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Sonetel

Telecommunications
Has verified representatives
  • 2 ISSUES RESOLVED
  • 15 COMPANY RESPONSES
  • 18 TOTAL REVIEWS
  • $20.2K CLAIMED LOSSES
  • $2.9K AVERAGE LOSS
4.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Reliability
Billing Practices
  • Customer service 1
  • Pricing 1

Customers don't like

  • Taking pre-payment money and then blocking the account2
  • Services2
  • Late responses and not answering our questions1
  • Quality1
  • Nothing as of now1
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Virgin Mobile

Telecommunications
  • 1 ISSUES RESOLVED
  • 396 TOTAL REVIEWS
  • $71.5K CLAIMED LOSSES
  • $409 AVERAGE LOSS
1.9
Customer service
Website
Exchange, Refund and Cancellation Policy
Reliability
Billing Practices
  • Very little 4
  • Low price of cell phone service 3
  • Reliable auto pay 3
  • Way the problem was handled 1
  • Website very good richard branson owns it good prices 1

Customers don't like

  • Poor customer service4
  • Calling india to be put on hold3
  • Completely unreliable service3
  • Extremely long wait times with lies3
  • Poorly trained reps3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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