PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SolarCity and Sunrun as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SolarCity
Sunrun

SolarCity and Sunrun Overview

Total reviews
83
5
Company responses
0
0
Issues resolved
3
0

SolarCity and Sunrun Consumer Ratings

Rank
93 out of 734 in Utility category
142 out of 734 in Utility category
Customer service
No votes
298 in category
Product or Service Quality
No votes
146 in category
Reliability
No votes
127 in category
Website
No votes
99 in category

SolarCity and Sunrun Rating Details

Customer service
No votes
1 (2 reviews)
Reviewer's quote

...FORGET THE 1-888-765-2489 CUSTOMER service number. there is no option to talk to a human in customer service. if YOU go thru billing you might get lucky,i had too email them..

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...Sunrun is a poorly managed company with a leadership that makes decisions which are bad for its customers. Here is my experience over six months. 1...

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Product or Service Quality
No votes
1.3 (3 reviews)
Reviewer's quote

Now that Tesla is in the forefront of Solar City I no longer have access to any information about my panels and their production. It is all in the dark. The website is a sales platform with no customer service available...

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e butAnyonI bought a home that came with Sunrun solar power installed on the roof. I am very pleased with the technology.However, the company lacks the core competency required to properly automate bill payment. They have an Auto Pay system. I was emailed that my bill would be paid by Auto Pay....

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Reliability
No votes
1.3 (3 reviews)
Reviewer's quote

Lost power last night. PSGE came today and replaced outside line to pole but said solar system is dbackfeeding a dangerous situation. No way to reach them on a Sat at 2pm. Even emergency number says its not working.They say to call back during business hours. My private electrician is here and...

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We had a storm. My power is out yet my neighbors who don't have panels power is on.I canned for customer service, the number provided said sales number but if calling customer service press one. When I did that I was disconnected. I can't seem to find a customer service (24/7) number.I need power...

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Website
No votes
2 (2 reviews)
Reviewer's quote

...I cannot speak to a person; the recorded answering services moves me around to 5 different messages; all asking me to go to their useless automated website then it HANGS UP ON ME!..

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No items

SolarCity and Sunrun Pros and Cons

Pros
  • Customer service
  • Initially good applying and getting approved to get solar panels
  • When its running its good
  • Great technology
Cons
  • Lack of satisfactory resolution
  • Customer service
  • Resolution for problem of high utility bills
  • No interest in providing customer service
  • Horrible billing system
  • Ceo apparently has no authority or bad leadership

SolarCity and Sunrun Most Positive Reviews

Top rated reviews
5

Dear Sir,
I want to start business in India. so can we do business with you.
yogesh3915@gmail.com
mb:+91-9527494719

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No votes
5

4 pigeons underneath panels. Pigeon *** on wall and cars.

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No votes

SolarCity and Sunrun Most Critical Reviews

Lowest rated reviews
1

Buyer beware:
Being there is a lot of solar companies a person can go with Please Please don't go with Solar city they...

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1

Hard to understand why costco recommends them. Worst company ever. Executing illegal contracts in california by...

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1

I had solar city install panals on my house with the promise of lower bills. After 4 years I tallied the numbers and...

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1

e butAnyonI bought a home that came with Sunrun solar power installed on the roof. I am very pleased with the technology...

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SolarCity and Sunrun Latest Reviews

Recent published reviews
No votes

Solar City Job Number JB-011461-00 (Lawrence Covey)
Installed new roof in 2016 and in same year added solar city panels....

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1.3

I bought a home that came with a ling-term lease of solar equipment from Sunrun. I had to assume the balance of the Sunr...

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No votes

no assistance at all regarding my concern. difficult to reach out

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2.6

We had a storm. My power is out yet my neighbors who don't have panels power is on.
I canned for customer service, the nu...

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SolarCity and Sunrun Products and Services

Most reviewed product and services
  • Solarcity Customer Care (22 reviews)
  • Solarcity Solar Power System (6 reviews)
  • Solarcity Residential Electricity Supply (4 reviews)