PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ugg and Skechers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ugg
Ugg
2.0
Skechers
2.3
Ugg
Skechers

Ugg and Skechers Overview

Total reviews 254 2150
Company responses 0 0
Issues resolved 4 16

Ugg and Skechers Consumer Ratings

Rank
900 out of 4780 in Footwear and Clothing category
647 out of 4780 in Footwear and Clothing category
Customer service
713 in category
550 in category
Price Affordability
1096 in category
712 in category
Product or Service Quality
684 in category
883 in category
Exchange, Refund and Cancellation Policy
698 in category
609 in category

Ugg and Skechers Rating Details

Customer service
1.6
(85 reviews)
1.9
(723 reviews)
Reviewer's quote

While the Uggs response was not what I wanted, the customer service rep delivered the message very nicely. My granddaughter wanted the Uggs mini boots and I had been hoping to secure a discount because of the high price..

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...Finally for customer service # wasnt easy. It should be on Skechers web page. Your person on web page was so nice and helpful...

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Price Affordability
2
(79 reviews)
2.6
(689 reviews)
Reviewer's quote

...The picture looked very different from the actual slipper and the price was very expensive for the product. Why is it the picture looked very different? I will look forward to hearing from you! Janet Giewont607-275-****..

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I got defected shoe of price 6499/- and the company not want to exchange that shoe. I really feel disappoint to buy this shoe and from their services. I really want to wear this shoe but after getting defected shoe I can't even imagine that this type of branded company did this type of service...

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Product or Service Quality
2.2
(78 reviews)
1.9
(752 reviews)
Reviewer's quote

..."I've been buying UGGs for 25-years, they will last a decade or more, and the customer service is amazing!" Not any more UGG is not the same company. The product quality is terrible. So is their customer service...

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...They are not high-quality if they do that and I should be getting a new pair I didnt ask for money back. I didnt ask to exchange them for anything. I simply want the same exact pair of shoes and hope that they dont fall apart too...

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Exchange, Refund and Cancellation Policy
1.7
(78 reviews)
1.9
(625 reviews)
Reviewer's quote

My return/exchange. Have had no communication and the tracking information said you received my return. No real person to talk to. Very disgusted with uggs customer service!

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Trying to manage site for return & refund. Site very difficult to use & chat person was of zero help - they had automated answers that did not apply to my return & refund..

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Ugg and Skechers Pros and Cons

Pros
  • No pros
  • Comfy and warm
  • Boots look great and feel comfortable
  • Comfortable
  • Comfort
  • How they fit
Cons
  • Customer service
  • I hand not received them
  • Appalling service
  • Customer service
  • Poor quality
  • Poor product

Ugg and Skechers Most Positive Reviews

Top rated reviews
5

Thanks for this platform. I was able to resolve my issue with Ugg. Before I used this site I was unable to get the...

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5

I have flat feet, and have trouble finding shoes that fit and don't have any pinch points. Work shoes with steel toes...

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5

No not returning unless you have the original Sammys if you do I will love to have a pair of black in 71/2

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5

I wore my brand new pair of Sketchers on a trip to Myanmar, Cambodia, Laos. They were super comfortable from the first...

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Ugg and Skechers Most Critical Reviews

Lowest rated reviews
1

I bought the boots 2 weeks ago. They are the newest addition which are water resistant. Well not so much. I wore them...

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1

4 charges for one pair of shoes...phone number...OUT OF SERVICE!

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1

Boot has one year warranty. Bought on Nov 24, 2017 returned on Nov 21, 2018 and was told boot was out of warranty. Hey...

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1


They are rip offs they knew they knew they didn't have the sneaker in stock so they sent a pair thats not even similia...

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Ugg and Skechers Latest Reviews

Recent published reviews
No votes

Ugg been out for so many years why would you hold back on the Taz for kids big kids and women if theyre so much loved...

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No votes

Never got to talk to anyonetried to fill out on line and was not able to completetried to take shoes back to Dams club...

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No votes

I have been back and forth with Fedex and Ugg customer care regarding a christmas gift I never received. It was delivere...

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3

I called sketchers and told them that my grandchildren sent me a pair of shape ups for Christmas and that the bottom is...

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