PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Smartstyle and Supercuts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Smartstyle
Supercuts

Smartstyle and Supercuts Overview

Total reviews
1113
522
Company responses
0
0
Issues resolved
8
2

Smartstyle was first mentioned on PissedConsumer on Mar 13, 2008 and since then this brand received 1113 reviews. It is 591 reviews more than Supercuts received since Nov 2, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Smartstyle customer support team than with Supercuts customer service.

Smartstyle and Supercuts Consumer Ratings

Rank
87 out of 1049 in Beauty Salons and Spas category
83 out of 1049 in Beauty Salons and Spas category
Customer service
65 in category
66 in category
Staff
73 in category
78 in category
Product or Service Quality
66 in category
64 in category

According to consumer ratings and reviews, Supercuts ranks 4 points higher in the Beauty Salons and Spas category than Smartstyle. People gave Smartstyle 1.6 stars for Customer service criterion in Beauty Salons and Spas category and it is 191 points higher than the worst rated brand in this category. At the same time, Supercuts was rated 1.6 stars for Customer service criterion in this category and it is 190 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Supercuts has a higher rating than Supercuts. Regarding Product or Service Quality criterion, consumers gave Smartstyle 1.6 stars and it is 74% greater than other in category. Supercuts however was rated 1.6 stars and it is 75% greater than other in category.

Smartstyle and Supercuts Rating Details

Customer service
1.6 (443 reviews)
1.6 (231 reviews)
Reviewer's quote

...I spoke with a customer service by the name of Teresa and she walk me through the hole ordeal..

PissedConsumer1754486

Bad customer service my hair cut was all messed up back of my head line was crooked Like it was rushed my tips I got done which was blonde is not the way I wanted it I wanted blonde not almost yellow So what could be done is new haircut and tips highlights done the WAY I WANT THEM. Thanks..

Bettie
Staff
1.7 (426 reviews)
1.7 (221 reviews)
Reviewer's quote

...I went in and saw nobody at first, then saw a girl under a dryer, but no staff. I said "anybody home ?" then a guy came around the corner & asked if I could be helped. I told him I was there for a haircut, and he sarcastically told me it would be a 45 min...

PissedConsumer1126205

...The staff I said have to wait about 15 minutes. I waited for 40 minutes and there was a staff member at the cash register doing nothing. There only 2 people in front of me...

PissedConsumer1188483
Product or Service Quality
1.6 (398 reviews)
1.6 (207 reviews)
Reviewer's quote

I purchased hair products from Smart Style inside Walmart at Taylorville Illinois. I had never used these products before and ended up with a terrible allergic reaction. I went to my dermatologist and found it to be one of the two products...

PissedConsumer1754345

...It was then that I learned that Super Cuts was using an off site service to do their scheduling. As I discussed this with my stylist she informed me that she had quite a bit of open time in her book the previous day. I appears that there are flaws in the new booking system...

Paul

Smartstyle and Supercuts Pros and Cons

Pros
  • Price
  • Past stylists
  • Haircut
  • Supercuts prior to 8 months ago
  • Stylist i use
  • Haircut
Cons
  • Customer service
  • Did not get what i requested
  • Hair cut
  • Customer service
  • Very bad customer service
  • Unprofessional staff

Smartstyle and Supercuts Most Positive Reviews

Top rated reviews
5

Im not pissed im happy. I dont know where these people got their hair done but i know i wasn't Wal-Mart's smartstyle. I...

5

Recently had haircut and colored by the mgr at tamarac. Was not pleased with services received she did not seem to know...

Smartstyle and Supercuts Most Critical Reviews

Lowest rated reviews
1

SAYS 2 FOR 10 PREPAY WELL YOU GOT TO BUY A SO CALLED CARD THAT THEY NEVER HAVE OR WILL HAVE NOTE NOTHING SAID ABOUT...

1

the manager was let go and she was the best stylist they ever had and she busted her buff for that store, it was...

Smartstyle and Supercuts Latest Reviews

Recent published reviews

Manager was very rude to husband as soon as he walked in. They overcharged him and did not make a difference in his...

Read all 1113 reviews
1.5

They do horrible color. Went in with blonde roots came out with red. Charged me extra for a blow dry which they credit...

Read all 522 reviews

Smartstyle and Supercuts Products and Services

Most reviewed product and services
  • Smartstyle Haircut (355 reviews)
  • Smartstyle Hair Coloring (91 reviews)
  • Smartstyle Hair Highlighting (70 reviews)
  • Supercuts Haircut (210 reviews)
  • Supercuts Customer Care (56 reviews)
  • Supercuts Hairdresser (43 reviews)