PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SkinStore and Ulta as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SkinStore
Ulta

SkinStore and Ulta Overview

Total reviews 164 898
Company responses 0 0
Issues resolved 3 6

SkinStore and Ulta Consumer Ratings

Rank
244 out of 941 in Cosmetics and Personal Care category
177 out of 941 in Cosmetics and Personal Care category
Customer service
203 in category
143 in category
Reliability
170 in category
123 in category
Product or Service Quality
213 in category
123 in category
Website
193 in category
103 in category

SkinStore and Ulta Rating Details

Customer service
1.1 (78 reviews)
1.4 (346 reviews)
Reviewer's quote

...My customer service experience has been less than stellar now that there is a problem. They promise return contact within 24 hours but ask that we allow up to 48 hours due to pandemic issues. It has been over 48 hours...

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...Today 9/11 I reached out to customer service to be told that a new order could be sent. Excuse me a new order why had Ulta not ship when notification was sent. The CSR told me that they were not informed until 9/8...

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Reliability
1.2 (75 reviews)
1.6 (210 reviews)
Reviewer's quote

Skinstore whom Ive used for years never delivered an order. When I went online to track it it referred to an old order for months before. The helpline said it was very unusual and would check into it and get back to me. Its now been over a month and Ive heard nothing, received nothing, the message...

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The store exchanged the product with no problem.Thanks!

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Product or Service Quality
1.3 (76 reviews)
1.9 (248 reviews)
Reviewer's quote

I bought a defective product from them. Its been a month, and they show no signs of giving me a refund. ..

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I called the phone number to customer service and the number is basically not in service. Very disappointed..

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Website
1.6 (72 reviews)
2.3 (281 reviews)
Reviewer's quote

...Do not place an order with this website. They should be banned for taking advantage of customers..

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...If Ulta took any responsibility for this at all that was worth my time waiting on the items and fixed their website I would be not as upset. But its an oh well. Wait till you get it...

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SkinStore and Ulta Pros and Cons

Pros
  • Never received product
  • Never recieved promotional items
  • Usually excellent products
  • Points program
  • In-store shopping
  • Rewards card
Cons
  • Customer service non-exsistant
  • Customer service staff accusations
  • Them making it difficult for a customer to correct their mistake
  • Customer service
  • Ordering online
  • Rude customer service

SkinStore and Ulta Most Positive Reviews

Top rated reviews
5

.It said I get 10 dollars of my order didnt see it help

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5

What has pushed me to write this is an incident that happened maybe 3 weeks ago.
A customer came in and wandered...

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4.7

I ordered two bottles of skincare from SkinStore. One arrives empty because it had leaked out. With a simple call, they...

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5

The in store customer service could be a little better...so i said forget it and started to shop online...their...

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SkinStore and Ulta Most Critical Reviews

Lowest rated reviews
1

I ordered cosmetics on June 6, received someone else's order 2 weeks later. I emailed the company using the e-mail addre...

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1

my granddaughter worked for you and was very mistreated while working for you. she was bullied and all the girls would...

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1

This company, which was the ONLY place from which I would order, is awful. Just awful.

I ordered $100 moisturizer a...

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1

Bought over $500. of hair/beauty products @ Fashion Island store (Orange County, CA.), the sales girl was very rude and...

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SkinStore and Ulta Latest Reviews

Recent published reviews
No votes

I mailed the item I purchased a week ago and it has been delivered however my account has not been refunded.

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4.2

The store exchanged the product with no problem.
Thanks!

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2.8

Skinstore whom Ive used for years never delivered an order. When I went online to track it it referred to an old order f...

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2.5

I called the phone number to customer service and the number is basically not in service. Very disappointed.

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SkinStore and Ulta Products and Services

Most reviewed product and services
  • Skinstore Shipping Service (29 reviews)
  • Skinstore Deal (3 reviews)
  • Skinstore Health And Beauty Advertisement (1 review)
  • Ulta Manager (54 reviews)
  • Ulta Makeup (37 reviews)
  • Ulta Cashier (27 reviews)