PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about TempurPedic and Sleep Number as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

TempurPedic
Sleep Number

TempurPedic and Sleep Number Overview

Total reviews
354
1111
Company responses
0
26
Issues resolved
4
10

TempurPedic and Sleep Number Consumer Ratings

Rank
45 out of 210 in Bed and Bath category
50 out of 210 in Bed and Bath category
Product or Service Quality
43 in category
37 in category
Customer service
34 in category
46 in category
Exchange, Refund and Cancellation Policy
37 in category
39 in category
Delivery Service
24 in category
41 in category

TempurPedic and Sleep Number Rating Details

Product or Service Quality
1.5 (78 reviews)
1.7 (418 reviews)
Reviewer's quote

...she set it out for day &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; opened the zipper noticed the foam had holes everywhere she called csr service was told to go to website...

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From the very beginning we experienced problems with the remote controls and spent too many phone calls to customer service and tech support without resolution. In fact, at some point in our attempt to solve the problem, Sleep Number sent a second set of remotes and told us it would now require 4...

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Customer service
1.6 (77 reviews)
1.4 (531 reviews)
Reviewer's quote

...I honestly have no complaints with customer service, everyone seemed to be very knowledgeable and friendly. The only con to me is the shipping time which they claim is 7-15 business days but I’m getting a new bed for free and it was very easy to file the claim..

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...Ive chatted ~3 times since our purchase of the mattress a year ago, and theres never been good customer service. Apparently rudeness is a job requirement to work for this company..

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Exchange, Refund and Cancellation Policy
1.4 (73 reviews)
1.4 (426 reviews)
Reviewer's quote

...ameters of THEIR process--ALL WHILE YOU ARE QUITE LITERALLY LOSING SLEEP BECAUSE OF THEIR FAILED PRODUCT!! * Next, they may affirm that you've qualified for a refund, but Tempur-Pedic takes no initiative in reaching out to inform you of a protocol for finally receiving compensatory costs recuperation or bringing closure to your claim. You're left with a failed product needing disposal & compensation. DON'T DO IT, FOLKS!!! IF ...

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...When I went to exchange my pillows, I was told I had indeed purchased pillow protectors. I bought a remote intending to have my bed delivered. Now I cant return the remote without paying for it...

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Delivery Service
2.9 (63 reviews)
2.4 (387 reviews)
Reviewer's quote

"Free white glove " delivery service is basically holding it hostage and Tempur- pedic has done little to help. Have taken 2 days off work to wait around on them ALL DAY and they didn't call. Called customer service multiple times and have been lied to - told that my issue would be escalated but...

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I contacted the delivery service immediately and was given the run around for 4 hours because it was a Saturday & no one was available to check the truck other than the delivery guys. I contacted customer service to report the incident & asked that receive a credit for the amount I have to spend to...

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TempurPedic and Sleep Number Pros and Cons

Pros
  • Store where i purchaced
  • Bed is amazing
  • Answered the phone
  • Bed
  • Can raise and lower bed
  • Showroom and product
Cons
  • Terrible customer service
  • Warrant and customer service
  • Permannt valleys and sag spots
  • Customer service
  • Lack of customer service
  • Return policy

TempurPedic and Sleep Number Most Positive Reviews

Top rated reviews
5

Hi,

I have a tempurpedic mattress in king size bed and it is celebrity.

I enjoy the pillowtop and get a very good nig...

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5

Fantastic bed, just bought my second one. Very adjustable and easy to use. Customer service was great when needed. Have...

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5

My cat sat on the bed remote in such a way that it would no longer work! The technician walked me right through...

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5

I wish I had visited this review site before I bought two beds at the veteran's day sale!. The sales rep was very...

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TempurPedic and Sleep Number Most Critical Reviews

Lowest rated reviews
1


On 8/30/14 we bought a Tempur-Pedic Cloud Supreme. We had been very disappointed with our experience with innerspring...

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1

After purchasing a sleep number bed and trying it out for 2 weeks, only to realize that both my wife and I were waking u...

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1

I had four go bad in the last 4 years they will not back up a 5th replacement, can't sleep on it causes severe back...

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1

When we first got our Sleep Number bed, we felt it was the best night's sleep we had ever had. At that time we were usi...

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TempurPedic and Sleep Number Latest Reviews

Recent published reviews
1.7

Power frame broke and damaged mattress. Tempurpedic said at first warranty is with Reverie even tho the item is branded...

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No votes

I bought a sleep number bed,the compressor didnt last a year,they did replace it for free,the compressor didnt last a...

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1

It's a little bit frightening that when my mattress got"lost" the customer services department does not have the...

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No votes

The first compressor didnt last a year,they did replace it free and it didnt last a year,had to pay for the...

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TempurPedic and Sleep Number Products and Services

Most reviewed product and services
  • Tempurpedic Mattress (230 reviews)
  • Tempurpedic Bed (57 reviews)
  • TempurPedic Tempur-cloud Extra-soft Mattress (7 reviews)
  • Sleep Number Bed (459 reviews)
  • Sleep Number Mattress (186 reviews)
  • Sleep Number Customer Care (78 reviews)