PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Silverleaf Resorts and Westgate Resorts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Silverleaf Resorts
Westgate Resorts

Silverleaf Resorts and Westgate Resorts Overview

Total reviews
1061
619
Company responses
59
0
Issues resolved
2
2

Silverleaf Resorts and Westgate Resorts Consumer Ratings

Rank
181 out of 1230 in Hotels and Resorts category
183 out of 1230 in Hotels and Resorts category
Customer service
116 in category
129 in category
Facilities and Services
101 in category
103 in category
Exchange, Refund and Cancellation Policy
126 in category
119 in category
Location
171 in category
146 in category

Silverleaf Resorts and Westgate Resorts Rating Details

Customer service
1.6 (248 reviews)
1.5 (188 reviews)
Reviewer's quote

...I call customer service to cancel and they say well there's nothing we can do to help...

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Seriously unacceptable customer service at the front desk! Totally unprepared to greet customers. Nice smiles and pleasantry, but totally slow to lousy service. We waited 45-minutes to be checked in after previously waiting for 30 minutes to be told to come back later...

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Facilities and Services
2.1 (232 reviews)
2 (152 reviews)
Reviewer's quote

...told me it was a matter of time for silverleaf owners to be included and that bonustime would be honored, (housekeeping fees now per night where no services are rendered) same maintenance for my lodge, yet maintanence for ambassadors were doubled without any disclosure. Some reviews talk of contacting Attorney generals in texas,...

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...We have received nothing from Westgate - no goods no services. They have not refunded the deposit and they continue to harass asking for more money for something that was cancelled more than one year ago. Total scam...

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Exchange, Refund and Cancellation Policy
1.4 (228 reviews)
1.4 (157 reviews)
Reviewer's quote

...While my husband was gone, Jeremy tried make a decision to go against my husband and our ministry's policy and sign up to upgrade. I told him I would not do that. When my husband came back we were 2 hours in and told Jeremy we were leaving...

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...happy and beings they lied and mislead me into believing this was such a great package I contacted Westgate to cancel my vacation package and get my $200 refunded . They were very rude ! Refused to refund my money and really don't see any problem with their employees misleading , lying and scamming people!! I...

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Location
2.6 (228 reviews)
2.9 (160 reviews)
Reviewer's quote

...HICV has maxed out all available units, regardless if the timeshare owner uses that unit on their purchase week or they have banked it for another week or location. HICV has has also raised the maintenance fees for 2019 as well. So, Bonus Time IS NOT for empty units that haven't been sold...

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...excited to come to Westgate and I had many things planned including but not limited to taking full advantage of the spa; this is why I chose this particular location. When I arrived on Sunday everything was great. Later in the evening there was an issue with the air conditioner in the room and I reached out to the...

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Silverleaf Resorts and Westgate Resorts Pros and Cons

Pros
  • Locations
  • Location
  • Using our endless escape bonus time
  • Location
  • Northing
  • Amenities
Cons
  • Breach of contract
  • Not delivered what was said
  • That now we have to get attorney against silverleaf
  • Poor customer service
  • Your pushy sales men that dont take no for answer
  • Pushy sales manager

Silverleaf Resorts and Westgate Resorts Most Positive Reviews

Top rated reviews
5

They change a lot of promises and rules that change the way we use our vacations.

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5

My husband and I went a month ago to Orlando wanted to see what knid of deal we could get.Honestly the first young man w...

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5

maybe if we all get together and file a class action lawsuit against Silver Leaf we can probably get something done all...

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5

I called to request a cruise booking, this was not a bad issue as I was pre booked for the cruise we had chosen.

I call...

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Silverleaf Resorts and Westgate Resorts Most Critical Reviews

Lowest rated reviews
1

Where do I begin? I wish we had read the reviews before we made the *** decision to show up to one of their long meeting...

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1

When I called to reserve they told me to either change my dates or that there was nothing they could do to give me the...

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1

I purchased a timeshare at 1/3 of the price they started at. They claimed someone turned it back in. It is an every...

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1

We were in Branson,Mo. and wanted tickets to some shows. We were told that it would
be $156.00 for two shows. Then the...

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Silverleaf Resorts and Westgate Resorts Latest Reviews

Recent published reviews
1.5

Count me in, where do i sign-up? I hope all Silverleaf Owners realize that Holiday Club Resorts is not honoring any of...

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No votes

Was not able to get my refund over the crises in the world per president of the United States flights suspended over...

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2.3

Silverleaf was bought out by Orange Lake timeshare out of Orlando. They are part of Holiday Club Vacations, a worldwide...

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1

We sat through a Westgate presentation and the promises all seemed very interesting. We did not proceed with buying a...

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Silverleaf Resorts and Westgate Resorts Products and Services

Most reviewed product and services
  • Silverleaf Resorts Vacation Ownership (278 reviews)
  • Silverleaf Resorts Holiday Inn Vacation Ownership (36 reviews)
  • Silverleaf Resorts Customer Care (32 reviews)
  • Westgate Resorts Vacation Ownership (165 reviews)
  • Westgate Resorts Room (42 reviews)
  • Westgate Resorts Customer Care (31 reviews)