PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Silverleaf Resorts and Wyndham Hotels And Resorts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Silverleaf Resorts
Wyndham Hotels And Resorts

Silverleaf Resorts and Wyndham Hotels And Resorts Overview

Total reviews 1105 832
Company responses 59 0
Issues resolved 2 7

Silverleaf Resorts and Wyndham Hotels And Resorts Consumer Ratings

Rank
314 out of 1972 in Hotels and Resorts category
313 out of 1972 in Hotels and Resorts category
Customer service
182 in category
245 in category
Facilities and Services
142 in category
240 in category
Exchange, Refund and Cancellation Policy
228 in category
222 in category
Website
305 in category
207 in category

Silverleaf Resorts and Wyndham Hotels And Resorts Rating Details

Customer service
1.6
(274 reviews)
1.4
(369 reviews)
Reviewer's quote

Nothing good to say, from their customer service to their accommodations. They will happily take your money under any circumstances, even after youve paid for your timeshare & pay to give it back to them. Save your money & put it into a real resort or satisfying vacation..

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...On speaking to customer service with Wyndham they refer you back to the hotel. NO HELP why do you have a customer service dept if you can't help. I highly suggest to all AMERICANS never stay at a Wyndham...

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Facilities and Services
2
(254 reviews)
1.7
(317 reviews)
Reviewer's quote

...told me it was a matter of time for silverleaf owners to be included and that bonustime would be honored, (housekeeping fees now per night where no services are rendered) same maintenance for my lodge, yet maintanence for ambassadors were doubled without any disclosure. Some reviews talk of contacting...

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... Mattress on the four beds that I reserved needed to be replaced *** poor behavior by manager towards guest as they vehemently protested the conditions of the facilities Loud hip hop music blaring in the middle of the night ( 230-330am) I brought 3 of my employees to see tx rangers vs dodgers ( 2 Hispanics and one ...

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Exchange, Refund and Cancellation Policy
1.3
(252 reviews)
1.4
(306 reviews)
Reviewer's quote

I was sending in my payments and I don't know where they were going, but they were charging me all of these fees and didn't want to refund them to me. If you ever plan on buying, they keep you in these meetings longer than what they say, so if you're going to be in there for a long time you make...

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...I'd like a refund..

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Website
1.8
(246 reviews)
2.1
(288 reviews)
Reviewer's quote

Silverleaf's website is TERRIBLE. Can't log in, can't reset password, and it often crashesCustomer service is a JOKE. Employees with terrible attitudes and lengthy wait times...

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...Website advertised airport shuttle but no shuttle exists. Super bright lights outside window that room darkening shades did not fix..

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Silverleaf Resorts and Wyndham Hotels And Resorts Pros and Cons

Pros
  • Locations
  • Location
  • Spending time there with family and friends
  • Sheets and towels were white
  • Cheap
  • Affordable
Cons
  • Not delivered what was said
  • Breach of contract
  • That now we have to get attorney against silverleaf
  • Customer service
  • Deception
  • Booking issues

Silverleaf Resorts and Wyndham Hotels And Resorts Most Positive Reviews

Top rated reviews
5

They change a lot of promises and rules that change the way we use our vacations.

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5

I have always thought of Wyndham hotels as being high quality. Well, some are extremely nice and others are dumps. I...

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5

maybe if we all get together and file a class action lawsuit against Silver Leaf we can probably get something done all...

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5

Many things have happened. I.e, putting us up in a hotel where our room's toilet overflowed and they expected us to...

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Silverleaf Resorts and Wyndham Hotels And Resorts Most Critical Reviews

Lowest rated reviews
1

We went on a 3 hr tour and all the information given was all a lie. We were promised a DISNEY trip which was the ONLY...

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1

Wyndham's timeshare company ran my credit and signed me and my wife up for credit cards without our permission. We were...

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1

Nothing good to say, from their customer service to their accommodations. They will happily take your money under any...

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1

We signed on for a timeshare presentation in Las Vegas because we were PROMISED tickets to Donny and Marie, and these...

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Silverleaf Resorts and Wyndham Hotels And Resorts Latest Reviews

Recent published reviews
No votes

We were informed they were selling our resort in Missouri.
Due to this decision, Silverleaf wanted us to change our resor...

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2

I'm writing to you guys cause we had a horrible experience on March 1st and checked out on the 2nd. We arrived kinda...

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1

Prices go up up up. Now there's no more endless escape. Now being sold again. I want to give it back

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No votes

I was subjected to a room with obvious physical damage, stained carpet, sketchy wifi, lack of local tv news, however...

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