PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Skrill and Western Union as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Western Union

Skrill and Western Union Overview

Total reviews
Company responses
Issues resolved

Western Union was first mentioned on PissedConsumer on Aug 12, 2007 and since then this brand received 751 reviews. It is 620 reviews more than Skrill received since Dec 1, 2014.

Skrill and Western Union Consumer Ratings

18 out of 293 in Cash Services category
34 out of 293 in Cash Services category
Customer service
11 in category
27 in category
10 in category
23 in category
Diversity of Products or Services
14 in category
23 in category

According to consumer ratings and reviews, Skrill ranks 16 points higher in the Cash Services category than Western Union. People gave Skrill 2.1 stars for Customer service criterion in Cash Services category and it is 56 points higher than the worst rated brand in this category. At the same time, Western Union was rated 1.3 stars for Customer service criterion in this category and it is 40 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Skrill has a higher rating than Western Union. Regarding Diversity of Products or Services criterion, consumers gave Skrill 1.8 stars and it is 79% greater than other in category. Western Union however was rated 1.5 stars and it is 66% greater than other in category.

Skrill and Western Union Rating Details

Customer service
2.1 (41 reviews)
1.3 (207 reviews)
Reviewer's quote

I have not received money in my account and customer service not responding to resolve my issue..


By phoning through to a customer service representative, however, I eventually found out that the receiver has up to 90 days from the sent date to make the pick up. In this case, the receiver needs to obtain an updated passport, which may take him a few more weeks, but then there should be no...

Douglas Miller
2.3 (39 reviews)
1.7 (201 reviews)
Reviewer's quote

...SKRILL = Fraud! Now I can't open their website, they do not reply my emails, reatils support can't do nothing. I can't contact any supervisor. If they allow me to login - I will close account and withdrawal my money...

boris f

...Despite advising Western Union through their official website form and via their UK email address no refund has been forthcoming..

James R
Diversity of Products or Services
1.8 (35 reviews)
1.5 (151 reviews)
Reviewer's quote

I send money to my friend application showing it is in pending condition how I can proceed it please help I need urgent


(This is the first time I am using WU, so it’s a combination of misunderstanding its range of services and a lack of understanding Spanish). The money was sent from WU Colon in Quito to WU in Arizona. Unfortunately my friend (who has an Arizona bank account) currently lives in Colombia and cannot...

Donnavan-John L

Skrill and Western Union Pros and Cons

  • Verification
  • Null
  • Slow account verification
  • Wu wire service
  • Past transfers went well
  • Fair
  • Customer support presents donkey show
  • Trash service
  • Monkey show presented by skrill staff
  • Customer service
  • Will not use western union again
  • Customer service no resolution

Skrill and Western Union Most Positive Reviews

Top rated reviews

skill id {{Redacted}}
i cant send money. so i calling, plese solve this problem.


I regularly feed orphanages in sri lanka & india in memory of my late mother. I feed the relevant funds thru Weste...

Skrill and Western Union Most Critical Reviews

Lowest rated reviews

someone hacked my account When amount dedicated (1100$) from my account i updated skrill by that even i called inform ab...


I tried sending money and it came back declined. WU took the money out of my bank account anyway. Today,, Saturday 8/30...

Skrill and Western Union Latest Reviews

Recent published reviews

I ran out of airtime and the call was ended

Read all 131 reviews

I have been sending money to my family in Netherlands for years. All of the sudden they send me a message stating that...

Read all 751 reviews

Skrill and Western Union Products and Services

Most reviewed product and services
  • Skrill Account (67 reviews)
  • Skrill Money Transfer (19 reviews)
  • Western Union Money Transfer (369 reviews)
  • Western Union Money Order (100 reviews)
  • Western Union Customer Care (33 reviews)