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Sonetel

Telecommunications
Has verified representatives
  • 2 ISSUES RESOLVED
  • 15 COMPANY RESPONSES
  • 18 TOTAL REVIEWS
  • $20.2K CLAIMED LOSSES
  • $2.9K AVERAGE LOSS
4.4
Customer service
Website
Reliability
Exchange, Refund and Cancellation Policy
Billing Practices
  • Customer service 1
  • Pricing 1

Customers don't like

  • Taking pre-payment money and then blocking the account2
  • Services2
  • Late responses and not answering our questions1
  • Quality1
  • Nothing as of now1
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Sprint

Telecommunications
  • 2 ISSUES RESOLVED
  • 1030 TOTAL REVIEWS
  • $280K CLAIMED LOSSES
  • $849 AVERAGE LOSS
1.6
Customer service
Website
Reliability
Exchange, Refund and Cancellation Policy
Billing Practices
  • Family plan in my budget 6
  • Proximity of the store to my home 5
  • Unlimited data plans 5
  • Customer service 4
  • When i could block numbers 4

Customers don't like

  • Customer service40
  • Run around from sprint18
  • Given the runaround13
  • Escalation department rudeness11
  • Unprofessional manager10
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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