Sleep Number vs Steinhafels

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Sleep Number

Furniture and Decor
  • 5 ISSUES RESOLVED
  • 766 TOTAL REVIEWS
  • $930K CLAIMED LOSSES
  • $3.2K AVERAGE LOSS
1.8
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Bed 8
  • Can raise and lower bed 7
  • Demo i tried in the showroom 5
  • Showroom and product 4
  • Staff at store level 4

Customers don't like

  • Customer service21
  • Lack of customer service14
  • Lack of customer satisfaction10
  • Poor customer service9
  • Return policy9

Products by Sleep Number

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Steinhafels

Furniture and Decor
  • 1 ISSUES RESOLVED
  • 107 TOTAL REVIEWS
  • $49K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
1.7
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Selection 3
  • Mattress for the first 1-2 years 2
  • Pick up area staff 2
  • Salesman 1
  • Spoken promises 1

Customers don't like

  • Poor customer service9
  • Customer service7
  • Poor management4
  • Management3
  • Service3

Products by Steinhafels

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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