Skype vs Time Warner Cable

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Skype

Media
  • 0 ISSUES RESOLVED
  • 29 TOTAL REVIEWS
  • $2.9K CLAIMED LOSSES
  • $260 AVERAGE LOSS
1.2
Website
Customer service
Billing Practices
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Convenience 2
  • Free video calls 1
  • Used to when you could ring them with problems or complaints 1
  • Used to be good 1

Customers don't like

  • Customer service7
  • Impossible to deal with4
  • Look like cheating now4
  • Insincere apologies for inconvenience2
  • Unreasonable behaviour2

Products by Skype

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Time Warner Cable

Telecommunications
  • 5 ISSUES RESOLVED
  • 1438 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $3.5K AVERAGE LOSS
1.6
Website
Customer service
Billing Practices
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Internet speed when it works 11
  • No contract 7
  • Field technician 6
  • Variety of channels 6
  • Techs who came to my home 4

Customers don't like

  • Lack of problem solving29
  • No solution to simple task27
  • Argumentative customer service23
  • Frequent cable outages14
  • Customer service13

Products by Time Warner Cable

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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