PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Cover Guy and Solis Spa Covers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Cover Guy

The Cover Guy

Has verified representatives
1.9
The Cover Guy
Solis Spa Covers

The Cover Guy and Solis Spa Covers Overview

Total reviews
168
57
Company responses
23
0
Issues resolved
6
0

The Cover Guy was first mentioned on PissedConsumer on Jan 30, 2008 and since then this brand received 168 reviews. It is 111 reviews more than Solis Spa Covers received since May 7, 2012.

The Cover Guy and Solis Spa Covers Consumer Ratings

Rank
53 out of 271 in Pools, Spas and Plumbing Supplies category
22 out of 446 in Building Products category
Customer service
53 in category
19 in category
Product or Service Quality
62 in category
21 in category
Website
39 in category
21 in category

The Cover Guy and Solis Spa Covers Rating Details

Customer service
1.5 (81 reviews)
2.2 (33 reviews)
Reviewer's quote

...Customer service claimed shipment went out on 10/19, already over the 5 days they promised and contrary to what shipper documented. And then they blamed it all on the shipper (as in, "we can't control the shippers"). I asked in writing for a name of someone to call and they ducked the request...

jerry b

...Terrible customer service over the phone and even worse correspondence when attempting to reach someone regarding an order that was placed and paid for. ..

PissedConsumer997856
Product or Service Quality
1.4 (66 reviews)
2.4 (30 reviews)
Reviewer's quote

...They have delivered poor service and a horrible attitude. 1. When I first placed the order, they did not email a confirmation email so the order could be finalized...

Ahmet

...Poor quality product. Very disappointed. We only use our Hot Tub about 4 months a year in winter, so there hasn't been a lot of use time on the cover...

Caitlyn
Website
2.6 (65 reviews)
3.1 (34 reviews)
Reviewer's quote

...It was supposedly shipped two weeks ago, when I went to track it on the freight line website, the tracking number would not work. Email number 1 to the cover guy about this got a reply of, “I’m looking into it”. No reply until several hours later with a new tracking number...

PissedConsumer1662168

...According to their website it carried a 5 year warranty. Within a year it became extremely discolored. The hinge also tore...

PissedConsumer1185519

The Cover Guy and Solis Spa Covers Pros and Cons

Pros
  • That they seemed like a reputable company
  • Ease of ordering
  • Unprofessional and disturbing
  • Quality
  • Delivered on time
  • Workmanship
Cons
  • Warenty the way they handeled the situation
  • Warranty service
  • Production quality and inspection
  • Quick to say it was you not the product
  • We are unable to contact anyone at company
  • Screamed at me

The Cover Guy and Solis Spa Covers Most Positive Reviews

Top rated reviews
4.9

After reading all the negative reviews dont buy from company, I had to write about my positive experience ..I dealt...

5

I am always hesitant to give feedback on items purchased, especially when a product is fairly new. [ A lot of products c...

The Cover Guy and Solis Spa Covers Most Critical Reviews

Lowest rated reviews
1

Do not use Cover Guy under any circumstances. Cover guy gave me the run around for months about my delivery. When it...

1

Owner called me a *** f@#&ing *** and many many MANY other explictives for complaining. Spent $439 on a cover. Was...

The Cover Guy and Solis Spa Covers Latest Reviews

Recent published reviews
1.2

I have just passed my 3rd year of a 7 year warranty and have an issue.
The warranty dept will replace at a warranty cost...

Read all 168 reviews
2

Purchased the cover in February 2015 for $300.00. According to their website it carried a 5 year warranty. Within a...

Read all 57 reviews

The Cover Guy and Solis Spa Covers Products and Services

Most reviewed product and services
  • The Cover Guy Cover (47 reviews)
  • The Cover Guy Hot Tub Cover (44 reviews)
  • The Cover Guy Shipping Service (30 reviews)
  • Solis Spa Covers Cover (15 reviews)
  • Solis Spa Covers Hot Tub Cover (14 reviews)
  • Solis Spa Covers Shipping Service (11 reviews)