PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Snapfish and Vistaprint as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Snapfish
Vistaprint

Snapfish and Vistaprint Overview

Total reviews 255 117
Company responses 0 0
Issues resolved 2 0

Snapfish and Vistaprint Consumer Ratings

Rank
29 out of 191 in Printing category
18 out of 191 in Printing category
Website
31 in category
13 in category
Customer service
19 in category
7 in category
Product or Service Quality
19 in category
16 in category
Diversity of Products or Services
23 in category
11 in category

Snapfish and Vistaprint Rating Details

Website
1.5 (110 reviews)
2.5 (25 reviews)
Reviewer's quote

...well why isn't that listed on website. ????..

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...I had no website, I had to wait a whole week to transfer my domain to another company. They have the worst customer service, I refuse to ever do business with them..

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Customer service
1.2 (108 reviews)
1.9 (28 reviews)
Reviewer's quote

...I really loved snapfish and usually don't have problems with customer service up until now. Simply to think that all my projects are gone or maybe the staff is not trained to resolve this issue, which is even worse..

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...This is crazy! On top of that the customer service people i spoke to were SOOOO UNPROFFESIONAL AND SOUNDED LIKEI WOKE THEM UP AND I WAS AN INCONVENIENCE. To have a site do this is very unexpected as i have NEVER had this happen to me ordering from anywhere else...

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Product or Service Quality
1.7 (91 reviews)
2 (24 reviews)
Reviewer's quote

I cant glue them or use a nail so what good is their product. I was told many many complaints (after mine fell off wall) about this issue yet site information didnt reflect this and websites stayed the same. I dont want credit to a company that doesnt produce what they advertise, and then not do...

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...Everything was great quality too!..

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Diversity of Products or Services
2.3 (90 reviews)
3 (19 reviews)
Reviewer's quote

...Granted, I am not a frequent user of their services but my laptop is dying and I want to get the old photos on it onto my iPad. I have made disks of them but the iPad doesn't take the disks. Therefore, an electronic option is all I have...

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I thought you were not serious about sending free samples to anyone who was interested in hiring your services, but it was great! They were more than I expected, and of course I order my business cards! Great paper and colors. I felt satisfied with the final results..

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Snapfish and Vistaprint Pros and Cons

Pros
  • Old classic site your pictures were never lost on old site
  • Old site much better
  • Classic snapfish
  • Prices
  • Selection
  • Products
Cons
  • Customer service
  • Very poor hard to contact
  • As per complaint
  • Customer service
  • On-hold time
  • Non-transparent ordering process

Snapfish and Vistaprint Most Positive Reviews

Top rated reviews
5

Have used Snapfish over the years and have always been happy with the product.
I only have one issue, which I am hoping y...

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5

I want to express how amazing our experience with Vistaprint was. I had misspelled two different banners. When I called...

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4

I had the good fortune to speak to Roland last night re: the copy of my card being cut off. I got to him by phone becaus...

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5

I have had nothing but great experience....one time they delivered a package to a wrong address, which was basically my...

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Snapfish and Vistaprint Most Critical Reviews

Lowest rated reviews
1

I have spent three days trying to put a memory book together, the customer services men both on the live chat and the te...

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1

I used to spend quite a bit with VistaPrint...never again. They sent me a postcard for my Birthday...oh how nice I...

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1

Ordered photo mugs. Quality is dreadful. Offered to refund me and asked for my card details then took more money from...

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1

I registered for the free month trial of VistaPrint's business email packages and I then cancelled it to stop myself...

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Snapfish and Vistaprint Latest Reviews

Recent published reviews
No votes

I ordered a mug with pics. Mug is blank. Order no 6122900320024

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1

Vistaprint cancelled my domain without advising me. I had no website, I had to wait a whole week to transfer my domain...

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2

my computer crashed which had my snapfish password was on auto sign-in on that computer so when i got my new laptop i di...

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3.7

I ordered 500 business cards for $246 (upgraded version) and 2 months ;later i see 2 separate $10 fees to my card i...

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Snapfish and Vistaprint Products and Services

Most reviewed product and services
  • Snapfish Cloud Storage (25 reviews)
  • Snapfish Photo Book (16 reviews)
  • Snapfish Photo (8 reviews)
  • Vistaprint Printing Service (14 reviews)
  • Vistaprint Shipping Service (4 reviews)
  • Vistaprint Brochure Printing Service (1 review)