PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vivint and SimpliSafe as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vivint
SimpliSafe

Vivint and SimpliSafe Overview

Total reviews
686
8
Company responses
174
0
Issues resolved
3
1

Vivint was first mentioned on PissedConsumer on Jun 21, 2011 and since then this brand received 686 reviews. It is 678 reviews more than SimpliSafe received since Jan 17, 2017. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with SimpliSafe customer support team than with Vivint customer service.

Vivint and SimpliSafe Consumer Ratings

Rank
43 out of 294 in Security and Protection Services category
8 out of 294 in Security and Protection Services category
Customer service
50 in category
14 in category
Product or Service Quality
52 in category
16 in category
Price Affordability
66 in category
14 in category

According to consumer ratings and reviews, SimpliSafe ranks 35 points higher in the Security and Protection Services category than Vivint. People gave Vivint 1.2 stars for Customer service criterion in Security and Protection Services category and it is 56 points higher than the worst rated brand in this category. At the same time, SimpliSafe was rated 2.8 stars for Customer service criterion in this category and it is 92 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that SimpliSafe has a higher rating than Vivint. Regarding Price Affordability criterion, consumers gave Vivint 1.6 stars and it is 61% worse than other in category. SimpliSafe however was rated 3.5 stars and it is 87% greater than other in category.

Vivint and SimpliSafe Rating Details

Customer service
1.2 (279 reviews)
2.8 (5 reviews)
Reviewer's quote

...When I brought that up to customer service, they said they would get in contact with the salesman to verify, but never got back to me. Thank god for military orders, finally getting out of this nightmare..

PissedConsumer1661703

...I called customer service several times, each time got tech support people who were poorly trained, kept on hold a total of over an hour and no one could ever fix my problem. I finally cancelled the $24. 99 a month monitoring...

Debra B
Product or Service Quality
1.5 (251 reviews)
3 (4 reviews)
Reviewer's quote

...Just an abysmal product with horrendous support. Use anyone else. Get a dog for security..

Clifton C

...Nice training of your customer service reps Simplisafe. If I had sworn or something Maybe she could have said something but just hanging up after I waited 25 MINUTES is inexcusable. Good thing I have other means to protect my property cause Simplisafe will be cancelled ASAP...

Abenezer
Price Affordability
1.6 (237 reviews)
3.5 (4 reviews)
Reviewer's quote

I chose the higher priced items I found for my comparison and discovered that over the five years of sending payments to Citizens Bank, it would cost me almost double the price…STRIKE TWO. The main issue that was very negative to me was that I was taking out a personal loan from Citizens Bank for...

BIson W

Everything was handled wonderfully by simply safe. Tiarra was my rep whom walked me through getting everything fixed and working . Couldn't be happier

PissedConsumer1652499

Vivint and SimpliSafe Pros and Cons

Pros
  • Price
  • Speed when it worked
  • Service
  • Simplicity of system
Cons
  • Customer service
  • Service
  • Cancellation policies
  • Customer service
  • Bait and switch quotes from actual
  • Bad cusotomer service

Vivint and SimpliSafe Most Positive Reviews

Top rated reviews
5

I agreed to extend my contract in exchange from some addition equipment and was told that it would be several weeks...

4.8

Everything was handled wonderfully by simply safe. Tiarra was my rep whom walked me through getting everything fixed...

Vivint and SimpliSafe Most Critical Reviews

Lowest rated reviews
1

I have no cameras after a month and they called today and said it will be about another month. I will never use Vivint...

1.5

I purchased my alarm about 4 years and thankfully had no problems until about 2 weeks ago. My system just kept saying...

Vivint and SimpliSafe Latest Reviews

Recent published reviews
1.2

It seemed strange that I get a email from this forum after several months today. I have had the same problems with the...

Read all 679 reviews

I have ordered a SimpliSafe lock and it never made it my home. I called customer service the first time, had to wait 15...

Read all 8 reviews

Vivint and SimpliSafe Products and Services

Most reviewed product and services
  • Vivint Security System (204 reviews)
  • Vivint Customer Care (97 reviews)
  • Vivint Internet Service (23 reviews)
  • Simplisafe Security System (4 reviews)
  • Simplisafe Customer Care (2 reviews)