PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sonic and Steak N Shake as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sonic
Steak N Shake

Sonic and Steak N Shake Overview

Total reviews
1011
3246
Company responses
0
0
Issues resolved
2
4

Steak N Shake was first mentioned on PissedConsumer on May 9, 2008 and since then this brand received 3246 reviews. It is 2235 reviews more than Sonic received since Aug 11, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Sonic customer support team and Steak N Shake customer service.

Sonic and Steak N Shake Consumer Ratings

Rank
44 out of 1073 in Fast Food category
124 out of 3118 in Cafes, Restaurants and Bars category
Staff
23 in category
146 in category
Customer service
23 in category
138 in category
Location
38 in category
147 in category

Sonic and Steak N Shake Rating Details

Staff
2.2 (292 reviews)
1.6 (1503 reviews)
Reviewer's quote

...The staff answering complaints via email was ridiculously insensitive and uncooperative. The best of them would say, "I'll pass your criticism up the chain of command. " The worst of them would reply, "I don't like your attitude or your conduct or use of language...

PissedConsumer1621074

...They fully staff an he wants to close the store . People have to make a living they can't do it . If the GM keeps closing the store when they are fully staffed that's not how you run a restaurant ..

Chloee
Customer service
2.1 (292 reviews)
1.6 (1587 reviews)
Reviewer's quote

...Wrote customer service, response was someone will contact you. Three more emails, a month has passed and I still get someone will contact you. I can understand mixing up a bag of food but mismanagement at the customer service level inexcusable..

Daniel W

...The customer service is horrible. Barely is any customers inside. I ordered food for work, went to pick it up and they brought my food, sat it down in front of me and walked away...

Eileen N
Location
2.9 (283 reviews)
3 (1400 reviews)
Reviewer's quote

...An the 1st location after waiting in line at the Sonic in Thomasville GA. for 15 to 20 minutes we learn the ice cream machine is broken..

Fred W

Got wonderful service at your Renolds Rd location Erin R is kind and treats you like you are family love going there..

Karen B

Sonic and Steak N Shake Pros and Cons

Pros
  • Turning off their commercials
  • We like the people at sonic and most of the food
  • Drink menu
  • Food
  • Location
  • Price
Cons
  • I did not care for the poor customer service
  • Bad customer service
  • Way i was treated
  • Customer service
  • Service
  • Incorrect order

Sonic and Steak N Shake Most Positive Reviews

Top rated reviews
5

ON THIS MORNING AT APPROXIMATELY 8:30 am I WENT TO YOUR LOCATION IN DONALDSONVILLE,LA I RECEIVED EXCELENT SERVICE...

5

Positive the people are amazing thanks to Kellie Rhodes who works at the east Washington street Steak 'n Shake all the...

Sonic and Steak N Shake Most Critical Reviews

Lowest rated reviews
1

ORDER A CHESSBURGER WITH LITTLE MUSTARD,KET,MAY THE KET WAS FSO MUCH TAKE A *** OF BURGER,WHEN OVER THE SHIRT,PANTS AND...

1

I think this is the first time I have walked out of an eatery before being seated. The attitude of this, and I use this...

Sonic and Steak N Shake Latest Reviews

Recent published reviews
2.6

Went to Westland, Mi Sonic Drive-Thru on 12-20-2019. Ordered two combo crispy chicken with sides, shakes. Waited at the...

Read all 1011 reviews
2.2

The Steak and Shake in Saint Louis Mo on 8609 Elm and Watson they play too much check the reviews for this store! It’s...

Read all 3246 reviews

Sonic and Steak N Shake Products and Services

Most reviewed product and services
  • Sonic Commercial (218 reviews)
  • Sonic Customer Care (88 reviews)
  • Sonic Manager (69 reviews)
  • Steak N Shake Customer Care (575 reviews)
  • Steak N Shake Manager (276 reviews)
  • Steak N Shake Drive-through (269 reviews)