PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SilverScript and United Healthcare as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SilverScript
United Healthcare

SilverScript and United Healthcare Overview

Total reviews
272
731
Company responses
0
0
Issues resolved
0
4

SilverScript and United Healthcare Consumer Ratings

Rank
184 out of 1060 in Insurance category
197 out of 1060 in Insurance category
Customer service
134 in category
172 in category
Product or Service Quality
151 in category
139 in category
Value for money
110 in category
167 in category
Diversity of Products or Services
119 in category
204 in category

SilverScript and United Healthcare Rating Details

Customer service
1.3 (141 reviews)
1.2 (300 reviews)
Reviewer's quote

I spoke to two individuals this morning on your customer service line. The first person listened to my problem , she told how she was going to proceed and connect me to someone who could help. She came back on the line indicated she found the person and transfer me...

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Sent a ream of paperwork, twice. Talked to these people no less than six times over the past seven months and was twice told the payment had been mailed. Still waiting......... At the end of last year I dumped United Healthcare, for obvious reasons. Their employees in "customer service" are more...

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Product or Service Quality
1.3 (120 reviews)
1.3 (254 reviews)
Reviewer's quote

...I changed my D Plan from SilverScript(SS) back to United Healthcare for this year because of very poor service. Unfortunately, I forgot to cancel my automatic payments of premiums to SS. I made payments in Jan...

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... you are going to do busy with people I was a customer up until the end of last month I moved they canceled me but assured me that they could provide the same service in the new area and they would be re-enrolling me the day which I spoke to them which like the 28th or 29th of last month 2/28/2020 before old plan ran out which was a lie I didn't find out they couldn't u...

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Value for money
1.5 (120 reviews)
1.3 (169 reviews)
Reviewer's quote

...So I have to wait without my medicine pharmacy has wont let me pay my own money for says because I have insurance an its a controlled substance. They can take 72 hours to approve or not an that doesnt start until dr submits letter. Refuse to fill first 30 days while I wait...

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...They act like it is their money..

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Diversity of Products or Services
1.7 (106 reviews)
1.3 (240 reviews)
Reviewer's quote

...was told that they raised the teir and added a deductible to all insulin products..

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Claims for emergency services are never paid in a timely manner. It is not until we resubmit and complain that we are then told we have to submit notes - on every claim - you do not have the right to do this! Then notes are submitted and resubmitted with constant claims not to have received and...

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SilverScript and United Healthcare Pros and Cons

Pros
  • Non
  • Usually pretty good with pricing
  • Unknown
  • One rep did try to help me
  • Premiums ok
  • Extremely unhappy
Cons
  • Dishonest and trying to exploit money from seniors
  • Way i was treated
  • Dreadful customer service
  • Customer service
  • That they lied
  • Runaround they have given me

SilverScript and United Healthcare Most Positive Reviews

Top rated reviews
5

I called to only change my mom's address & phone #. They gave me an address to send them all the legal paperwork for...

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5

My daughter is very ill with abdominal pain and we had a scheduled doctor's appointment with a specialist for Thursday m...

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5

My regular med prices keep increasing with Silver Scripts. Since once you sign up with any RX plan, you're stuck for a...

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5

Hello im a member and i just found out that u guys hire convicts with felonys of fraud to take all our information ...

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SilverScript and United Healthcare Most Critical Reviews

Lowest rated reviews
1

I have never had so many problems as I have with silverscript. I live on disability so I have a budget. I moved from...

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1

Spent 4 weeks, 20 hours on the phone trying to change PCP. A simple change, same type of doc, same city, same...

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1

For 10+ months I have had nothing but aggravation with SilverScript CVS Caremark Drug PLan. They ship to the wrong...

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1

I had just got off the phone with UCHC. My issue was my refill for promethezine. First, I was told to call back in...

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SilverScript and United Healthcare Latest Reviews

Recent published reviews
1

they deny everything i try to get covered

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1

Can't login to website to check benefits. It keeps asking me for my healthsafe id. Used it earlier today. It keeps on...

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2

1.i never pay a copay list on plan.
2.prices are never same a d out of control.
3.when prices go up they won't do 3month r...

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1

UHC is now the worst healthcare insurance company in the U.S. and one of the largest in the world...sad statement. I am...

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SilverScript and United Healthcare Products and Services

Most reviewed product and services
  • Silverscript Medicare Part D Prescription Health Plan (64 reviews)
  • Silverscript Customer Care (33 reviews)
  • Silverscript Health Plan (22 reviews)
  • United Healthcare Health Insurance (253 reviews)
  • United Healthcare Customer Care (68 reviews)
  • United Healthcare Medical Claim (46 reviews)