PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wyndham Hotels And Resorts and Silverleaf Resorts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wyndham Hotels And Resorts
Silverleaf Resorts

Wyndham Hotels And Resorts and Silverleaf Resorts Overview

Total reviews
500
1053
Company responses
1
63
Issues resolved
1
2

Silverleaf Resorts was first mentioned on PissedConsumer on Mar 13, 2008 and since then this brand received 1053 reviews. It is 553 reviews more than Wyndham Hotels And Resorts received since Jan 13, 2008. Silverleaf Resorts responds to reviews and communicates with its consumers more often than Wyndham Hotels And Resorts. Silverleaf Resorts customer service team contacts its customers via PissedConsumer.com in 6 percent of cases. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Wyndham Hotels And Resorts customer support team and Silverleaf Resorts customer service.

Wyndham Hotels And Resorts and Silverleaf Resorts Consumer Ratings

Rank
189 out of 1799 in Hotels and Resorts category
172 out of 1799 in Hotels and Resorts category
Customer service
139 in category
115 in category
Staff
147 in category
92 in category
Location
160 in category
168 in category

According to consumer ratings and reviews, Silverleaf Resorts ranks 17 points higher in the Hotels and Resorts category than Wyndham Hotels And Resorts. People gave Wyndham Hotels And Resorts 1.5 stars for Customer service criterion in Hotels and Resorts category and it is 274 points higher than the worst rated brand in this category. At the same time, Silverleaf Resorts was rated 1.6 stars for Customer service criterion in this category and it is 298 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Silverleaf Resorts has a higher rating than Wyndham Hotels And Resorts. Regarding Location criterion, consumers gave Wyndham Hotels And Resorts 2.6 stars and it is 61% greater than other in category. Silverleaf Resorts however was rated 2.5 stars and it is 59% greater than other in category.

Wyndham Hotels And Resorts and Silverleaf Resorts Rating Details

Customer service
1.5 (193 reviews)
1.6 (243 reviews)
Reviewer's quote

...The customer service is horrendous on top of this. We this problem fixed now. We do not deserve to be ignored..

Quiana J

...I call customer service to cancel and they say well there's nothing we can do to help...

Marlon M
Staff
1.8 (176 reviews)
2 (221 reviews)
Reviewer's quote

The staff offered some stale bacon that had been sitting for probably well over the safe limit and I had to take it due to needing substance so my head would stop spinning and my system could calm down. The danger Wyndhams sales reps put people like me in with health conditions to make that buck is...

Mike S

...I even took cockroach from my unit to the staff meeting. But nothing done about it. Today, 5-4-18...

Matthew D
Location
2.6 (174 reviews)
2.5 (225 reviews)
Reviewer's quote

BAM I have an injury at this location wile a guest of Wyndham rewards and the hotel owners and insurance company and Franchisor all left me haging for $26,000 spent out of pocket and medical bills total piled up . I feel its wyndham Rewards who should be responsible for there actions in not keeping...

Lance G

...HICV has maxed out all available units, regardless if the timeshare owner uses that unit on their purchase week or they have banked it for another week or location. HICV has has also raised the maintenance fees for 2019 as well. So, Bonus Time IS NOT for empty units that haven't been sold...

Max T

Wyndham Hotels And Resorts and Silverleaf Resorts Pros and Cons

Pros
  • Sheets and towels were white
  • Beautiful brochures
  • Rooms are always clean and nice
  • Locations
  • Location
  • Spending time there with family and friends
Cons
  • Customer service
  • Deception
  • Long wait times on phone
  • Breach of contract
  • Not delivered what was said
  • That now we have to get attorney against silverleaf

Wyndham Hotels And Resorts and Silverleaf Resorts Most Positive Reviews

Top rated reviews
5

Wow, I'm just shocked that somebody would get that low and audio record people they work with. I left jobs in the past w...

5

They change a lot of promises and rules that change the way we use our vacations.

Wyndham Hotels And Resorts and Silverleaf Resorts Most Critical Reviews

Lowest rated reviews
1

We signed on for a timeshare presentation in Las Vegas because we were PROMISED tickets to Donny and Marie, and these...

1

Where do I begin? I wish we had read the reviews before we made the *** decision to show up to one of their long meeting...

Wyndham Hotels And Resorts and Silverleaf Resorts Latest Reviews

Recent published reviews
2.5

Stayed at One of their properties & it was roaches & bed bugs. Calling Wyndham corporate does nothing. I have pictures...

Read all 500 reviews

Bought a timeshare in the 90's with endless escape vacations and Orange Lake(the new owners) took it away. This is why...

Read all 1053 reviews

Wyndham Hotels And Resorts and Silverleaf Resorts Products and Services

Most reviewed product and services
  • Wyndham Hotels And Resorts Room (70 reviews)
  • Wyndham Hotels And Resorts Customer Care (47 reviews)
  • Wyndham Hotels And Resorts Sanitary Conditions (31 reviews)
  • Silverleaf Resorts Vacation Ownership (276 reviews)
  • Silverleaf Resorts Holiday Inn Vacation Ownership (36 reviews)
  • Silverleaf Resorts Customer Care (32 reviews)