PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shuttlefare and SuperShuttle as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shuttlefare
SuperShuttle

Shuttlefare and SuperShuttle Overview

Total reviews
53
182
Company responses
0
0
Issues resolved
1
1

SuperShuttle was first mentioned on PissedConsumer on Mar 12, 2008 and since then this brand received 182 reviews. It is 129 reviews more than Shuttlefare received since Nov 21, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Shuttlefare customer support team than with SuperShuttle customer service.

Shuttlefare and SuperShuttle Consumer Ratings

Rank
142 out of 574 in Transport category
112 out of 574 in Transport category
Customer service
47 in category
60 in category
Product or Service Quality
75 in category
79 in category
Exchange, Refund and Cancellation Policy
92 in category
57 in category

According to consumer ratings and reviews, SuperShuttle ranks 30 points higher in the Transport category than Shuttlefare. People gave Shuttlefare 1.3 stars for Customer service criterion in Transport category and it is 145 points higher than the worst rated brand in this category. At the same time, SuperShuttle was rated 1.2 stars for Customer service criterion in this category and it is 132 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Shuttlefare has a higher rating than SuperShuttle. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Shuttlefare 1 stars and it is 52% greater than other in category. SuperShuttle however was rated 1.3 stars and it is 70% greater than other in category.

Shuttlefare and SuperShuttle Rating Details

Customer service
1.3 (15 reviews)
1.2 (49 reviews)
Reviewer's quote

I have waited for 90 mins and called driver and customer service representatives multiple times. The driver did not even know when the shuttle would come. The service representatives blamed me that I did not check in with them after I already talked to the driver by phone, then they said that they...

PissedConsumer1141525

...I have a 15 months old daughter and needed pick up as assured, but the service was terrible- the customer service agents never even bothered to apologies rather were very bossie. After waiting for 40 mins i had to call, cancel and forced to take a taxi..

Ashok D
Product or Service Quality
1.3 (14 reviews)
1.2 (43 reviews)
Reviewer's quote

...Called the next morning to make sure it was cancelled, no agents available, left a detailed message and the driver called me at the pick up time to tell me he was there!! Worst service ever!..

Lizia

...You misrepresented your Shuttle service, which provided no service..

Joan G
Exchange, Refund and Cancellation Policy
1 (13 reviews)
1.3 (38 reviews)
Reviewer's quote

...com had farmed my ride out to (GO Airport Shuttle) saying they were short-staffed, so my ride was cancelled and I would be refunded. I saw the voicemail at 7:15am. Clearly too late to contact another shuttle company, I had to take a cab and pay $15 more than I was paying for the shuttle...

PissedConsumer1667669

I called SuperShuttle to tell them the situation and was told my only option was to get a refund so I could “find your own way (dispatch agents words)” to the airport. I was basically left stranded at my hotel with the only option of Uber who luckily just started going to the MCO airport. I have...

PissedConsumer1464635

Shuttlefare and SuperShuttle Pros and Cons

Pros
  • On time
  • Got me where i needed to go
  • When they served my area
  • Reasonable price
  • Left me in the cold for over and hour i got sick
Cons
  • Ridiculous and frustrating
  • Shuffle folks not being responsible
  • Terrible company
  • Poor customer service
  • Late
  • No response to email

Shuttlefare and SuperShuttle Most Positive Reviews

Top rated reviews
3.5

I felt the need to send a positive review regarding this Suttlefare Company. I booked a ride from my home in Tampa, FL...

3.8

I ordered a shuttle for a guest from Sun City Grand to be picked up for a
12:10 flight 4 days prior to departure(CN 48991...

Shuttlefare and SuperShuttle Most Critical Reviews

Lowest rated reviews
1

We booked a reservation online, they emailed me a conformation & reservation number! they even charged my credit car...

1

No vans available at BWI. Counter attendant told us they didn't have any vans and we had to wait for 2 hrs for one. No e...

Shuttlefare and SuperShuttle Latest Reviews

Recent published reviews
1

Shuttlefare charged me $66 to pick my mohter from the airport and take her to her home..however, they NEVER SHOWED UP!...

Read all 53 reviews

My requests are not showing for tomorrow

Read all 182 reviews

Shuttlefare and SuperShuttle Products and Services

Most reviewed product and services
  • Shuttlefare Shuttle Service (35 reviews)
  • Shuttlefare Pick Up Service (8 reviews)
  • Supershuttle Shuttle Service (83 reviews)
  • Supershuttle Vehicle Driver (14 reviews)
  • Supershuttle Pick Up Service (2 reviews)