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Soft Surroundings

Footwear and Clothing
  • 1 ISSUES RESOLVED
  • 123 TOTAL REVIEWS
  • $57.1K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
2.2
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Catalog 4
  • Clothing styles 3
  • Website 1
  • Way their clothing is pictured on their website 1
  • Items in catalog 1

Customers don't like

  • Rude and uncaring customer service12
  • Shipping difficulties5
  • Shipping time4
  • Shipping costs4
  • Delivery committments3
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Zulily

Footwear and Clothing
  • 4 ISSUES RESOLVED
  • 811 TOTAL REVIEWS
  • $44.1K CLAIMED LOSSES
  • $223 AVERAGE LOSS
2.0
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Variety of products 14
  • Website 6
  • How their website looked 6
  • That they have new items daily 5
  • Prices 5

Customers don't like

  • Long shipping time13
  • Customer service12
  • Exchange policy10
  • Misinformation9
  • Poor quality4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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