PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shuttlefare and SuperShuttle as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shuttlefare
SuperShuttle

Shuttlefare and SuperShuttle Overview

Total reviews
54
192
Company responses
0
0
Issues resolved
1
1

Shuttlefare and SuperShuttle Consumer Ratings

Rank
163 out of 435 in Transport category
121 out of 435 in Transport category
Customer service
67 in category
70 in category
Product or Service Quality
94 in category
85 in category
Exchange, Refund and Cancellation Policy
103 in category
79 in category
Website
125 in category
96 in category

Shuttlefare and SuperShuttle Rating Details

Customer service
1.3 (16 reviews)
1.3 (52 reviews)
Reviewer's quote

I have waited for 90 mins and called driver and customer service representatives multiple times. The driver did not even know when the shuttle would come. The service representatives blamed me that I did not check in with them after I already talked to the driver by phone, then they said that they...

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...I have a 15 months old daughter and needed pick up as assured, but the service was terrible- the customer service agents never even bothered to apologies rather were very bossie. After waiting for 40 mins i had to call, cancel and forced to take a taxi..

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Product or Service Quality
1.3 (15 reviews)
1.4 (46 reviews)
Reviewer's quote

...Called the next morning to make sure it was cancelled, no agents available, left a detailed message and the driver called me at the pick up time to tell me he was there!! Worst service ever!..

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...You misrepresented your Shuttle service, which provided no service..

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Exchange, Refund and Cancellation Policy
1 (14 reviews)
1.3 (41 reviews)
Reviewer's quote

...com had farmed my ride out to (GO Airport Shuttle) saying they were short-staffed, so my ride was cancelled and I would be refunded. I saw the voicemail at 7:15am. Clearly too late to contact another shuttle company, I had to take a cab and pay $15 more than I was paying for the shuttle...

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...This is the 1st time I had this problem with Supershuttle and it seems very hard to get a refund...

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Website
1.4 (13 reviews)
1.8 (36 reviews)
Reviewer's quote

Credit card fraud. The other company that picked me up was sent the wrong pickup address twice. The driver was nice but I when my trip ended, I received fraud notifications. The fraudulent charges started a day after I booked with shuttle fare.

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I called the SuperShuttle customer service around 3:05 and they just said that I had to submit a request for a refund on their website. I asked the customer rep if they had told us that they wouldn't knock and she said that each driver handled it differently. I've been looking on their website and...

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Shuttlefare and SuperShuttle Pros and Cons

Pros
  • On time
  • Got me where i needed to go
  • Reasonable price
  • When they served my area
  • I liked it
Cons
  • Ridiculous and frustrating
  • Shuffle folks not being responsible
  • Terrible company
  • Poor customer service
  • No response to email
  • No explanation

Shuttlefare and SuperShuttle Most Positive Reviews

Top rated reviews
3.3

I felt the need to send a positive review regarding this Suttlefare Company. I booked a ride from my home in Tampa, FL...

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4

Difficult contacting for return confirmation. Happily, shuttle showed up on time and everything worked out!

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No votes
3.8

I ordered a shuttle for a guest from Sun City Grand to be picked up for a
12:10 flight 4 days prior to departure(CN 48991...

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Shuttlefare and SuperShuttle Most Critical Reviews

Lowest rated reviews
1

We booked a reservation online, they emailed me a conformation & reservation number! they even charged my credit car...

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1

No vans available at BWI. Counter attendant told us they didn't have any vans and we had to wait for 2 hrs for one. No e...

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1

I have had two horrible experiences with this company now, both times the drivers claimed that they had not been...

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1

I was left stranded with an infant in a town I didn't know 30 miles in the opposite direction from where I was actually...

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Shuttlefare and SuperShuttle Latest Reviews

Recent published reviews
1.2

Credit card fraud. The other company that picked me up was sent the wrong pickup address twice. The driver was nice but...

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No votes

Estimados señores (as)
Tenia la reservacion con SUPER SHUTTLE para el dia de 03/15/2020 llegada desde SDQ con A Airline....

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1

Shuttlefare charged me $66 to pick my mohter from the airport and take her to her home..however, they NEVER SHOWED UP!...

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No votes

#3821906
My one way booking for 2passengers from riu las america to Cancun airport on 20th Mar 2020 was cancelled early....

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Shuttlefare and SuperShuttle Products and Services

Most reviewed product and services
  • Shuttlefare Shuttle Service (36 reviews)
  • Shuttlefare Pick Up Service (8 reviews)
  • Supershuttle Shuttle Service (89 reviews)
  • Supershuttle Vehicle Driver (13 reviews)
  • Supershuttle Pick Up Service (4 reviews)