PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Snap Fitness and YMCA Of The USA as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Snap Fitness
YMCA Of The USA

Snap Fitness and YMCA Of The USA Overview

Total reviews
447
218
Company responses
0
0
Issues resolved
1
3

Snap Fitness and YMCA Of The USA Consumer Ratings

Rank
37 out of 398 in Fitness Centers category
37 out of 256 in Non Profit Organizations category
Customer service
49 in category
36 in category
Diversity of Products or Services
58 in category
23 in category
Product or Service Quality
34 in category
26 in category
Website
53 in category
26 in category

Snap Fitness and YMCA Of The USA Rating Details

Customer service
1.4 (133 reviews)
1.4 (119 reviews)
Reviewer's quote

...There is no good customer service number to contact and all other inquiries are directed back to the home store. I've tried contacting with no luck..

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The customer service associate states that they have my paperwork and that I did everything correctly but an error happened on their end. They tell me that they will have a supervisor contact me IF a refund is warranted. They never call me back and there is never a supervisor on duty when I call...

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Diversity of Products or Services
2 (123 reviews)
2.2 (91 reviews)
Reviewer's quote

Owner only cares about selling add on products and heart monitors. *** guy, facility isn't clean. Dishonest...

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I have been bringing my son to the ymca daycare in arnold for several months and got a phone call on 9/4/18 from child protective services saying that they recieved a complaint from the ymca about a mark on my sons back (they specifically said it was not even a bruise so they were unable to take a...

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Product or Service Quality
2 (118 reviews)
1.8 (108 reviews)
Reviewer's quote

Wallet got stolen two months ago and I have been trying to get a hold of the local gym but haven't had any success but have been paying for the service..

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...yelled at me, and said, "I have already explained why she cant enter, and if you don't leave, I will call the cops!" As I was talking to the other customer service representative next to her, to get the supervisors name, the first young attendant then said that I was yelling and being aggressive and that I needed to leave. I told her I...

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Website
2 (113 reviews)
2.4 (91 reviews)
Reviewer's quote

...Once on the website, a message across the screen stayed the offer was valid. I proceeded to enter all of my info, but at the bottom, the total was $85 + change. False advertisement!!!!..

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...It is clear from similar complaints on this website that the YMCA exercises deceptive and fraudulent business practices. They will not be getting a dime from me ever again..

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Snap Fitness and YMCA Of The USA Pros and Cons

Pros
  • Convience
  • Convenience
  • Trial membership price
  • Location
  • Customer service
  • Amenities
Cons
  • Inattentive staff
  • This business is run very poorly
  • Not being staffed adequately
  • Customer service
  • Managers
  • Management

Snap Fitness and YMCA Of The USA Most Positive Reviews

Top rated reviews
5

Sylacauga , Alabama Snap has very poor Management. Deactivated membership that was paid for a year after 2 months....

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5

I have only had good experiances at my local ymca in Woburn ma. All employees are friendly and polite. My son was with...

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5

I met some very nice ppl. I started working out today and feel great!

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5

Today, 3/23/2016, I was asked to pay $5.00 to access the facilities at a YMCA away from my home town, a policy recently...

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Snap Fitness and YMCA Of The USA Most Critical Reviews

Lowest rated reviews
1

Relocating (45 miles away) so I notified Snap Fitness McKnight Road Pittsburgh. Was told that since it was 10-03-14 I wo...

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1

For years I have been subjected to harrassnent frim ymca pool melbourne it git as bad as my bike being what takes tge ca...

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1

11-3-2014 AND 11-4-2014 I WAS WORKING OUT AT SNAP FITNESS IN ATHENS, TN AND INDIVIDUALS AND THE OWNER- MIKE CREAGON INDI...

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1

The YMCA offices in Lynchburg, Virginia are unprofessional unorganized and lack the ability to communicate effectively....

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Snap Fitness and YMCA Of The USA Latest Reviews

Recent published reviews
2

Im a member of Queen Creek AZ SNAP. It opened back up a week ago. Since that day., a week ago, the gym has not been...

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1

I contacted them on April 27th regarding freezing my account since the gyms are closed due to COVID19. I STILL have not...

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No votes

Your website says that the gym is going to be open on May 18
Just got back from the gym its still close
I don't know what'...

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No votes

I know you guys are a non profit and all, but...
You are charging, without even asking I might add, for a service that I,...

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Snap Fitness and YMCA Of The USA Products and Services

Most reviewed product and services
  • Snap Fitness Membership (200 reviews)
  • Snap Fitness Gym Facility (15 reviews)
  • Snap Fitness Sanitary Conditions (13 reviews)
  • Ymca Of The Usa Customer Care (45 reviews)
  • Ymca Of The Usa Membership (41 reviews)
  • Ymca Of The Usa Sanitary Conditions (7 reviews)