PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sleep Number and TempurPedic as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sleep Number
TempurPedic

Sleep Number and TempurPedic Overview

Total reviews
1066
340
Company responses
26
0
Issues resolved
8
4

Sleep Number was first mentioned on PissedConsumer on Oct 23, 2008 and since then this brand received 1066 reviews. It is 726 reviews more than TempurPedic received since Jan 27, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Sleep Number customer support team and TempurPedic customer service.

Sleep Number and TempurPedic Consumer Ratings

Rank
51 out of 310 in Bed and Bath category
45 out of 310 in Bed and Bath category
Customer service
48 in category
38 in category
Staff
25 in category
40 in category
Exchange, Refund and Cancellation Policy
36 in category
40 in category

According to consumer ratings and reviews, TempurPedic ranks 6 points higher in the Bed and Bath category than Sleep Number. People gave Sleep Number 1.4 stars for Customer service criterion in Bed and Bath category and it is 43 points higher than the worst rated brand in this category. At the same time, TempurPedic was rated 1.6 stars for Customer service criterion in this category and it is 53 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Sleep Number has a higher rating than TempurPedic. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Sleep Number 1.4 stars and it is 60% greater than other in category. TempurPedic however was rated 1.3 stars and it is 56% greater than other in category.

Sleep Number and TempurPedic Rating Details

Customer service
1.4 (498 reviews)
1.6 (70 reviews)
Reviewer's quote

The next day I called customer service, which reaffirmed what the delivery men said. I told her I wasn't paying for it. "Oh," she said, "you don't want to ruin your credit, do you?" I demanded to speak to a supervisor, who said the same thing, but became more conciliatory when I said I was going to...

Renna

...I honestly have no complaints with customer service, everyone seemed to be very knowledgeable and friendly. The only con to me is the shipping time which they claim is 7-15 business days but I’m getting a new bed for free and it was very easy to file the claim..

PissedConsumer1706627
Staff
2 (442 reviews)
1.9 (60 reviews)
Reviewer's quote

...I thought the staff was well trained. I did have a concern about the waranty but they explained the proration and it seems fair. ..

PissedConsumer949848

YOU, the distributor and seller of a DEFECTIVE and EXPENSIVE product under a warranty need to take full responsibility and empower your impotent management staff to take care of emergency customer situations like this one. We were so disgusted by the lack of customer response at Orange County...

PissedConsumer772418
Exchange, Refund and Cancellation Policy
1.4 (404 reviews)
1.3 (67 reviews)
Reviewer's quote

...They removed the bed and then have not refunded my money. The sale date was Sept 7th 2019. Today is Nov 11, 2019 and I still do not have my refund...

William W

...We ordered a Purple (purple series 3 ) mattress today, and it has a100% guaranty of Love it or return it for a full refund. They say to sleep on it at least 30 nights. (Have 100 days to return)..

Shelisa S

Sleep Number and TempurPedic Pros and Cons

Pros
  • Bed
  • Can raise and lower bed
  • Showroom and product
  • Store where i purchaced
  • Answered the phone
  • Bed is amazing
Cons
  • Customer service
  • Lack of customer service
  • Return policy
  • Terrible customer service
  • Warrant and customer service
  • Mattress at all

Sleep Number and TempurPedic Most Positive Reviews

Top rated reviews
5

Fantastic bed, just bought my second one. Very adjustable and easy to use. Customer service was great when needed. Have...

5

Hi,

I have a tempurpedic mattress in king size bed and it is celebrity.

I enjoy the pillowtop and get a very good nig...

Sleep Number and TempurPedic Most Critical Reviews

Lowest rated reviews
1

After purchasing a sleep number bed and trying it out for 2 weeks, only to realize that both my wife and I were waking u...

1


On 8/30/14 we bought a Tempur-Pedic Cloud Supreme. We had been very disappointed with our experience with innerspring...

Sleep Number and TempurPedic Latest Reviews

Recent published reviews
1.7

We bought a queen size Sleep Number bed around the first of November, soon after I got out of the hospital. I wanted a b...

Read all 1066 reviews
1.4

I purchased a tempurPedic 3 years ago for $2000. This was the biggest mistake I have ever made. I wake up with neck,...

Read all 340 reviews

Sleep Number and TempurPedic Products and Services

Most reviewed product and services
  • Sleep Number Bed (446 reviews)
  • Sleep Number Mattress (185 reviews)
  • Sleep Number Customer Care (73 reviews)
  • Tempurpedic Mattress (228 reviews)
  • Tempurpedic Bed (56 reviews)
  • TempurPedic Tempur-cloud Extra-soft Mattress (7 reviews)