PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shuttlefare and Smart Shuttle Line as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shuttlefare
Smart Shuttle Line

Shuttlefare and Smart Shuttle Line Overview

Total reviews
54
3
Company responses
0
0
Issues resolved
1
0

Shuttlefare and Smart Shuttle Line Consumer Ratings

Rank
165 out of 438 in Transport category
51 out of 438 in Transport category
Customer service
66 in category
178 in category
Product or Service Quality
97 in category
167 in category
Exchange, Refund and Cancellation Policy
106 in category
163 in category
Website
131 in category
70 in category

Shuttlefare and Smart Shuttle Line Rating Details

Customer service
1.3 (16 reviews)
1 (1 review)
Reviewer's quote

I have waited for 90 mins and called driver and customer service representatives multiple times. The driver did not even know when the shuttle would come. The service representatives blamed me that I did not check in with them after I already talked to the driver by phone, then they said that they...

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DO NOT request service from this company. the worst! HORRIBLE! We purchased a ticket for my niece. From Hollywood to Kissimmee/Orlando...

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Product or Service Quality
1.3 (15 reviews)
1 (1 review)
Reviewer's quote

...Called the next morning to make sure it was cancelled, no agents available, left a detailed message and the driver called me at the pick up time to tell me he was there!! Worst service ever!..

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No items

Exchange, Refund and Cancellation Policy
1 (14 reviews)
1 (1 review)
Reviewer's quote

...com had farmed my ride out to (GO Airport Shuttle) saying they were short-staffed, so my ride was cancelled and I would be refunded. I saw the voicemail at 7:15am. Clearly too late to contact another shuttle company, I had to take a cab and pay $15 more than I was paying for the shuttle...

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No items

Website
1.4 (13 reviews)
2 (1 review)
Reviewer's quote

Credit card fraud. The other company that picked me up was sent the wrong pickup address twice. The driver was nice but I when my trip ended, I received fraud notifications. The fraudulent charges started a day after I booked with shuttle fare.

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No items

Shuttlefare and Smart Shuttle Line Pros and Cons

Pros
  • On time
  • Got me where i needed to go
No votes
Cons
  • Ridiculous and frustrating
  • Shuffle folks not being responsible
  • Terrible company
No votes

Shuttlefare and Smart Shuttle Line Most Positive Reviews

Top rated reviews
3.3

I felt the need to send a positive review regarding this Suttlefare Company. I booked a ride from my home in Tampa, FL...

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No votes
No votes
No votes

Shuttlefare and Smart Shuttle Line Most Critical Reviews

Lowest rated reviews
1

We booked a reservation online, they emailed me a conformation & reservation number! they even charged my credit car...

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2.1

DO NOT request service from this company. the worst! HORRIBLE! We purchased a ticket for my niece. From Hollywood to...

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1

I have had two horrible experiences with this company now, both times the drivers claimed that they had not been...

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No votes

Shuttlefare and Smart Shuttle Line Latest Reviews

Recent published reviews
1.2

Credit card fraud. The other company that picked me up was sent the wrong pickup address twice. The driver was nice but...

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No votes

I had a pick up at Orlando at 2:30pm.The driver had my cell# to contact me just in case I had a problem delay.My flight...

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1

Shuttlefare charged me $66 to pick my mohter from the airport and take her to her home..however, they NEVER SHOWED UP!...

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No votes

I traveled to Vero Beach, FL for my father's funeral this week. My sister was kind enough to make a reservation on Smart...

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Shuttlefare and Smart Shuttle Line Products and Services

Most reviewed product and services
  • Shuttlefare Shuttle Service (36 reviews)
  • Shuttlefare Pick Up Service (8 reviews)
  • Smart Shuttle Line Vehicle Driver (1 review)