PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Silverleaf Resorts and Wyndham Hotels And Resorts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Silverleaf Resorts
Wyndham Hotels And Resorts

Silverleaf Resorts and Wyndham Hotels And Resorts Overview

Total reviews
1064
515
Company responses
59
0
Issues resolved
2
1

Silverleaf Resorts and Wyndham Hotels And Resorts Consumer Ratings

Rank
182 out of 1266 in Hotels and Resorts category
204 out of 1266 in Hotels and Resorts category
Customer service
120 in category
145 in category
Facilities and Services
103 in category
147 in category
Exchange, Refund and Cancellation Policy
127 in category
106 in category
Location
172 in category
166 in category

Silverleaf Resorts and Wyndham Hotels And Resorts Rating Details

Customer service
1.6 (249 reviews)
1.5 (198 reviews)
Reviewer's quote

...I call customer service to cancel and they say well there's nothing we can do to help...

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...The customer service is horrendous on top of this. We this problem fixed now. We do not deserve to be ignored..

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Facilities and Services
2.1 (233 reviews)
1.8 (171 reviews)
Reviewer's quote

...told me it was a matter of time for silverleaf owners to be included and that bonustime would be honored, (housekeeping fees now per night where no services are rendered) same maintenance for my lodge, yet maintanence for ambassadors were doubled without any disclosure. Some reviews talk of contacting Attorney generals in texas,...

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If his shuttle is not for the services of EVERY hotel guest, than Wyndham needs a new contract, NOT only for Crewtell, but for EVERY individual. If I experience any harassment or retaliation, I have already saved a copy of this correspondence for legal purposes. I only want to excercise my freedom...

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Exchange, Refund and Cancellation Policy
1.4 (229 reviews)
1.5 (158 reviews)
Reviewer's quote

...While my husband was gone, Jeremy tried make a decision to go against my husband and our ministry's policy and sign up to upgrade. I told him I would not do that. When my husband came back we were 2 hours in and told Jeremy we were leaving...

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Differences: 1) they charge your card at check-in order to get you to go to Owners update meetings only to refund the charge once you have made it all the way through the grueling meetings. Which are essentially sales meetings? This is at almost every vacation and they take up 5 or 6 hours! So...

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Location
2.6 (228 reviews)
2.6 (180 reviews)
Reviewer's quote

...HICV has maxed out all available units, regardless if the timeshare owner uses that unit on their purchase week or they have banked it for another week or location. HICV has has also raised the maintenance fees for 2019 as well. So, Bonus Time IS NOT for empty units that haven't been sold...

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BAM I have an injury at this location wile a guest of Wyndham rewards and the hotel owners and insurance company and Franchisor all left me haging for $26,000 spent out of pocket and medical bills total piled up . I feel its wyndham Rewards who should be responsible for there actions in not keeping...

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Silverleaf Resorts and Wyndham Hotels And Resorts Pros and Cons

Pros
  • Locations
  • Location
  • Using our endless escape bonus time
  • Sheets and towels were white
  • Rooms are always clean and nice
  • Front desk staff
Cons
  • Breach of contract
  • Not delivered what was said
  • That now we have to get attorney against silverleaf
  • Customer service
  • Deception
  • Room was not clean and smells bad

Silverleaf Resorts and Wyndham Hotels And Resorts Most Positive Reviews

Top rated reviews
5

They change a lot of promises and rules that change the way we use our vacations.

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5

Wow, I'm just shocked that somebody would get that low and audio record people they work with. I left jobs in the past w...

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5

maybe if we all get together and file a class action lawsuit against Silver Leaf we can probably get something done all...

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5

Many things have happened. I.e, putting us up in a hotel where our room's toilet overflowed and they expected us to...

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Silverleaf Resorts and Wyndham Hotels And Resorts Most Critical Reviews

Lowest rated reviews
1

Where do I begin? I wish we had read the reviews before we made the *** decision to show up to one of their long meeting...

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1

We signed on for a timeshare presentation in Las Vegas because we were PROMISED tickets to Donny and Marie, and these...

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1

I purchased a timeshare at 1/3 of the price they started at. They claimed someone turned it back in. It is an every...

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1

https://www.facebook.com/WyndhamHotelLiers Visit my site and Like the page. I have also been lied to and pressured into...

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Silverleaf Resorts and Wyndham Hotels And Resorts Latest Reviews

Recent published reviews
1

this company allowed my name to be placed as an owner on account started in different state without my permission and I...

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No votes

Staff and other guests not wearing masks.
Also very dirty and unappealing grounds.

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1

All the lies told when you are buying, and all the changes of fees, rules, availability, and up grades that never...

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1

When I called La Quinta they assured me everyone wore a mask. The lady at the front desk said nobody told me.
Pool is emp...

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Silverleaf Resorts and Wyndham Hotels And Resorts Products and Services

Most reviewed product and services
  • Silverleaf Resorts Vacation Ownership (278 reviews)
  • Silverleaf Resorts Holiday Inn Vacation Ownership (36 reviews)
  • Silverleaf Resorts Customer Care (32 reviews)
  • Wyndham Hotels And Resorts Room (71 reviews)
  • Wyndham Hotels And Resorts Customer Care (47 reviews)
  • Wyndham Hotels And Resorts Sanitary Conditions (31 reviews)