PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SuperShuttle and Shuttlefare as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SuperShuttle
Shuttlefare

SuperShuttle and Shuttlefare Overview

Total reviews
182
53
Company responses
0
0
Issues resolved
1
1

SuperShuttle was first mentioned on PissedConsumer on Mar 12, 2008 and since then this brand received 182 reviews. It is 129 reviews more than Shuttlefare received since Nov 21, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Shuttlefare customer support team than with SuperShuttle customer service.

SuperShuttle and Shuttlefare Consumer Ratings

Rank
112 out of 574 in Transport category
142 out of 574 in Transport category
Customer service
60 in category
47 in category
Product or Service Quality
79 in category
75 in category
Exchange, Refund and Cancellation Policy
57 in category
92 in category

According to consumer ratings and reviews, SuperShuttle ranks 30 points higher in the Transport category than Shuttlefare. People gave SuperShuttle 1.2 stars for Customer service criterion in Transport category and it is 132 points higher than the worst rated brand in this category. At the same time, Shuttlefare was rated 1.3 stars for Customer service criterion in this category and it is 145 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Shuttlefare has a higher rating than SuperShuttle. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave SuperShuttle 1.3 stars and it is 70% greater than other in category. Shuttlefare however was rated 1 stars and it is 52% greater than other in category.

SuperShuttle and Shuttlefare Rating Details

Customer service
1.2 (49 reviews)
1.3 (15 reviews)
Reviewer's quote

...I have a 15 months old daughter and needed pick up as assured, but the service was terrible- the customer service agents never even bothered to apologies rather were very bossie. After waiting for 40 mins i had to call, cancel and forced to take a taxi..

Ashok D

I have waited for 90 mins and called driver and customer service representatives multiple times. The driver did not even know when the shuttle would come. The service representatives blamed me that I did not check in with them after I already talked to the driver by phone, then they said that they...

PissedConsumer1141525
Product or Service Quality
1.2 (43 reviews)
1.3 (14 reviews)
Reviewer's quote

...You misrepresented your Shuttle service, which provided no service..

Joan G

...Called the next morning to make sure it was cancelled, no agents available, left a detailed message and the driver called me at the pick up time to tell me he was there!! Worst service ever!..

Lizia
Exchange, Refund and Cancellation Policy
1.3 (38 reviews)
1 (13 reviews)
Reviewer's quote

I called SuperShuttle to tell them the situation and was told my only option was to get a refund so I could “find your own way (dispatch agents words)” to the airport. I was basically left stranded at my hotel with the only option of Uber who luckily just started going to the MCO airport. I have...

PissedConsumer1464635

...com had farmed my ride out to (GO Airport Shuttle) saying they were short-staffed, so my ride was cancelled and I would be refunded. I saw the voicemail at 7:15am. Clearly too late to contact another shuttle company, I had to take a cab and pay $15 more than I was paying for the shuttle...

PissedConsumer1667669

SuperShuttle and Shuttlefare Pros and Cons

Pros
  • When they served my area
  • Reasonable price
  • Left me in the cold for over and hour i got sick
  • On time
  • Got me where i needed to go
Cons
  • Poor customer service
  • Late
  • No response to email
  • Ridiculous and frustrating
  • Shuffle folks not being responsible
  • Terrible company

SuperShuttle and Shuttlefare Most Positive Reviews

Top rated reviews
3.8

I ordered a shuttle for a guest from Sun City Grand to be picked up for a
12:10 flight 4 days prior to departure(CN 48991...

3.5

I felt the need to send a positive review regarding this Suttlefare Company. I booked a ride from my home in Tampa, FL...

SuperShuttle and Shuttlefare Most Critical Reviews

Lowest rated reviews
1

No vans available at BWI. Counter attendant told us they didn't have any vans and we had to wait for 2 hrs for one. No e...

1

We booked a reservation online, they emailed me a conformation & reservation number! they even charged my credit car...

SuperShuttle and Shuttlefare Latest Reviews

Recent published reviews

My requests are not showing for tomorrow

Read all 182 reviews
1

Shuttlefare charged me $66 to pick my mohter from the airport and take her to her home..however, they NEVER SHOWED UP!...

Read all 53 reviews

SuperShuttle and Shuttlefare Products and Services

Most reviewed product and services
  • Supershuttle Shuttle Service (83 reviews)
  • Supershuttle Vehicle Driver (14 reviews)
  • Supershuttle Pick Up Service (2 reviews)
  • Shuttlefare Shuttle Service (35 reviews)
  • Shuttlefare Pick Up Service (8 reviews)