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Soft Surroundings

Footwear and Clothing
  • 1 ISSUES RESOLVED
  • 83 TOTAL REVIEWS
  • $54.7K CLAIMED LOSSES
  • $2.1K AVERAGE LOSS
2.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Staff
  • Catalog 4
  • Clothing styles 3
  • Customer service very good 1
  • Fast delivery 1

Customers don't like

  • Rude and uncaring customer service12
  • Shipping difficulties5
  • Shipping costs4
  • Shipping time4
  • Delivery committments3
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Zulily

Footwear and Clothing
  • 4 ISSUES RESOLVED
  • 722 TOTAL REVIEWS
  • $27.8K CLAIMED LOSSES
  • $161 AVERAGE LOSS
2.1
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Staff
  • Variety of products 12
  • How their website looked 6
  • Website 6
  • Prices 5
  • That they have new items daily 5

Customers don't like

  • Long shipping time13
  • Exchange policy9
  • Misinformation9
  • Poor quality4
  • Website functionality3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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