PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about TempurPedic and Simmons Bedding Company as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

TempurPedic
Simmons Bedding Company

TempurPedic and Simmons Bedding Company Overview

Total reviews
354
253
Company responses
0
0
Issues resolved
4
2

TempurPedic and Simmons Bedding Company Consumer Ratings

Rank
45 out of 210 in Bed and Bath category
42 out of 210 in Bed and Bath category
Product or Service Quality
43 in category
42 in category
Customer service
35 in category
27 in category
Exchange, Refund and Cancellation Policy
38 in category
43 in category
Website
34 in category
32 in category

TempurPedic and Simmons Bedding Company Rating Details

Product or Service Quality
1.5 (78 reviews)
1.5 (33 reviews)
Reviewer's quote

...she set it out for day &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; opened the zipper noticed the foam had holes everywhere she called csr service was told to go to website...

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...They sent me a much lesser quality mattress and I called Beautyrest for clarification and they were absolutely wonderful on the phone to me. After 6 hours of fighting with Mattress Firm I did get the correct mattress finally..

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Customer service
1.6 (77 reviews)
1.8 (37 reviews)
Reviewer's quote

...I honestly have no complaints with customer service, everyone seemed to be very knowledgeable and friendly. The only con to me is the shipping time which they claim is 7-15 business days but I’m getting a new bed for free and it was very easy to file the claim..

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...The customer service from Simmons was very arrogant the first time I contacted them, when I contacted them again they didn't have the decency to contact me again . This is the most uncomfortable mattress already, giving us back pains, knee pains and hip pains etc. (In a very short time...

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Exchange, Refund and Cancellation Policy
1.4 (73 reviews)
1.3 (25 reviews)
Reviewer's quote

...ameters of THEIR process--ALL WHILE YOU ARE QUITE LITERALLY LOSING SLEEP BECAUSE OF THEIR FAILED PRODUCT!! * Next, they may affirm that you've qualified for a refund, but Tempur-Pedic takes no initiative in reaching out to inform you of a protocol for finally receiving compensatory costs recuperation or bringing closure to your claim. You're left with a failed product needing disposal & compensation. DON'T DO IT, FOLKS!!! IF ...

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I'm going on my 4th mattress exchange. I am totally upset with art van & Simmons beauty rest. Absolutely discussed...

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Website
2.3 (63 reviews)
2.3 (27 reviews)
Reviewer's quote

Power frame broke and damaged mattress. Tempurpedic said at first warranty is with Reverie even tho the item is branded tempurpedic. I have spent hours and hours trying to get it straightened out. They do not care!They send you emails and do not follow thru on them. They use sub rate delivery...

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...if you look online their online reviews are terrible one star or less but if you look at their website which the consumer cannot make a review on they have 4. 2 stars out of 5 liars don't buy their ***..

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TempurPedic and Simmons Bedding Company Pros and Cons

Pros
  • Store where i purchaced
  • Bed is amazing
  • Answered the phone
  • Mattress x 6 months then began saggina
  • Bloody nightmae
  • Appearance and comfort
Cons
  • Terrible customer service
  • Warrant and customer service
  • Permannt valleys and sag spots
  • Very shoddy workmanship
  • Sub par products
  • Product and customer service

TempurPedic and Simmons Bedding Company Most Positive Reviews

Top rated reviews
5

Hi,

I have a tempurpedic mattress in king size bed and it is celebrity.

I enjoy the pillowtop and get a very good nig...

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5

Mattress Firm sent me the incorrect mattress. They sent me a much lesser quality mattress and I called Beautyrest for...

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5

My cat sat on the bed remote in such a way that it would no longer work! The technician walked me right through...

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4.3

I bought simmons upholstery from big lots 3 times and NEVER had problems until I used my sofa for a surf board. Now the...

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TempurPedic and Simmons Bedding Company Most Critical Reviews

Lowest rated reviews
1


On 8/30/14 we bought a Tempur-Pedic Cloud Supreme. We had been very disappointed with our experience with innerspring...

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1

My review is for a Simmons Beautysleep (Huntcliff Plush Euro to be specific) I bought online. First of all the fumes...

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1

I had four go bad in the last 4 years they will not back up a 5th replacement, can't sleep on it causes severe back...

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1

We purchased two Simmons dark chocolate brown recliners at Big Lots It wasn't long before the faux leather was peeling...

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TempurPedic and Simmons Bedding Company Latest Reviews

Recent published reviews
1.7

Power frame broke and damaged mattress. Tempurpedic said at first warranty is with Reverie even tho the item is branded...

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1.3

It was delivered in bad shape

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1

It's a little bit frightening that when my mattress got"lost" the customer services department does not have the...

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No votes

7 week old pup chewed through the cord...02-290020

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TempurPedic and Simmons Bedding Company Products and Services

Most reviewed product and services
  • Tempurpedic Mattress (230 reviews)
  • Tempurpedic Bed (57 reviews)
  • TempurPedic Tempur-cloud Extra-soft Mattress (7 reviews)
  • Simmons Bedding Company Mattress (98 reviews)
  • Simmons Bedding Company Furniture Set (4 reviews)
  • Simmons Bedding Company Beautyrest Firm Mattress (3 reviews)