PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Simply Self Storage and Uhaul as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Simply Self Storage
Uhaul

Simply Self Storage and Uhaul Overview

Total reviews 63 977
Company responses 0 0
Issues resolved 0 11

Simply Self Storage and Uhaul Consumer Ratings

Rank
81 out of 598 in Moving and Storage category
148 out of 1060 in Transportation and Logistics category
Customer service
71 in category
135 in category
Reliability
48 in category
95 in category
Price Affordability
78 in category
130 in category
Value for money
47 in category
108 in category

Simply Self Storage and Uhaul Rating Details

Customer service
1.5 (31 reviews)
1.3 (368 reviews)
Reviewer's quote

Forest Park , Ohio Ericka Dufresne is by far one of the rudest Customer Service / Mgrs. I Have EVER encountered in any of my Business Transactions. Instead of handling a Simply Storage issue with POISE and PROFESSIONALISM she reverted to yelling and screaming at me "TOTALLY OUT OF CONTROL" as well...

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When I emailed customer service to ask for some sort of compensation for all the additional cost, I was told they would refund our deposit of $50. 00 what a joke!! Doug Rayburn was the customer service agent that responded with that. He said that was all he could do, and asked me to continue being...

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Reliability
1.5 (27 reviews)
1.3 (314 reviews)
Reviewer's quote

DO NOT RENT FROM THIS LOCATION!They are negligent and dont keep the property secure. Lazy people work here and dont take care of the simplest problems - then people get broken into! There are currently 2 cuts in the fence to allow ANY POS criminal in to steal your valuables...they dont care! They...

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Their site information is totally unreliable and the 800# phone agents will take your reservation and CC number and issue a confirmation number which has no reliability in fact. At your requested pick up date there is no guarantee whatsoever that your "reserved" vehicle will be on site. They will,...

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Price Affordability
1.6 (24 reviews)
1.7 (292 reviews)
Reviewer's quote

They are running a bait and switch scam where they will give you a decent price to begin with and then increase your rate every 6 months. They have hit me with 2 increases and each time I asked to get it straightened out they have denied it. I even switched units to try to save money(supposedly)...

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...a tank they also charged me for their high price gas and filled the truck up completely pissed at u haul they are rip offs..

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Value for money
1.8 (24 reviews)
1.5 (260 reviews)
Reviewer's quote

...6/29/20 I will report this to FTC and my attorney because you do not wait 8 months later to collect on invalid charges during this pandemic to gain money. This is absolutely unprofessional and unacceptable. I took the time to go back through text to obtain dates and statements made, dates of pictures taken, and gathered my comments...

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...Well nevertheless, they didn't take it seriously -but my bank did and thanks to my bank, I got my money back...

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Simply Self Storage and Uhaul Pros and Cons

Pros
  • Staff is friendly and nice to me
  • Location
  • Clean
  • Making a reservation on line
  • Disliked unwillingness to resolve issues dropping the ball
  • Truck
Cons
  • Would not recommend
  • Employees and management deceitfulness and attitude
  • Stuff being stolen
  • Customer service
  • Service
  • Constant mistakes

Simply Self Storage and Uhaul Most Positive Reviews

Top rated reviews
5

My experience thus far is excellent. Matt Lemons is amazing. Due to my busy work schedule, I forgot to call about my...

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5

I had a accident with the U-haul trailer I rented in January 2015. Much of the things were damaged badly. I calle...

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5

I need next week to pay my unit

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5

The general manager, Kevin Gray, at this location is absolutely the most arrogant, despicable, nasty individual that I...

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Simply Self Storage and Uhaul Most Critical Reviews

Lowest rated reviews
1

Eight months of prepaid rent on two storage units are being kept on a month to month lease agreement. This company is...

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1

I've refrained from blasting UHAUL , but our moving ordeal has been a nightmare and it still isn't over. To top off all...

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1

simply self storage bought the uncle bobs storage I had rented at for 3 years,first rent was raised,then no one ever in...

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1

Do not patronize U-Haul Coon Rapids, MN! They wired a hitch on my vehicle Monday, shorting out my turn signals. Went...

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Simply Self Storage and Uhaul Latest Reviews

Recent published reviews
1

DO NOT RENT FROM THIS LOCATION!
They are negligent and dont keep the property secure. Lazy people work here and dont take...

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1

Please call me on my number 705-816-6696.

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No votes

I need to talk to someone immediately my contact info is 859 620-2819 Michael Reid

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No votes

On my day off. I started getting text messages from U-Haul about a rental. I called them to tell them that I had not...

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Simply Self Storage and Uhaul Products and Services

Most reviewed product and services
  • Simply Self Storage Storage Unit (19 reviews)
  • Simply Self Storage Customer Care (7 reviews)
  • Uhaul Truck Rental (310 reviews)
  • Uhaul Trailer Rental (80 reviews)
  • Uhaul Customer Care (78 reviews)