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Sonetel

Telecommunications
Has verified representatives
  • 2 ISSUES RESOLVED
  • 15 COMPANY RESPONSES
  • 17 TOTAL REVIEWS
  • $20.2K CLAIMED LOSSES
  • $2.9K AVERAGE LOSS
4.0
Customer service
Website
Reliability
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Pricing 1

Customers don't like

  • Taking pre-payment money and then blocking the account2
  • Services2
  • Late responses and not answering our questions1
  • Quality1
  • Nothing as of now1
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Tracfone

Telecommunications
  • 11 ISSUES RESOLVED
  • 957 TOTAL REVIEWS
  • $250K CLAIMED LOSSES
  • $724 AVERAGE LOSS
1.9
Customer service
Website
Reliability
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • No contract 11
  • Cost when i used very few minutes 10
  • Price 10
  • Good service for years 9
  • Always 3 hours on the phone they hang up on you 6

Customers don't like

  • Poor customer service19
  • Untrained call centers12
  • Rude customer service people10
  • Customer service9
  • Service while trying add minutes7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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