PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sona Medspa and Skin Vitality as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sona Medspa
Skin Vitality

Sona Medspa and Skin Vitality Overview

Total reviews 95 25
Company responses 1 0
Issues resolved 1 1

Sona Medspa and Skin Vitality Consumer Ratings

Rank
99 out of 714 in Beauty Salons and Spas category
104 out of 714 in Beauty Salons and Spas category
Customer service
69 in category
66 in category
Product or Service Quality
76 in category
74 in category
Price Affordability
102 in category
114 in category
Diversity of Products or Services
92 in category
102 in category

Sona Medspa and Skin Vitality Rating Details

Customer service
1.6 (53 reviews)
1.6 (22 reviews)
Reviewer's quote

Very disappointed in services ! injectables have my face looking deformed, poor customer service in that the person who injected me commented “well it’s not a facelift!” Some nerve after I spent over $1800 for treatment! I’m just pissed that I’m stuck till injectables wear off ! With a deformed...

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DON'T WASTE YOUR MONEY! WORST customer service EVER! Super shady. I could provide many details but in short..

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Product or Service Quality
1.4 (50 reviews)
1.5 (20 reviews)
Reviewer's quote

...Need to contact Legal Service and contact individuals with the same Problems or another problems that women have experience. ..

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This place is all "smoke and mirrors"! I spent a lot of money and would have spent more, if I had not been so disappointed in their "Customer Service". My Cool Sculpting treatments produced a highly undesirable effect and left me with a peculiar shaped abdomen, much uglier than just a plump stomach...

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Price Affordability
1.7 (48 reviews)
1.4 (18 reviews)
Reviewer's quote

...The manager at that point credited my Acct back for the two regular specials and charged me full price for the thighs. That voided out my special price and cost me $220 more. If she had just charged me the difference it would have been $100 more...

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I cancelled on June 7th ( well before the appointment date of August 15/18 -My credit card was not only charged the $50 but also the entire “Quoted” price of $2100. I have called the Kitchener location- the call center and spoken to SARAH P ( surname and information below). In short I was advised...

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Diversity of Products or Services
1.9 (47 reviews)
1.7 (17 reviews)
Reviewer's quote

...They are deceptive, useless, and I would never recommend using their services. Stay away and find another, honest, provider..

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...won’t care about your appointment follow up or anything else The girls In the front desk are really rude No customer service at all in this location the products are all over prices compared to other clinics I referred my sister and my friend for them and they also tread them bad and now they are disappointed I had Very bad experience if there were minus star I would give that Not recommended at...

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Sona Medspa and Skin Vitality Pros and Cons

Pros
  • Nurse practitioner
  • Technician was wonderful
  • Customer service
  • Initial care about their clients
Cons
  • Deceptivness of the rep who sold me the treatment package
  • Way they treated you if something went wrong
  • Results
  • Uneducated staff
  • Only care about your money
  • No results from the treatment

Sona Medspa and Skin Vitality Most Positive Reviews

Top rated reviews
5

Worst customer service ever! Ashley, the so called manager there is so rude!

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5

I was able to get a last minute appointment at Skin Vitality for my obsession that is Botox!
I had never had a procedure...

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5

I received Botox and facial filler two weeks ago by Jessica Pebbles @ Sona Med Spa (Little Rock) Location. It was an...

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4.9

I am a long time patient of this company and felt compelled to write a review of my experience after reading the other...

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Sona Medspa and Skin Vitality Most Critical Reviews

Lowest rated reviews
1

I Have Malasma Of The Face. Sona Told Me They Could Fix my Face. They Subjected Me To Pixell Laser, AFT, & CHEMICAL...

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1

went for an ipl a complete joke from start to finish I have had IPL for years I would drive to Woodbridge from Hamilton...

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1

I requested a refund of my credit because the results were not as good as results from my dermatologist for the CO2 lase...

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1

I wish I red the reviews before visiting the clinic, I booked for the free consultation for the fraxel treatment, with a...

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Sona Medspa and Skin Vitality Latest Reviews

Recent published reviews
2

First if all I had to listen to the managers personal problems to start with. Then I had two treatments and paid during...

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4

So I had my BOTOX done 11 days ago I know they say 14 days for the full effect so I'll wait 4 more days and edit this...

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1

The PA, Shane, couldn’t diagnose me correctly my first, second, or third visit but billed me all for full visits and...

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1

DON'T WASTE YOUR MONEY! WORST customer service EVER! Super shady.
I could provide many details but in short... I had EM S...

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Sona Medspa and Skin Vitality Products and Services

Most reviewed product and services
  • Sona Medspa Laser Hair Removal (19 reviews)
  • Sona Medspa Coolsculpting Body Treatment (13 reviews)
  • Sona Medspa Customer Care (8 reviews)
  • Skin Vitality Coolsculpting Body Treatment (5 reviews)
  • Skin Vitality Botox Injection (5 reviews)
  • Skin Vitality Customer Care (2 reviews)