reviews

Recent published reviews

bought a blue-ray player with built in WiFi, loved it, made my *** tv a smart tv. so i bought another one for a small 19...

Read all 454 reviews
1.7

Television stopped working after 1 year. Paid to have it professionally hung on wall. Absolutely no damage. It is in a r...

Read all 435 reviews

Sony and Vizio Products and Services

Most reviewed product and services
  • Sony Tv (96 reviews)
  • Sony Repair (64 reviews)
  • Sony Playstation 4 Video Game Console (20 reviews)
  • Vizio Tv (217 reviews)
  • Vizio E550i-b2 Tv (7 reviews)
  • Vizio Remote (7 reviews)