PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vivint and SimpliSafe as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vivint
1.8
Vivint
SimpliSafe

Vivint and SimpliSafe Overview

Total reviews 757 17
Company responses 174 0
Issues resolved 3 1

Vivint and SimpliSafe Consumer Ratings

Rank
49 out of 238 in Security and Protection Services category
22 out of 238 in Security and Protection Services category
Customer service
51 in category
15 in category
Product or Service Quality
57 in category
16 in category
Billing Practices
60 in category
19 in category
Price Affordability
74 in category
17 in category

Vivint and SimpliSafe Rating Details

Customer service
1.3 (333 reviews)
2.6 (10 reviews)
Reviewer's quote

Front door sensor sets off alarm on panel, changed the battery and a week later it did same thing! Called customer service and was put on hold forever and then was hung up on over and over! I talked to the online support and all they told me I was responsible for changing batteries in the sensors...

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...This subcontractor's existence is questionable! If you have any physical limitations, simplisafe will not be of any use to you! You will get little to no help from customer service. So, again if you are disabled STAY AWAY!!!..

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Product or Service Quality
1.5 (297 reviews)
2.9 (9 reviews)
Reviewer's quote

...I will be cancelling this service tomorrow...

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...Stop my service/monitoring. DONT WANT IT! ..

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Billing Practices
1.5 (283 reviews)
2.3 (6 reviews)
Reviewer's quote

See all the terrible reviews and unhappy customers all over the web regarding improper billing and unfair billing practices. I signed a 60 month contract for equipment monitoring with existing equipment and instead they reinstated the original contract and terms from when the equipment was...

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I am very unhappy with the simplisafe equipment that we have installed at our home. There has been issue after issue, that leads me to access their website to see how to fix. Additionally, the cameras are worthless. They are sporadic with footage during the day and at night, even with night vision,...

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Price Affordability
1.6 (282 reviews)
3.1 (9 reviews)
Reviewer's quote

...He danced around a lot when I asked questions, but I got to a price of around $!!40. 00 with a free doorbell camera and free installation, $31 a month monitoring. I gave a deposit on my CC and had an install appointment 1 hour later...

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Thanks so much for your quick response!

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Vivint and SimpliSafe Pros and Cons

Pros
  • Price
  • Speed when it worked
  • Service
  • Simplicity of system
Cons
  • Customer service
  • Service
  • Cancellation policies
  • Customer service
  • Bait and switch quotes from actual
  • Bad cusotomer service

Vivint and SimpliSafe Most Positive Reviews

Top rated reviews
5

I agreed to extend my contract in exchange from some addition equipment and was told that it would be several weeks...

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5

Thanks so much for your quick response!

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5

For no apparent reason my video clips wont go to todays date.. 1-3-2016 the last clip shiwing is 1-1-2016

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4.8

Everything was handled wonderfully by simply safe. Tiarra was my rep whom walked me through getting everything fixed...

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Vivint and SimpliSafe Most Critical Reviews

Lowest rated reviews
1

I have no cameras after a month and they called today and said it will be about another month. I will never use Vivint...

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1

My complaint is that some moron has been on the phone for an hour and cant stop my SimpliSafe from chiming

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1

Vivent is still charging me the fees while I am forced to wait until
October to get a tech over. My failed cameras would...

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1

As a disabled veteran, I opted for the professional installation offered. This subcontractor's existence is...

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Vivint and SimpliSafe Latest Reviews

Recent published reviews
No votes

Customer loyalty agreed to update my hub(indoor panel) my doorbell; and as incentive for staying with Vivint and...

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3.8

**Please STOP trying to bill me for $26.86. Stop my service/monitoring.
DONT WANT IT!
....Please Advise!!
Thank you
~Justin...

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No votes

I had Vicente service for 10 years. Two years ago I moved. At the time I canceled all my home services as well as...

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1

I am very unhappy with the simplisafe equipment that we have installed at our home. There has been issue after issue, th...

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Vivint and SimpliSafe Products and Services

Most reviewed product and services
  • Vivint Security System (213 reviews)
  • Vivint Sales Representative (23 reviews)
  • Vivint Internet Service (23 reviews)
  • Simplisafe Security System (6 reviews)