PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SimpliSafe and Vivint as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SimpliSafe
Vivint

SimpliSafe and Vivint Overview

Total reviews
9
700
Company responses
0
174
Issues resolved
1
3

SimpliSafe and Vivint Consumer Ratings

Rank
18 out of 236 in Security and Protection Services category
47 out of 236 in Security and Protection Services category
Website
12 in category
57 in category
Customer service
12 in category
48 in category
Reliability
17 in category
44 in category
Diversity of Products or Services
29 in category
58 in category

SimpliSafe and Vivint Rating Details

Website
3.2 (6 reviews)
1.7 (239 reviews)
Reviewer's quote

My complaint is that some moron has been on the phone for an hour and cant stop my SimpliSafe from chiming

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...My wife posted our experience on a local beware website and found several other people having similar experiences..

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Customer service
2.8 (5 reviews)
1.2 (291 reviews)
Reviewer's quote

...I called customer service several times, each time got tech support people who were poorly trained, kept on hold a total of over an hour and no one could ever fix my problem. I finally cancelled the $24. 99 a month monitoring...

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As well as if you have to time to follow-up days later with customer service to verify that they received an email notice of cancellation, or the time to go to a post office to mail a separate notice to make sure that they get it and stop lying. Feelings: I feel dirty, as though I shook hands with...

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Reliability
2.8 (5 reviews)
1.5 (239 reviews)
Reviewer's quote

Everything was handled wonderfully by simply safe. Tiarra was my rep whom walked me through getting everything fixed and working . Couldn't be happier

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I contacted Vivint to ask about installation of a new system. The price would have been several thousand dollars for equipment. I asked the rep if they would install used equipment if I purchased it and signed up for monitoring. I was told they would and even emailed the rep a list of what I was...

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Diversity of Products or Services
2.6 (5 reviews)
1.8 (218 reviews)
Reviewer's quote

I bought a refurbished alarm for my mother's residence. When I got it I drove over about an hour away to install the system. I encountered a problem with one of the entry sensors as they neglected to include the stickum tab so I was unable to affix it to the rear sliding glass patio door. In...

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...99/mo for services and that would include my two pieces of electronics. This was my deal at my first address. However, I was being billed $20...

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SimpliSafe and Vivint Pros and Cons

Pros
  • Simplicity of system
  • Price
  • Speed when it worked
  • Service
Cons
  • Customer service
  • Bait and switch quotes from actual
  • Bad cusotomer service
  • Customer service
  • Service
  • Cancellation policies

SimpliSafe and Vivint Most Positive Reviews

Top rated reviews
4.8

Everything was handled wonderfully by simply safe. Tiarra was my rep whom walked me through getting everything fixed...

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5

I agreed to extend my contract in exchange from some addition equipment and was told that it would be several weeks...

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3.3

BEWARE SimpliSafe lacks INTEGRITY: i signed up for SimpliSafe 2 weeks ago and the relationship is already off to a...

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5

For no apparent reason my video clips wont go to todays date.. 1-3-2016 the last clip shiwing is 1-1-2016

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SimpliSafe and Vivint Most Critical Reviews

Lowest rated reviews
1

My complaint is that some moron has been on the phone for an hour and cant stop my SimpliSafe from chiming

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1

I have no cameras after a month and they called today and said it will be about another month. I will never use Vivint...

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1.6

I purchased my alarm about 4 years and thankfully had no problems until about 2 weeks ago. My system just kept saying...

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1

Vivent is still charging me the fees while I am forced to wait until
October to get a tech over. My failed cameras would...

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SimpliSafe and Vivint Latest Reviews

Recent published reviews
No votes

I have ordered a SimpliSafe lock and it never made it my home. I called customer service the first time, had to wait 15...

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No votes

I called Vivint. Was told my wait time would be 25 minutes. I was on hold for 27 minutes and 14 seconds (I have the scre...

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3

I set my alarm tonight and a voice said “no link to dispatcher” so I tried to call and find out what was going on....

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2.4

Equipment and Application:
You get some good hardware for signing up and a very nice application to tie everything togeth...

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SimpliSafe and Vivint Products and Services

Most reviewed product and services
  • Simplisafe Security System (4 reviews)
  • Simplisafe Customer Care (2 reviews)
  • Vivint Security System (206 reviews)
  • Vivint Customer Care (97 reviews)
  • Vivint Internet Service (23 reviews)