PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sitejabber and Viator as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Sitejabber and Viator Overview

Total reviews
Company responses
Issues resolved

Viator was first mentioned on PissedConsumer on Aug 1, 2012 and since then this brand received 743 reviews. It is 726 reviews more than Sitejabber received since Jan 15, 2016.

Sitejabber and Viator Consumer Ratings

14 out of 225 in Review Websites and Directories category
69 out of 696 in Travel Agencies category
Product or Service Quality
4 in category
62 in category
8 in category
68 in category
Customer service
3 in category
72 in category

Sitejabber and Viator Rating Details

Product or Service Quality
1.7 (12 reviews)
1.7 (292 reviews)
Reviewer's quote

...Once someone left the negative review about your service or product, then they will start to send you endless email to contact you from CEO to many other staff from SiteJabber. com. Block them as soon as you receive those email...


...I of course demanded a refund since they could not provide product, and offered the refund via email. They then proceeded to ignore me. So I disputed it via Paypal which I purchased through...

1.5 (11 reviews)
2.1 (312 reviews)
Reviewer's quote

This website is the worse. It’s a scam and I will never use it again! I’ve learned my lesson..


The website (shown below) says that cancellations are free up to 24 hours in advance. No problem because the tour was scheduled to start in 30 hours right? Wrong! Apparently, the tour had to be cancelled 24 hours in advance of the date of the tour, not the time of the tour. Totally misleading - why...

Cortie T
Customer service
1.8 (10 reviews)
1.5 (342 reviews)
Reviewer's quote

this company is enabling a customer to blackmail me and they will do nothing about it..


...Horrible company! Horrible customer service! If there was a way I could give -5 stars I would! This company put my best friend and my life in harms way. Please never book with Viator! You won’t get what you expected and it might cost you your life!..


Sitejabber and Viator Pros and Cons

  • Principal
  • Prompt reply and registration
  • Easy to book
  • Viator is totally unreliable
  • Good tours
  • Fake review site
  • Fakereviews
  • Enabling customer fraud
  • Customer service
  • Lack of service
  • Customer care

Sitejabber and Viator Most Positive Reviews

Top rated reviews

I posted a review on site jabber and it said it would go live, but it never stayed live. I reviewed 3 sites and the 2...


We booked two “Zion and Bryce Canyon National Parks Day Trip from Las Vegas (6648P5)” through Viator for January 2. We...

Sitejabber and Viator Most Critical Reviews

Lowest rated reviews

Sitejabber.com is a complete scam. As the "jabber" in the name implies, it is simply a website that promotes...


We had purchased a shuttle for 2 from Viator. Upon arriving at Orly I called them and they said a driver was on the...

Sitejabber and Viator Latest Reviews

Recent published reviews

I also wrote a review warning customer's of a SCAM.Never got published unless I have logged in.

Read all 17 reviews

Have used Viator many times in the past but no more! Booked transportation from Siem Rep, Cambodia to Bangkok,...

Read all 743 reviews

Sitejabber and Viator Products and Services

Most reviewed product and services
  • Sitejabber Review Listing (4 reviews)
  • Sitejabber Shopping Review Listing (2 reviews)
  • Sitejabber Account (1 review)
  • Viator Tour Booking (203 reviews)
  • Viator Customer Care (115 reviews)
  • Viator Tour (70 reviews)