PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sleep Number and TempurPedic as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sleep Number
TempurPedic

Sleep Number and TempurPedic Overview

Total reviews
1113
355
Company responses
26
0
Issues resolved
10
4

Sleep Number and TempurPedic Consumer Ratings

Rank
50 out of 211 in Bed and Bath category
46 out of 211 in Bed and Bath category
Customer service
46 in category
35 in category
Exchange, Refund and Cancellation Policy
40 in category
38 in category
Product or Service Quality
37 in category
45 in category
Website
37 in category
34 in category

Sleep Number and TempurPedic Rating Details

Customer service
1.4 (531 reviews)
1.6 (77 reviews)
Reviewer's quote

From the very beginning we experienced problems with the remote controls and spent too many phone calls to customer service and tech support without resolution. In fact, at some point in our attempt to solve the problem, Sleep Number sent a second set of remotes and told us it would now require 4...

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...I honestly have no complaints with customer service, everyone seemed to be very knowledgeable and friendly. The only con to me is the shipping time which they claim is 7-15 business days but I’m getting a new bed for free and it was very easy to file the claim..

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Exchange, Refund and Cancellation Policy
1.4 (427 reviews)
1.4 (73 reviews)
Reviewer's quote

...When I went to exchange my pillows, I was told I had indeed purchased pillow protectors. I bought a remote intending to have my bed delivered. Now I cant return the remote without paying for it...

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...ameters of THEIR process--ALL WHILE YOU ARE QUITE LITERALLY LOSING SLEEP BECAUSE OF THEIR FAILED PRODUCT!! * Next, they may affirm that you've qualified for a refund, but Tempur-Pedic takes no initiative in reaching out to inform you of a protocol for finally receiving compensatory costs recuperation or bringing closure to your claim. You're left with a failed product needing disposal & compensation. DON'T DO IT, FOLKS!!! IF ...

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Product or Service Quality
1.7 (419 reviews)
1.5 (79 reviews)
Reviewer's quote

...I contacted customer service and told them that I was a disabled person living with my 80 year old mother. I could not do any hard lifting to detect the problem. Employee was less than caring..

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...she set it out for day &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; opened the zipper noticed the foam had holes everywhere she called csr service was told to go to website...

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Website
2.2 (417 reviews)
2.3 (63 reviews)
Reviewer's quote

As usual, no help was found there except to funnel me back to the website and a myriad of help articles that were also useless. I finally called HQ. It was at that point when I was told that the Sleep IQ app isn't compatible with my phone because the connection was unstable - the company "suggests"...

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Power frame broke and damaged mattress. Tempurpedic said at first warranty is with Reverie even tho the item is branded tempurpedic. I have spent hours and hours trying to get it straightened out. They do not care!They send you emails and do not follow thru on them. They use sub rate delivery...

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Sleep Number and TempurPedic Pros and Cons

Pros
  • Bed
  • Can raise and lower bed
  • Showroom and product
  • Store where i purchaced
  • Bed is amazing
  • Answered the phone
Cons
  • Customer service
  • Lack of customer service
  • Return policy
  • Terrible customer service
  • Warranty
  • Warrant and customer service

Sleep Number and TempurPedic Most Positive Reviews

Top rated reviews
5

Fantastic bed, just bought my second one. Very adjustable and easy to use. Customer service was great when needed. Have...

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5

Hi,

I have a tempurpedic mattress in king size bed and it is celebrity.

I enjoy the pillowtop and get a very good nig...

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5

I wish I had visited this review site before I bought two beds at the veteran's day sale!. The sales rep was very...

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5

My cat sat on the bed remote in such a way that it would no longer work! The technician walked me right through...

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Sleep Number and TempurPedic Most Critical Reviews

Lowest rated reviews
1

After purchasing a sleep number bed and trying it out for 2 weeks, only to realize that both my wife and I were waking u...

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1


On 8/30/14 we bought a Tempur-Pedic Cloud Supreme. We had been very disappointed with our experience with innerspring...

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1

When we first got our Sleep Number bed, we felt it was the best night's sleep we had ever had. At that time we were usi...

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1

I had four go bad in the last 4 years they will not back up a 5th replacement, can't sleep on it causes severe back...

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Sleep Number and TempurPedic Latest Reviews

Recent published reviews
2.4

I've had my bed for 3 wonderful years, then all of a sudden it started losing air.
I contacted customer service and told...

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1

After using two new XL mattresses for 8 months they developed depressed areas on both. My wife's (98lbs weight) has beco...

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No votes

Valve from the pump to the bed Is leaking

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1.7

Power frame broke and damaged mattress. Tempurpedic said at first warranty is with Reverie even tho the item is branded...

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Sleep Number and TempurPedic Products and Services

Most reviewed product and services
  • Sleep Number Bed (459 reviews)
  • Sleep Number Mattress (186 reviews)
  • Sleep Number Customer Care (78 reviews)
  • Tempurpedic Mattress (230 reviews)
  • Tempurpedic Bed (57 reviews)
  • TempurPedic Tempur-cloud Extra-soft Mattress (7 reviews)