PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about TempurPedic and Sleep Number as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

TempurPedic
Sleep Number

TempurPedic and Sleep Number Overview

Total reviews
340
1066
Company responses
0
26
Issues resolved
4
8

Sleep Number was first mentioned on PissedConsumer on Oct 23, 2008 and since then this brand received 1066 reviews. It is 726 reviews more than TempurPedic received since Jan 27, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with TempurPedic customer support team and Sleep Number customer service.

TempurPedic and Sleep Number Consumer Ratings

Rank
45 out of 310 in Bed and Bath category
51 out of 310 in Bed and Bath category
Product or Service Quality
44 in category
37 in category
Customer service
38 in category
48 in category
Exchange, Refund and Cancellation Policy
40 in category
36 in category

According to consumer ratings and reviews, TempurPedic ranks 6 points higher in the Bed and Bath category than Sleep Number. People gave TempurPedic 1.4 stars for Product or Service Quality criterion in Bed and Bath category and it is 36 points higher than the worst rated brand in this category. At the same time, Sleep Number was rated 1.7 stars for Product or Service Quality criterion in this category and it is 43 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that TempurPedic has a higher rating than Sleep Number. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave TempurPedic 1.3 stars and it is 49% worse than other in category. Sleep Number however was rated 1.4 stars and it is 55% greater than other in category.

TempurPedic and Sleep Number Rating Details

Product or Service Quality
1.4 (71 reviews)
1.7 (394 reviews)
Reviewer's quote

...I honestly have no complaints with customer service, everyone seemed to be very knowledgeable and friendly. The only con to me is the shipping time which they claim is 7-15 business days but I’m getting a new bed for free and it was very easy to file the claim..

PissedConsumer1706627

The next day I called customer service, which reaffirmed what the delivery men said. I told her I wasn't paying for it. "Oh," she said, "you don't want to ruin your credit, do you?" I demanded to speak to a supervisor, who said the same thing, but became more conciliatory when I said I was going to...

Renna
Customer service
1.6 (70 reviews)
1.4 (498 reviews)
Reviewer's quote

The supervisor hung up on me when I asked about my overnight delivery!

PissedConsumer1706547

...I could have exchanged it, which was my initial decision, and possibly been happy with a new mattress but the sales people were so concerned with a sale then the customer. That sucks..

Keesha R
Exchange, Refund and Cancellation Policy
1.3 (67 reviews)
1.4 (404 reviews)
Reviewer's quote

...We ordered a Purple (purple series 3 ) mattress today, and it has a100% guaranty of Love it or return it for a full refund. They say to sleep on it at least 30 nights. (Have 100 days to return)..

Shelisa S

...They removed the bed and then have not refunded my money. The sale date was Sept 7th 2019. Today is Nov 11, 2019 and I still do not have my refund...

William W

TempurPedic and Sleep Number Pros and Cons

Pros
  • Store where i purchaced
  • Answered the phone
  • Bed is amazing
  • Bed
  • Can raise and lower bed
  • Showroom and product
Cons
  • Terrible customer service
  • Warrant and customer service
  • Mattress at all
  • Customer service
  • Lack of customer service
  • Return policy

TempurPedic and Sleep Number Most Positive Reviews

Top rated reviews
5

Hi,

I have a tempurpedic mattress in king size bed and it is celebrity.

I enjoy the pillowtop and get a very good nig...

5

Fantastic bed, just bought my second one. Very adjustable and easy to use. Customer service was great when needed. Have...

TempurPedic and Sleep Number Most Critical Reviews

Lowest rated reviews
1


On 8/30/14 we bought a Tempur-Pedic Cloud Supreme. We had been very disappointed with our experience with innerspring...

1

After purchasing a sleep number bed and trying it out for 2 weeks, only to realize that both my wife and I were waking u...

TempurPedic and Sleep Number Latest Reviews

Recent published reviews
1.4

I purchased a tempurPedic 3 years ago for $2000. This was the biggest mistake I have ever made. I wake up with neck,...

Read all 340 reviews
1.7

We bought a queen size Sleep Number bed around the first of November, soon after I got out of the hospital. I wanted a b...

Read all 1066 reviews

TempurPedic and Sleep Number Products and Services

Most reviewed product and services
  • Tempurpedic Mattress (228 reviews)
  • Tempurpedic Bed (56 reviews)
  • TempurPedic Tempur-cloud Extra-soft Mattress (7 reviews)
  • Sleep Number Bed (446 reviews)
  • Sleep Number Mattress (185 reviews)
  • Sleep Number Customer Care (73 reviews)