PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SolarCity and Vivint Solar as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SolarCity
Vivint Solar

SolarCity and Vivint Solar Overview

Total reviews
67
39
Company responses
0
1
Issues resolved
3
1

SolarCity was first mentioned on PissedConsumer on Nov 20, 2014 and since then this brand received 67 reviews. It is 28 reviews more than Vivint Solar received since Sep 4, 2014. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with SolarCity customer support team than with Vivint Solar customer service.

SolarCity and Vivint Solar Consumer Ratings

Rank
96 out of 954 in Utility category
132 out of 954 in Utility category
Customer service
131 in category
101 in category
Website
93 in category
132 in category
Product or Service Quality
109 in category
134 in category

According to consumer ratings and reviews, SolarCity ranks 36 points higher in the Utility category than Vivint Solar. People gave SolarCity 1.2 stars for Customer service criterion in Utility category and it is 157 points higher than the worst rated brand in this category. At the same time, Vivint Solar was rated 1.3 stars for Customer service criterion in this category and it is 187 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that SolarCity has a higher rating than Vivint Solar. Regarding Product or Service Quality criterion, consumers gave SolarCity 1.5 stars and it is 62% greater than other in category. Vivint Solar however was rated 1.4 stars and it is 53% greater than other in category.

SolarCity and Vivint Solar Rating Details

Customer service
1.2 (38 reviews)
1.3 (21 reviews)
Reviewer's quote

...I guess a loud clanking noise is not part of the Tesla customer service concern until a panel breaks and flies loose, hits someone or something. Its only production! production! production! Money! money! money!..

John B

I asked for a supervisor and was told that the supervisor told the customer service person to tell me this information, didn't have the curtesy to talk with me. I had to make arrangements with PNM to pay that bill over two pay periods. I would not recommend Vivant to anyone, go with another...

Randy L
Website
2 (34 reviews)
1.7 (19 reviews)
Reviewer's quote

My actual bill (pdf) says I owe $50 however the billing summary page on the website says that I need to pay $ 90. I have no missed payments and there is no explanation for the $40 discrepancy. They have a link to contact customer service on their website and when I selected that I received a...

Andi L

I posted on the Vivint Solar website, yelp, bbb, consumer affairs, Call Kurtis from the news,solar reviews, best company, energysage, ripoff report, earth friends, and now this one. I have an annual payment due in a couple months and have asked Vivint Solar to help with that since my system hasn't...

Brian A
Product or Service Quality
1.5 (34 reviews)
1.4 (17 reviews)
Reviewer's quote

*** customer service. I got this under solar city and now tesla. I regret buying these solar panel..

PissedConsumer1726896

...Calling Customer service and billing only results in being told something different on each and every phone call. It’s just beyond sad! Wishing New Mexico all the luck in the world against this good-for- nothing, sham of a company..

Carlos a

SolarCity and Vivint Solar Pros and Cons

Pros
  • Customer service
  • When its running its good
  • Initially good applying and getting approved to get solar panels
  • Too big to fail but should
  • Too big to fail
  • Some of the people i communicated with
Cons
  • Lack of satisfactory resolution
  • Customer service
  • Resolution for problem of high utility bills
  • Anything shown themselves to be unethical with me
  • Misrepresentation of your salesperson
  • Wait times to talk to a representative

SolarCity and Vivint Solar Most Positive Reviews

Top rated reviews
5

Dear Sir,
I want to start business in India. so can we do business with you.
yogesh3915@gmail.com
mb:+91-9527494719

4

Does Your Car Have Soy Based Wiring?
February 10, 2017 - Rat King Dave
Starting in the early 2000’s, car manufacturers beg...

SolarCity and Vivint Solar Most Critical Reviews

Lowest rated reviews
1

Buyer beware:
Being there is a lot of solar companies a person can go with Please Please don't go with Solar city they...

1

So our sales guy said all the right things to hook us. "You will save money" "Your panels will produce all your power"...

SolarCity and Vivint Solar Latest Reviews

Recent published reviews
3.5

1. It took over 12 months before MetED came out and installed a part that I needed to start getting credits on my electr...

Read all 67 reviews

I want to know how I can get some satisfaction from Vivint Solar??? I had Solar panels put on my home around 12/12/19.....

Read all 39 reviews

SolarCity and Vivint Solar Products and Services

Most reviewed product and services
  • Solarcity Customer Care (20 reviews)
  • Solarcity Residential Electricity Supply (4 reviews)
  • Solarcity Solar Power System (4 reviews)
  • Vivint Solar Solar Power System (11 reviews)
  • Vivint Solar Customer Care (7 reviews)
  • Vivint Solar Solar Panel Installation (3 reviews)