PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sonic and Taco Bell as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sonic

Sonic

2.2
Taco Bell

Taco Bell

Has verified representatives
2.1
Sonic
Taco Bell

Sonic and Taco Bell Overview

Total reviews
1011
3762
Company responses
0
0
Issues resolved
2
7

Taco Bell was first mentioned on PissedConsumer on Jun 7, 2008 and since then this brand received 3762 reviews. It is 2751 reviews more than Sonic received since Aug 11, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Sonic customer support team and Taco Bell customer service.

Sonic and Taco Bell Consumer Ratings

Rank
44 out of 1073 in Fast Food category
55 out of 1073 in Fast Food category
Customer service
23 in category
53 in category
Staff
23 in category
55 in category
Location
38 in category
51 in category

According to consumer ratings and reviews, Sonic ranks 11 points higher in the Fast Food category than Taco Bell. People gave Sonic 2.1 stars for Customer service criterion in Fast Food category and it is 105 points higher than the worst rated brand in this category. At the same time, Taco Bell was rated 1.6 stars for Customer service criterion in this category and it is 75 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Sonic has a higher rating than Taco Bell. Regarding Location criterion, consumers gave Sonic 2.9 stars and it is 70% greater than other in category. Taco Bell however was rated 2.7 stars and it is 60% greater than other in category.

Sonic and Taco Bell Rating Details

Customer service
2.1 (292 reviews)
1.6 (1666 reviews)
Reviewer's quote

...Wrote customer service, response was someone will contact you. Three more emails, a month has passed and I still get someone will contact you. I can understand mixing up a bag of food but mismanagement at the customer service level inexcusable..

Daniel W

...When we got home, they did not give us a receipt for out transaction, so, I was unable to do the customer service survey and enter in the $500 sweepstake. Very disappointed. The whole reason for our visit was for the Xbox promo ..

PissedConsumer1705062
Staff
2.2 (292 reviews)
1.6 (1614 reviews)
Reviewer's quote

...The staff answering complaints via email was ridiculously insensitive and uncooperative. The best of them would say, "I'll pass your criticism up the chain of command. " The worst of them would reply, "I don't like your attitude or your conduct or use of language...

PissedConsumer1621074

Went to the Taco Bell in Madison, MS.Before I paid for my order I wanted to add a bean burrito to the order. I was yelled at and was told that he was not going to make me a damn bean burrito!Exact words!The guy at the window tried and asked him several times . I was already handed the drinks out...

tonie g
Location
2.9 (283 reviews)
2.7 (1537 reviews)
Reviewer's quote

...An the 1st location after waiting in line at the Sonic in Thomasville GA. for 15 to 20 minutes we learn the ice cream machine is broken..

Fred W

Place was a mess n workers do n nothing manager was in the back sitting in office do n nothing very disappointed tega cay location and all were with attitude n order wasnt right and he even said it back to me right. disappointed..

PissedConsumer1744357

Sonic and Taco Bell Pros and Cons

Pros
  • Turning off their commercials
  • We like the people at sonic and most of the food
  • Drink menu
  • Food
  • Staff
  • Nonthing
Cons
  • I did not care for the poor customer service
  • Bad customer service
  • Way i was treated
  • Horrible customer service
  • Bad management
  • Service

Sonic and Taco Bell Most Positive Reviews

Top rated reviews
5

ON THIS MORNING AT APPROXIMATELY 8:30 am I WENT TO YOUR LOCATION IN DONALDSONVILLE,LA I RECEIVED EXCELENT SERVICE...

5

I have went to the taco bell in Temple ordered family packs as I have a large family., there was very little meat on th...

Sonic and Taco Bell Most Critical Reviews

Lowest rated reviews
1

ORDER A CHESSBURGER WITH LITTLE MUSTARD,KET,MAY THE KET WAS FSO MUCH TAKE A *** OF BURGER,WHEN OVER THE SHIRT,PANTS AND...

1

We do not eat BEEF-We eat Chicken-We like Tacos- was Charged a Deceptive Up Charge on 6 CHICKEN Tacos-NO Drinks-and the...

Sonic and Taco Bell Latest Reviews

Recent published reviews
2.6

Went to Westland, Mi Sonic Drive-Thru on 12-20-2019. Ordered two combo crispy chicken with sides, shakes. Waited at the...

Read all 1011 reviews
1

Tried to go through drive thru at 10pm when advertised 1am close. Saw an employee working and got there attention. They...

Read all 3762 reviews

Sonic and Taco Bell Products and Services

Most reviewed product and services
  • Sonic Commercial (218 reviews)
  • Sonic Customer Care (88 reviews)
  • Sonic Manager (69 reviews)
  • Taco Bell Customer Care (776 reviews)
  • Taco Bell Taco (602 reviews)
  • Taco Bell Manager (348 reviews)