PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Smartstyle and Supercuts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Smartstyle
Supercuts

Smartstyle and Supercuts Overview

Total reviews 1192 587
Company responses 0 0
Issues resolved 8 5

Smartstyle and Supercuts Consumer Ratings

Rank
96 out of 734 in Beauty Salons and Spas category
92 out of 734 in Beauty Salons and Spas category
Customer service
66 in category
71 in category
Product or Service Quality
73 in category
67 in category
Price Affordability
69 in category
67 in category
Diversity of Products or Services
72 in category
90 in category

Smartstyle and Supercuts Rating Details

Customer service
1.6 (484 reviews)
1.6 (269 reviews)
Reviewer's quote

...Customer service sucks at this location so I will just spend my hard earned money elsewhere..

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...The two stylists, Kayla Sierras and Kevin (last name unknown), were below average, if not inadequate, in customer service. They were both indifferent and generally rude that makes me question how they are working in a service industry. Kevin checked me in when I entered the store...

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Product or Service Quality
1.6 (434 reviews)
1.6 (245 reviews)
Reviewer's quote

I asked my question anyways and before I paid I wanted to make sure if the product didnt work for me if I could return it as my hair is very picky on shampoo and conditioners. He told me yes as long as I have the receipt and its within 30 days of purchase. A couple days later I tried to return it...

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...AND 43RD AVE GIVES VERY POOR SERVICE. THEIR TECHNICIANS ARE SLOPPY AND CARELESS ABOUT THEIR CUSTOMERS. THEY SHOULD GO TO ANY OTHER PLACE BUT HERE..

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Price Affordability
2.2 (399 reviews)
2.3 (211 reviews)
Reviewer's quote

...I was recommended a silk press and was charged the above price, which I thought was astronomical based on what was done to my hair. The price board had been removed..

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...I was charged after the stylist finished a hefty price other than my normal charge but another stylist I normally use. They should put their individual cost somewhere visible where everyone could see it before the work begins..

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Diversity of Products or Services
2 (389 reviews)
2 (219 reviews)
Reviewer's quote

I have visited the Lake City FL store multiple times in the past year to purchase hair products. At my time of each visit I tried to pay with a debit card and was told the card machine is not working, and I would have to pay with cash. Was not given a receipt any of my times and transactions were...

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...We are being denied services in violation of the ADA. My son nor I can wear face masks due to a health and/or mental condition. By denying us services because we can not wear them it is not only violating our personal choice it is also violating the standing ADA laws...

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Smartstyle and Supercuts Pros and Cons

Pros
  • Price
  • Past stylists
  • Personable stylist
  • Easy location
  • Supercuts prior to 8 months ago
  • Stylist i use
Cons
  • Customer service
  • Did not get what i requested
  • Hair cut
  • Customer service
  • Very bad customer service
  • Unprofessional staff

Smartstyle and Supercuts Most Positive Reviews

Top rated reviews
5

Im not pissed im happy. I dont know where these people got their hair done but i know i wasn't Wal-Mart's smartstyle. I...

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5

Recently had haircut and colored by the mgr at tamarac. Was not pleased with services received she did not seem to know...

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5

I went in to shorten my shoulder length bob.The woman who started my hair was a mess, she could not find seem to her...

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5

I've been going to supercuts for 7 years and I absolutely love all the girls there! It's clean, and super friendly!...

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Smartstyle and Supercuts Most Critical Reviews

Lowest rated reviews
1

SAYS 2 FOR 10 PREPAY WELL YOU GOT TO BUY A SO CALLED CARD THAT THEY NEVER HAVE OR WILL HAVE NOTE NOTHING SAID ABOUT...

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1

the manager was let go and she was the best stylist they ever had and she busted her buff for that store, it was...

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1

I walked in at 7 pm, and the store in Conover, NC where I live doesn't close until 9 pm, so naturally, I assumed that I...

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1

I called ahead 30 minutes and I was assured I could be seen so I arrived 30 minutes later just to wait 45 minutes in the...

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Smartstyle and Supercuts Latest Reviews

Recent published reviews
1.2

I do not and repeat do not feel any customer should be charged a sanitation fee when you are required by cdc to do so...

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2.8

I made an appointment online for a cut and colour at 12:45pm today at dundas st East location in Waterdown. When I...

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2.3

I went to the salon and Elizabeth City North Carolina 11:30 on 10/31/20when she put the activator on I ran outside to...

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1

I signed in online by way of the app. I get there and the lady tells me, we aren't taking any more appointments. I...

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Smartstyle and Supercuts Products and Services

Most reviewed product and services
  • Smartstyle Haircut (365 reviews)
  • Smartstyle Hair Coloring (100 reviews)
  • Smartstyle Hair Highlighting (71 reviews)
  • Supercuts Haircut (226 reviews)
  • Supercuts Hairdresser (44 reviews)
  • Supercuts Manager (27 reviews)