PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Westgate Resorts and Silverleaf Resorts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Westgate Resorts
Silverleaf Resorts

Westgate Resorts and Silverleaf Resorts Overview

Total reviews
622
1066
Company responses
0
59
Issues resolved
2
2

Westgate Resorts and Silverleaf Resorts Consumer Ratings

Rank
187 out of 1287 in Hotels and Resorts category
185 out of 1287 in Hotels and Resorts category
Customer service
126 in category
118 in category
Website
204 in category
213 in category
Location
148 in category
171 in category
Exchange, Refund and Cancellation Policy
122 in category
129 in category

Westgate Resorts and Silverleaf Resorts Rating Details

Customer service
1.5 (189 reviews)
1.6 (251 reviews)
Reviewer's quote

Seriously unacceptable customer service at the front desk! Totally unprepared to greet customers. Nice smiles and pleasantry, but totally slow to lousy service. We waited 45-minutes to be checked in after previously waiting for 30 minutes to be told to come back later...

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...I call customer service to cancel and they say well there's nothing we can do to help...

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Website
1.9 (162 reviews)
1.8 (222 reviews)
Reviewer's quote

...Their website doesn't work half the time. They took 2 months just to figure out a login/password. Worst part is that the discounts are a LIE...

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...The Time Share Exit Team sounded like the final solution, because their website never says they can't get you out of Siverleaf, or anyone else. They say to qualify for their service, you just need to be a timeshare owner who wants out. What a waste of time...

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Location
2.9 (161 reviews)
2.6 (230 reviews)
Reviewer's quote

...excited to come to Westgate and I had many things planned including but not limited to taking full advantage of the spa; this is why I chose this particular location. When I arrived on Sunday everything was great. Later in the evening there was an issue with the air conditioner in the room and I reached out to the...

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...HICV has maxed out all available units, regardless if the timeshare owner uses that unit on their purchase week or they have banked it for another week or location. HICV has has also raised the maintenance fees for 2019 as well. So, Bonus Time IS NOT for empty units that haven't been sold...

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Exchange, Refund and Cancellation Policy
1.4 (158 reviews)
1.4 (231 reviews)
Reviewer's quote

...happy and beings they lied and mislead me into believing this was such a great package I contacted Westgate to cancel my vacation package and get my $200 refunded . They were very rude ! Refused to refund my money and really don't see any problem with their employees misleading , lying and scamming people!! I...

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...While my husband was gone, Jeremy tried make a decision to go against my husband and our ministry's policy and sign up to upgrade. I told him I would not do that. When my husband came back we were 2 hours in and told Jeremy we were leaving...

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Westgate Resorts and Silverleaf Resorts Pros and Cons

Pros
  • Location
  • Northing
  • Amenities
  • Locations
  • Location
  • Pre-holiday inn resort takeover when i was a valued customer
Cons
  • Poor customer service
  • Your pushy sales men that dont take no for answer
  • Pushy sales manager
  • Breach of contract
  • Not delivered what was said
  • That now we have to get attorney against silverleaf

Westgate Resorts and Silverleaf Resorts Most Positive Reviews

Top rated reviews
5

My husband and I went a month ago to Orlando wanted to see what knid of deal we could get.Honestly the first young man w...

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5

They change a lot of promises and rules that change the way we use our vacations.

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5

I called to request a cruise booking, this was not a bad issue as I was pre booked for the cruise we had chosen.

I call...

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5

maybe if we all get together and file a class action lawsuit against Silver Leaf we can probably get something done all...

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Westgate Resorts and Silverleaf Resorts Most Critical Reviews

Lowest rated reviews
1

When I called to reserve they told me to either change my dates or that there was nothing they could do to give me the...

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1

Where do I begin? I wish we had read the reviews before we made the *** decision to show up to one of their long meeting...

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1

We were in Branson,Mo. and wanted tickets to some shows. We were told that it would
be $156.00 for two shows. Then the...

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1

I purchased a timeshare at 1/3 of the price they started at. They claimed someone turned it back in. It is an every...

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Westgate Resorts and Silverleaf Resorts Latest Reviews

Recent published reviews
No votes

I need to have hr fill out a form employer group health for ss retirement benefits

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1.6

They switched companies and then try to force you into there rules and increase maintenance fees

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No votes

The hotel service was terrible. The manager Abel didnt seem to care and the security manager were rude along with the...

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1.3

When the covid-19 came about I couldn't pay my maintenance fees. I told them that, they didn't care. The unit is paid...

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Westgate Resorts and Silverleaf Resorts Products and Services

Most reviewed product and services
  • Westgate Resorts Vacation Ownership (165 reviews)
  • Westgate Resorts Room (42 reviews)
  • Westgate Resorts Customer Care (31 reviews)
  • Silverleaf Resorts Vacation Ownership (278 reviews)
  • Silverleaf Resorts Holiday Inn Vacation Ownership (36 reviews)
  • Silverleaf Resorts Customer Care (32 reviews)